[Resolved]  Hul Pureit — Non Delivery of Germ Kill Battery

Greetings,

I write to you after having faced this situation twice with the service representatives of HUL Pureit water purefier.

My customer id with Pureit is [protected]. The Germ kill Battery, an integral part of the Pureit to obtain water safe for drinking, was ordered by me on 10.11.08 in the morning with their Hyderabad Call Centre - [protected]. I was informed that there will be a delivery done within three working days. On 12th morning, I received a call from their representative, Mobile no:[protected], confirming that there will be a person delivering the product to my residence.As nobody turned up for the entire day, I kept trying the mobile number from which I had received the call. Unfortunately, I was not able to get through the number till evening when I was told that the delivery will be done by 18:00 hrs, which incidentally did not happen. When I called up their helpline, a person in the name of Sagar picked up the call and was very rude when I asked him as to why was the delivery not made when I had clearly mentioned the exigency of my requirement and especially when their representative had called and confirmed delivery. I was told that it will be done on 13th as per his promise to follow up. Throughout 13th, there was no delivery. I again called up their helpline and was addressed by a lady called Rekha, who gave their stock apology and promised that there will be a delivery on13th itself before their working hours complete which was 20:00 hrs.

As at the time of writing this email to you, the Germ Kill Battery has not yet been delivered and I am spending money purchasing bottled water as I am left with no other option. I wish that you check on the authenticity of my email if you wish to and definitely publish this harrassment faced by me so that other unsuspecting prospective customers weighs their options carefully prior to opting for Pureit product.