[Resolved]  Hyundai — Concern about Mithila Hyundai

Address:

Thane, Maharashtra

I am Vinod Tanwani, customer of Hyundai.
I bought Santro Xing, GL Plus from Mithila Hyundai-Mira road last year. (MH04 ET 9443)

I am extremely unhappy from Mithila Hyundai's service.
From day one whatever they commit they don't act. I am not giving any minor detail as time has gone and I will not get those minor things.
But I will explain major points, which I am suffering most.

When my car's insurance was expiring in May-2012, I got email (along with so many calls) from Mithila saying that "If you will renew car insurance from Mithila, we will give you bunch of benefits" and they sent one excel sheet which included free oil on every paid service.

When I went to opt paid service, I asked them for free oil as per their commitment, I got shocking answer from Mr. Diwakar, who looks for insurance at Mithila.
He told me that we don't give free oil as we sent you that offer with star (*) mark, he added that we just wanted to aware that we provide oil on AMC, which every AMC customer gets.

I am very sure that at the time of insurance renewal executive used to call me and they used to tell that we will provide free oil every time you opt for paid service, now Mr. Diwakar is saying that we did not give in writing, whatever we gave in writing is with star (*) sign :(

I really feel like I cheated from Mithila Hyundai, Whenever they wants any business they commit so many things and when we want any service they don't give proper service.

IWe all know that star (*) sign without its description is sign of hidden cost or hidden thing, in this era star (*) without its descriptions is undetectable and against consumer right act. And Mithila Hyundai is still living and cheating their customer with these type of signs

I got excel sheet which they sent at the time of renewal of insurance, along with so many calls with so many promises.. I am not getting any service as per their promises, but I am getting foolish explanations like, this is just awareness, every customer gets this services :(

Another concern is whenever I go to Mithila Hyundai for opting service, I have to wait for 20-25 minutes to get my turn, every time they are with short of resource who can attend customers, service office is very small with low class walls, low call stickers which throws very bad smell, Its very hard to stand in their service department office for 5 minutes,
You should also visit Mithila's service department to see how low class they have maintained. Mithila's sales department is so good and they offer water, tea etc, but service department is so low class, that thing itself explains that they are concern about sales more not after sales services.
On the wall of service office they have written bunch of promises which includes they will attend customer promptly, but its not fact.

Regards,
Vinod.