[Resolved] Hul Pureit — PUREIT BATTERY KIT | |
Dear Sir/Madam I had purchase a PUREIT on 05/04/2009 in Jaipur (ref customer ID[protected]). That time it was told to me by your executive that the battery kit purifies 18000 liters water and after that I have to buy new kit, my daily water uses is approximately 7-8 liters but after 3 months the PUREIT stops working and I called the help line. After examine I was told that the battery kit need to be replace. It is only 3 months old system and not even purify 800 liters water(7-8 liters per day) how can it fails so early but no body was able to resolve my query and at the end I purchase new kit by paying Rs 365 on 15/07/2009 from your executive only. In 15 Nov 2009 again the PURIT stop working and not even use for 3 months. In last 7 months my PURIT taken 3 kits and I don’t know what your claims of 365 days is in normal condition. My family includes my wife and 2 small kids and per day uses can not be more then 7-8 liters per day. It is clearly indicates that PUREIT has cheated me by claiming 365 days working of battery kit. Kindly look in to it and resolve the issue Waiting for an early reply Thanks Sanjeev Sharma [protected] Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jul 29, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. chakrabarty, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
 3 Comments | |
Comments
HUL Pureit — battery kit
from 06/04/2010 we are useing purit,1500 ltrs germikit.at 27th july germikit stop to deliver water. it is becoming red. but we are only 2 members in our family.it is impossible to consume 1500 ltrs water during 3.5 months.dealer told to change batterykit but deny to check problem.i want explanation of this type of poor performence of batterykit.then contact with customer care they give pressure to change 2250 ltrs batterykit but no reply about complain and also deny to change 1500 ltrs batterykit.i think hul is very big company and also have a good reputation about their product.other purit in our locality have a good feedback but why my purit gives waste performence.pls take an action immediately & check first the defective batterykit. Hi,
I have purchased purit on 1/5/10 and on 27/6/10, battery was fully red.
I complained to your customer care no.
But they are saying you were using more water. I dont know how can the 2 member family consume
1500 ltrs water in one and half month. They are not changing my device.
I am very much disappointed with the 2000/- cost purit.
It seems to be waste of money.
Service is also very poor.
my device no. is RPM[protected]
Regards,
Anil
I have purchased purit on 1/5/10 and on 27/6/10, battery was fully red.
I complained to your customer care no.
But they are saying you were using more water. I dont know how can the 2 member family consume
1500 ltrs water in one and half month. They are not changing my device.
I am very much disappointed with the 2000/- cost purit.
It seems to be waste of money.
Service is also very poor.
my device no. is RPM[protected]
Regards,
Anil
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HUL Pureit — FAULTY KIT
Dear Sir/MadamI have purchase a PUREIT on 05/04/2009 in Jaipur (ref customer ID[protected]).
That time it was told to me by your executive that the battery kit purifies 18000 liters water and after that I have to buy new kit, my daily water uses is approximately 7-8 liters but after 3 months the PUREIT stops working and I called the help line.
After examine I was told that the battery kit need to be replace.
It is only 3 months old system and not even purify 800 liters water(7-8 liters per day) how can it fails so early but no body was able to resolve my query and at the end I purchase new kit by paying Rs 365 on 15/07/2009 from your executive only.
In 15 Nov 2009 again the PURIT stop working and not even use for 3 months.
In last 7 months my PURIT taken 3 kits and I don’t know what your claims of 365 days is in normal condition.
My family includes my wife and 2 small kids and per day uses can not be more then 7-8 liters per day.
It is clearly indicates that PUREIT has cheated me by claiming 365 days working of battery kit.
Kindly look in to it and resolve the issue
Waiting for an early reply
Thanks
Sanjeev Sharma
[protected]