[Resolved] Hul / Pureit Water Purifier — PUREIT WATER PURIFIER POOR SERVICE | |||
I had ordered for a pureIT battery KIT replacement on 19 June (complaint no-S10/MUM[protected]), till date no one from the company (HUL unilever) has bothered to attend to it. The company assures replacement within 2 days, but till date not attended to. VERY POOR SERVICE by a BRAND like HUL.Its high time a advertisement is placed by PUBLIC in newspaper & other media NOT TO BUY this product PUREIT. Let the company first improve its service quality and then start selling its products. I have already started using bottled water and spend a couple of bucks. The company should hence replace the germkit FREE OF COST for their poor service Troy Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Troy, This is in continuation to our conversation and the concerns mentioned in your blog dated 24th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 28th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 3 Comments | |||
Comments
Dear Indian consumers,
IT SEEMS THE COMPANY HAS ADOPTED A 'SILENT ' APPROACH WHEN A DEMAND IS MADE TOWARDS COMPENSATING A CUSTOMER TOWARDS FAILURE TO PROVIDE PROPER SERVICE.The PureIT team has only given a standard formatted answer, which they provide to all customers .I FEEL THE ISSUE NEEDS TO BE TAKEN TO CONSUMER COURT for failure of service.
THE COMPANY SEEMS WOULD LEARN ITS LESSONS WELL ONLY WHEN AN AWARD IS PASSED BY THE COURT AND IT WOULD GET WIDE PUBLICITY
I HAVE NOT HEARD FROM THE PUREIT TEAM AFTER MY INTIAL COMPLAINT
EXPECTING A EARLY REVERT BEFORE THE MATTER IS ESCALATED
Troy
IT SEEMS THE COMPANY HAS ADOPTED A 'SILENT ' APPROACH WHEN A DEMAND IS MADE TOWARDS COMPENSATING A CUSTOMER TOWARDS FAILURE TO PROVIDE PROPER SERVICE.The PureIT team has only given a standard formatted answer, which they provide to all customers .I FEEL THE ISSUE NEEDS TO BE TAKEN TO CONSUMER COURT for failure of service.
THE COMPANY SEEMS WOULD LEARN ITS LESSONS WELL ONLY WHEN AN AWARD IS PASSED BY THE COURT AND IT WOULD GET WIDE PUBLICITY
I HAVE NOT HEARD FROM THE PUREIT TEAM AFTER MY INTIAL COMPLAINT
EXPECTING A EARLY REVERT BEFORE THE MATTER IS ESCALATED
Troy
Dear Indian Consumers,
YOU WOULD BE SURPRISED TO NOTE THAT ALMOST AFTER 2 MTHS THE COMPANY (HUL UNILIVER--product pureit water purifier) HAS NOT BOTHERED TO REVERT BACK OR TO CALL ME BASED ON MY ABOVE MAIL.I have on my part accepted the fact that the PUREIT water purifier staff is not bothered about its consumers after the product is sold to end users. I am now in the process of filing my complaint in consumer court for inadequate service .I would largely request Indian consumers to CHECK ON THE QUALITY OF AFTER SALES SERVICE OF PUREIT WATER PURIFIER OF HUL.
Regards
Troy
YOU WOULD BE SURPRISED TO NOTE THAT ALMOST AFTER 2 MTHS THE COMPANY (HUL UNILIVER--product pureit water purifier) HAS NOT BOTHERED TO REVERT BACK OR TO CALL ME BASED ON MY ABOVE MAIL.I have on my part accepted the fact that the PUREIT water purifier staff is not bothered about its consumers after the product is sold to end users. I am now in the process of filing my complaint in consumer court for inadequate service .I would largely request Indian consumers to CHECK ON THE QUALITY OF AFTER SALES SERVICE OF PUREIT WATER PURIFIER OF HUL.
Regards
Troy
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+91 92 3050 0500 [PureIt]
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+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Its really surprising that you seem to respond faster only when a complaint is placed at the consumer
complaints forum.Your service personnel did visit me on 28 June to replace the kit, however i was charged for the replacement whereas, I had clearely specified in my earlier complaint that the replacement should have been made free of cost.
My claim is justified since i had to spend around INR 1500 appx for purchase of Mineral water for consumption.
I have also clearely specified this to your team, when they had called me on 28 June and was assured that they would look into the same.
However i am really surprised to find, 'NO MENTION' of the same in their reply referred above.
Their reply above only states that the HUL personnel had replaced the kit. The reply completely blind folds and ignores to address the compensation towards my expenses incurred towards purchase of bottled water
and the mental tension and time I has to spend on repeated complaints and followup.
I hope the top brass of HUL will acknowledge the delay on their part which is a service lapse and compensate me accordingly
Awaiting a early response and call from the pureit team
Regards
Troy
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