[Resolved]  Hul Pureit — Poor Service

Inspite of reminding 4 times in a span of 1 month, i am still kept in dark about the replacement of battery kit. Everytime I contact them at 28237373, they say that it will bne delivered the same day, They don't have the previous record of our complaint. They also refuse to give the ph no of the service executive. Well it is time to throw it in dustbin.

I have bookedby your PHONE:2823 7373 many times Date's are:(1)30.05.08 booking No:S08CHN[protected], (2)Dt 12.06.08 booking No:S08#CHN[protected] complaint receiver Mr.KUMAR, still date I can't received BATTARY KIT & TAPE also what they are doing.Today also I booked same complaints(3)Dt:17.06.08 booking No:C08509725 complaint receiver KIRTHIKA Time13:20, I giving it's final complaint above complainted products are giving not on time I will go to take action at consumer court. D.KALKIRAJ[protected].

Pure It — Bad Service

My regn ID is [protected].Sir, I am really fed up of complaining at pureit helpline.but nobody is there to entertain my complaint.I have complained several times for the leakage of my filter which has been caused due to improper assembling of filter by one of their serviceman itself.But nobody is bothered about that.I complained on 27th May and nobody has com till yet.
Sir please help me out.

Pure It — no service for last 15-days

ID-[protected]

We have been lodging complaint for lower filtration of water for the last 15-days, but nobody is turning up
for it. Only message we are getting is sorry, it will be sort out the next day .

Kindly look into the matter and send someone to redress our complaint.

Pure it — Bad service

I bought Pure It water purifier on April 10 and was slipped and two parts were broken and I informed the customer service and they replaced only one broken part and other was never replace .i made many complaints against it and spent hundreds of money for calling them but no response from escalation department also .Please help us .

Dear D.kalkiraj,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Renu Joshi,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

This has been height of Service flaws, every time you register for Germ Kill Battery, you should forget and you will surely get in 7 days if you keep follow up

I belong to Mohali and i phase this prob every time anticipating this time it will be delivered in time ( REF complaint no[protected]

The preference of the company is to sell new appliances, if you want new they will reach you in 30 minutees, but if you want replacement of germ kill kit you have to call customer care 100 times, there is some problem in attitude of company they should stop giving so many adds

Rgds
Hemant
[protected]

I am very disappointed with the service provided to me with in last 15 days. (from 1st June).

My Purit filer needs a replacement of "GKB Battery" and I am calling the Pureit Support Centre since last 15 days. The executives taking the call says that the service would be provided within 48 hours.
But, no service is provided as of now and when I call back and complaint about this, the executives says "its our technical problem and we'll try to make within next 48 hours".
Again the service is not provided. When I ask their SLA, they don't know about it. When I ask to connect me to their Manager, they just disconnect the call.

I still don't know when I would get the service or will get it at all or not. This is very disapponiting and very unhygienic to drink unpure water even if I have Filter at my home.
I am sure that you must be aware of the quality of water supplied in areas of Delhi. I am a man with family and because of the BAD service I am not being able to have hygienic water to drink for
my family.

I want the battery to be replaced ASAP and hence I would appreciate if you take prompt action on my complaint.

Agam Bhasin
Customer ID: 19259998**
My Complaint Number is :C[protected]

I have registered for a Pureit Battery Replacement on 02.07.2010 to the call centre. They said it would be delievered within 2 working days or max 72 Hrs. I called up again on 7.07.2010 for the update. They said there is no complaint registered in my name. I raised a complaint to the service manager in local. He said it would be delievered within 8 pm on same day. Yet to be delievered, and today is 09.07.2010. My registered mobile no is [protected]

My name is aruna verma. I purchased pureit water purifier from lucknow and it worked only for one service period after that when i went for the first service of purifier, shopkeeper told me that he has not the purifier part of the machine which is under garuntee. It almost two years i m still searching for the device but i did not get. this is really very bad service form the pureit company.

I need your intervation in this.

Regards,
Aruna
+91-[protected]