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[Resolved]  Hul Pureit — no after sales service

From: Debjit kar [mailto:[protected]]
Sent: Saturday, August 01, 2009 5:54 PM
To: 'pureit.[protected]'
Subject: feedback
Importance: High

I am very surprised that HLL is having such a horrible customer service cell. I have requested to change the battery kit on 25th my request no is 509/mum/[protected] and till now no one has come for a replace. I have called your customer service cell many times but no response still now.

Debjit kar
Cust ID[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet


I have been using this Purit Water filter manufactured by Hindustan Lever Limited for the past two years and have always had problem in getting them to change the battery or any filter related problems. The HLL service staff is very callous and they do not seem to bother, that after placing the complaint we need to stay at home, the time the service people tell us that they will turn up, as we are working folk. They do not turn up at the said time and this time around they have not bothered to even enquire after repeated reminders about a related problem. I am extremely frustrated and advise the public not to go for Hindustan products as their service is not bad but worst, they do not value your complaint nor your time. Their intention is only to push their products but not take care of them. It is almost a MONTH AND I AM STILL WAITING FOR THEM TO RECTIFY MY FILTER PROBLEM, which they have not done. They don't seem to care for their company's reputation. My request once again to the public is not to buy their Purit products as I do not want every one to suffer the way I did with their callous attitude towards the customers.

Pure It — no after sales service

I ordered for battery kit on 3/7/2011. But till date it was not delivered, in spite of several phone calls

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    PureIT / Hindustan Unilever
    Customer Care Service
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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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