[Resolved]  HSBC Retail Services — Credit card ripoffs!

Hi Support
My name is Clinton R Gyles,

I volunteered repossession on my motorcycle completed yesterday on 03/21/08.

MY ACCOUNT NUMBER IS[protected] AT HSBC Retail services

I am writing to you because I have made a transaction through Western Union MTCN:[protected] to get my loan out of collections and back into payment mode as I was advised from the collections DEPT at HSBC Retail service.

MY ACCOUNT NUMBER IS[protected] AT HSBC Retail service


I really do apologize my account went into collections department. I had fallen into bad times I have made a couple of payments prior to this the, closest month was December. Just shortly my loan defaulted.
I called the collections dept to try to fix this . When I called the first time I was told I was 121 days past but I did make a payment in December,
I asked what I could do to fix this the female told me to bring loan up to date and pay all the back payments up yo date $1, 280.90 I agreed .
I contacted the western union closest to me . They told me it was going to cost ex number of dollars.
So I called back HSBC Retail service Collections dept, to see if they would do electronic withdrawal from my checking and a different agent told me even if I made the payment of $1, 280.90 that my account would not be reinstated .
SO I asked to speak to a manager and then that person told me the same thing.
I was ok with this ... I said come and get the motorcycle ..
The repossessions company called and they said try to call the HSBC Retail service back and try to work something out.
I did then I was told the same thing the first time I called ..So I thought they were in fact giving me another chance and I went to make the payment of 1, 280.90 through Western Union MTCN:[protected] went and made the payment I thought this was awesome .Then I called to give the receipt number they put me on hold then came back on and told me even though I made the payment of 1, 280.90 and brought account up to date they said they are still taking the bike . So I demanded my money back and they said call western union .. I said I all ready did they told me to contact you. Then I asked for a manager again they told me THERE IS NO WAY THEY ARE GIVING MY MONEY BACK. and they still taking the bike...

I tried to make good on this loan why did I get mislead I was being very honest to HSBC RETAIL SERVICE
I stayed in touch with the repossession and HSBC Retail Service whiles I was applying for loans to pay the bike off. I had gotten now where because HSBC Retail service all ready put it in my credit report..
Can you some how put this note on my credit report ..
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Aug 14, 2020
Complaint marked as Resolved 
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HSBC Retail Services — Harrassing Phone calls

I have sent numerous certified letters to HSBC disputing Late charge fees and sent documentation from my bank to proof that these fees were paid on time. I have followed all of the protocol for filing disputes and In my letters I have requested that they please respond in writing to my disputes. They continue to call at all hrs of the day at my work place and all weekend long. The last time i picked up the phone the representative that I spoke to was very rude and would not listen to anything I had told her . Even after I told here that I had sent disputes in writing. The agreement indicates that while charges are in dispute no late fees can be applied and no negative action to report to credit companies can take place. Yet they are sending me letters indicating that they will report me to credit Bureau and continue to add late fees on top of charges that are in dispute. I continue to pay my minimum due on time.

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