[Resolved] Hul/ Pure It Water Purifier — non replacement of battery

Chandrashekhar Sawai

from Aurangabad, Maharashtra

Address:

Aurangabad, Maharashtra

Sir,
I have purchased your product prior to more than six month, and in last week I had contacted your customer care centre no.[protected] for replacement of my battery kit, I have ordered there for replacement and I have received sms stating the no. IS10/AUR[protected] and further stated in it that your request will be done within few days. But till now nobody from your company had been to me, its very serious thing. I have again tried to contact to your helpline [protected] and [protected] on today, but there is no response. Pls. do some needful

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Aug 14, 2020

Complaint marked as Resolved

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Comments

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.Chandrashekhar Sawai

This is in continuation to our conversation and the concerns mentioned in your blog dated 02nd Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 04th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team