[Resolved]  http://www.Freecharge.in / — Making false promises of providing coupons on mobile recharge

Address:

Karnataka

About the company (as provided on their webpage) : What does FreeCharge really do? FreeCharge enables the user to recharge his/her mobile phone and make it free. How can it be free? Well, for every recharge done on FreeCharge, we provide discount coupons of top Indian food joints and retailers, equilavent to the recharge amount. These coupons are delivered at your door step. Coupons can be used to save big on purchases in your day to day life. You save money on your eat outs, movies, gaming, music, grocery and more.

Complaint details:

Order ID: FCVW[protected], Tracking No: 1268288

While I got a instant recharge on my mobile, the printed vouchers/coupons (McDonald's (8 x Rs.50)) never reached. I have been in contact freecharge.in over there web page but never got a reply that helps to resolve the issue. They say they will get back in 24 hours and never get a reply even after 4 days!!. (However, the instant coupons of Cafe Coffee day reached over e-mail, but they are only small part of the total deal)

I also spoke to the courier over phone[protected], http://www.ibexpress.in/). These guys ask for the order number instead of AWB (or tracking) number. Order No. is between us and freecharge.in but AWB no. is the one used to track the courier. This tells me that ibexpress and freecharge.in are one company or somehow linked. So when ibexpress webpage says it's delivered, its never delivered and the ibexpress webpage is simple updated with some fake name. There seems to be a big fraud going on here.

History:
o Mobile recharged on 26th Oct 2012 but no coupons received
o Complaint registered on freecharge.in on 7th Nov 2012
o Called courier on 8th Nov 2012 (they promised to be delivered on 8th Nov by 6:00 PM itself)
o Coupon not delivered till 10th Nov and ibexpress webpage updated as delivered to some NARAYAN.
o Lodged complaint again on freecharg.in webpage on 10th Nov and they said they will get back in 24 hrs, but have never replied yet.
o Called ibexpress on 10th Nov and they said they will send their executive to my address to identify where the courier was delivered, but has not arrived till 14th Nov.

Please look into the matter so that consumers are not taken for a ride.