[Resolved]  HTC P3452 — Absolute Rip Off and poor after sales support

I got the HTC 3452 as a new year’s present on 1st Jan 2009 and it’s not even been a year and I have had multiple issues with the handset starting in late November / early December 2009. My handset had issues with the speed and call hanging issues etc and resultant was a change of the motherboard as diagnosed by the service centre around the 22nd of December after which the phone was handed over back to us on the 2nd Jan 2010 - good part was that it was under warranty so got replaced for free, However again within a day the problem cropped up again and we were told its a problem with the fire wire and then that was replaced at an additional cost of Rs 300/=( this was not checked as a part of the initial diagnosis coz the service centre didn’t have power( electricity when we were at the service centre) and then again the phone would go off the network for hours all together and we thought it was a problem with the Airtel's network so we registered a complaint withAirtel and they did a SIM Swap and did a network confirmation. The problem intensified and now the phone doesn’t get connected to the network _ Airtel, I took the handset to the service centre and I was told handset is fine but again when they inserted the sim card and dialed the number, it kept giving a message - out of coverage area but the same sim in another handset worked absolutely fine , I was asked to leave the phone for observation and when I went back to collect it, I was told that there is a problem with the speaker and some hot spot - which when I asked what was it - the service person said he doesn’t know how to explain....Not sure where the problem is and how can it be resolved as the HTC service centre folks said that they have done whatever they could . Post this I called up the HTC Contact centre and explained the complete issue to vishal who suggested that I take the phone to salora service centre as they are their authorized centre. I had to take a day off from work to take the handset to a service centre over 20 kms away. On reaching their they also wanted to keep the phone under observation and we waited for over 2 hrs and then we were asked to go back and await a call from them. In the mean time we also got connected to Vishal at the customer service centre, which in turn spoke to the service engineer at Salora and confirmed back to us that he will call and update us. Now we are sitting with situation where we are told that we or a 3rd party tempered with the phone and the motherboard has again crashed and will be replaced at a cost and at the most HTC can offer a 20% discount. I have a few questions before I decide to continue my relationship with HTC. 1. Is this how you treat your customers and make them run from one service centre to another bcoz HTC doesn’t have skilled staff to handle the issue? 2. Does HTC believe in owning up to issues that they have with the handset and not blaming it on the customers to have tempered it. 3. What do us/ customers expect in situations like this from HTC when the phone had issues while under warranty and it was not resolved to our satisfaction to the extent every time we went back to collect the phone they said it’s already tested and check with your network provider on the connectivity issue. I would appreciate if you could provide me with a proper resolution for this case and suggest a course of action. I do not intend to spend any more on this handset in terms of time, effort and money and would rather invest that with some other company in the hope that I won’t be treated like this. This was my first HTC handset; after being with Nokia and Sony ericsson for over 12 yrs and It makes me believe that its not a reliable product and the customer service doesn’t not believe in providing customer service rather believes in calling its customers a liar and attempt to rip off money by blaming the customers to have tempered the phone. I would not have been wasting my time and effort in writing this feedback to you, just the fact that it was a present from my husband on New-year and we are very emotionally attached and had been extra careful with the handset. Details of the handset : Model number : p3452 IMEI NUMBER: [protected] ORIGINAL IMEI NO:[protected] P/N:99HEH150-00 S/N:HT845G601501 I would appreciate a straight response from HTC, I am not looking for any apologies coz its way beyond me to accept the fact that I am called a liar for such petty things, when my fault has been that I have been following instructions from HTC service centre and customer services employees and running pillar to post to get my phone rectified at an authorized service centre.