Hul / PureIT Water Filter — Complaint for battery kit. | |
Dear Sir, We are three person ( in total ) in my family. We have purchased Pureit water Filter in August - 2008.After working of 9 months,having filtered appox.1,000 ltr. of water the battery expired ( Where as Co. claims that germ kill battery will filter 1,500 ltrs.of water ). Any how, I got replaced the battery in May - 2009, and only after 3 months the battery expired again ( became red in total ) just having filtered appox. 400 ltr. of water. Pl. note there is no change in family structure as well as in the the place where filter installed. It means Co. like HUL is cheating with the customer. Who will bear the cost of Rs. 365/- again and again ( the cost on new battery )? If there is any quality lapse in battery, than Co. should have replase the battery free of cost. I hope the Co. is very reputed and will look into my geniune problem. Thanking You, Yours, Manoj Burman H - 2 / 134, Sec. - 16, Rohini, Delhi - 110085. Mob. [protected] Was this information helpful? | |
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team