[Resolved] Hul Pureit — Poor customer service

umer farookh

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Sir,

I registered a complaint for leakage in my pureit, a sevice eng. came to check it and took rs.50 from us for a visit to check and identify where is the problem. Then the next he came with the top champer and battery kit and changed it and took rs.1200 and also said that there wont be any problem hereafter. But again there was leakage and we called the service eng. This time he said the bottom chamber has to be changed for which he said we have to pay again rs.450. Without identifying the where the exact problem is the service eng. wants us to pay for what ever he says to be changed. When we complained to customer care the service eng. said he will change bottom chamber with the available demo piese. Now when ever we call the service eng. does'nt picks the call.

If any top customer service is seeing the mesg. pls take necessary action on the service eng. and also rectify the problem in our pureit at free of cost.

My name is M. Umer Farookh
Address - No. 7, L&T colony, phase II, swarnambigai nagar, virugambakkam, chennai.
Mobile # [protected] ( this mobile # is given for customer identification )

Anticipating a favourable action.

Cordially
Farookh

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jeet6301

from Rewa, Madhya Pradesh

Hi Everyone,

I'm Jitendra, staying in Electronic City, Bangalore. I've purchase HUL Pureit water purifier before 9 months. They told me at the time of purchasing that we need to replace the germ kill kit after 6-7 months. We used it & when we used it for 6 months, the water in it was showing white precipitates in it. so we thought we must replace the battery kit & ordered it by tollfree no.But its been 2 months I've registered complains also 4 times but they are nor either coming nor replying me back. So the question is that if HUL has the poor quality of after sale service then why you are not keeping the battery kits at the dealer's place? So that we can go & buy it by ourselves. We don't need to depend on these liars. If any of the HUL personnel is reading this complain I can only advise them plz keep the germ kill kits at dealer's place. Don't think about our convenience because you people can make false promises, you don't have the guts to fulfill it. Don't show in tv that 1 crore challenge. By dissatisfying your loyal customers you are only loosing your market share continously.......So friends its better to go with the water purifiers costing around 4-5 thousand but never opt for this shortcut cheap water purifier...........

PureIT / Hindustan Unilever Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Madam,

This is in response to your blog regarding your concern on servicing your pureit.
It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & rectified the issue of your pureit upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit Team

umer farookh

from Chennai, Tamil Nadu

Dear Pureit Team,

In response to my blog, you have fixed the leakage problem imm. Thanx.

Regards...

Farookh