[Resolved]  Hul Pureit Marvella Ro Water Purifier — TDS level is extremely low

Address:Hyderabad, Andhra Pradesh

Hi All,

I bought this product one week before and after getting installed at my home, i told the technician to check the TDS level in filtered water. and the result was shocking, it's only 10 mg/lit. As per standard & also as per Pure it technical specification mentioned into their website it should be 200 mg/lit(min) - 2000 mg/lit .

For Ref:-
http://www.pureitwater.com/IN/marvellaro/tech-specs-marvellaro.php
http://www.indiawaterportal.org/questions/low-tds-water-safe-drinking

The 10 mg/lit is like distilled water and it's very dangerous to use it.

The story doesn't end here, then i asked the installer / technician that it's not good that TDS level is 10 only, he told that tomorrow a senior technician will visit and he will resolve it.

And you will not believe that tomorrow never came. I complaint around 10 times and the same installer came for the first complain and he told that a senior technician will visit tomorrow. He did nothing because he was installer only than without taking my signatures on this complain the complaint got resolved, i got the SMS alert for the same. Than it was my daily routine to register a complain and these Pure it team without any visiting, they resolved my all the next complaints.

Complained No:- C[protected], C13486682, C[protected], C[protected], C[protected], C[protected], C[protected]

So if you want to make your life hell than buy this product because of their service, their quality of product. If still you want to buy than please check your filter's TDS level..



Regards,
Vikash Kumar
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

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