[Resolved] Hul PureIT Water Filter — Filter not eco friendly and certainly not consumer friendly | |||
The Pureit water filter is designed to cheat customers and make the customer pay exorbitant prices,once the unit is purchased.The only filter mechanism which gets consumed is the chlorine dispenser but we are charged for all the other units as well,even though they are clean and fine for reuse.They charged Rs580 for this refill box,without giving any receipt and asked us to throw the other units like the carbon mesh/ball, which leads to wastage.If they could sell only the chlorine dispenser or make the chlorine dispenser reusable,there would not be wastage and also reduce the cost,which would make it customer friendly.This applies to customers who use clean water and use the filter so there is no question of the carbon mesh getting clogged and can be reused.As and Indian and true to our culture,we would like to reduce waste and reuse items,rather than say 'Live and let all others Die'. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
We are grateful to you for having raised this concern as this gives us an opportunity to address the same.
We regret if our service provider has not provided receipt for Rs.580/- (GKK Cost Rs.550/- plus delivery and installation charges Rs.30/-) after replacing GKK as per your order. Please let us know your order reference no. or your phone no. whereby we can get your GKK purchase receipt delivered to you.
Pureit consumable battery consists of three components. The function of each component is specific :
1. Compact Carbon Trap (CCT) : Removes harmful parasites and pesticides
2. Germ kill Processor : Uses 'programmed chlorine release technology' to target and remove invisible harmful viruses and bacteria.
3. Polisher : Removes chlorine and other contaminants to make water clear, odorless and great tasting.
All the three components are designed to deliver the purified water of specified life and beyond the prescribed life each component gets exhausted and does not deliver the purified water. Thus all the three components are required to change as they are the integral part of purification at various stages.
Regards,
Team Pureit
We are grateful to you for having raised this concern as this gives us an opportunity to address the same.
We regret if our service provider has not provided receipt for Rs.580/- (GKK Cost Rs.550/- plus delivery and installation charges Rs.30/-) after replacing GKK as per your order. Please let us know your order reference no. or your phone no. whereby we can get your GKK purchase receipt delivered to you.
Pureit consumable battery consists of three components. The function of each component is specific :
1. Compact Carbon Trap (CCT) : Removes harmful parasites and pesticides
2. Germ kill Processor : Uses 'programmed chlorine release technology' to target and remove invisible harmful viruses and bacteria.
3. Polisher : Removes chlorine and other contaminants to make water clear, odorless and great tasting.
All the three components are designed to deliver the purified water of specified life and beyond the prescribed life each component gets exhausted and does not deliver the purified water. Thus all the three components are required to change as they are the integral part of purification at various stages.
Regards,
Team Pureit
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
First of all, we would want to thank you for taking the time and effort to reach us.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @ [protected]
Rest assured for continued support always.
Regards
Pureit Team