[Resolved]  Hyundai i10 — Non Response of Customer Complaint

I am writing to you with deep regret that I made a mistake of buying a Hyundai i10 from Sunrise Motors, Patparganj, New Delhi. I happened to take that decision since I had been driving a Santro since March 2004 and had been fully satisfied with the performance of the car.

The i10 car had been giving problems of hard clutch right from the first day. During the 1st service at Sunrise Hyundai, despite repeatedly pointing this out, the problem was never attended and I was told that the car is too new and things will smoothen out soon. The car clutch gets hardened as it is driven for a longer time in Delhi. My daily commute involves about 40 kms a day with over 50% of the distance being heavy city traffic. As things get warmed up, the car clutch gets so tightened that pressing it and holding it becomes a “Project” for me.

However, despite driving it for next six months, the problem did not get solved and the car became due for next service. This time I took the car to Hyundai Motor Plaza since that it is the company’s only own outlet. The problem was pointed out to the service engineer. However, even after recognizing the problem was not rectified and I was told that a “Technical Team” would come from Hyundai and I would be called then to show the problem in the car.

Somebody known to me in HMP promptly informed me when such a team came in on 16th July 2009 and I took my car there. The car was duly checked and I was told that a test drive would be taken to assess the condition of the clutch. After due test drive the technical team found the Manufacturing Fault with the clutch and I was told that it has been replaced. The work order no for the same is B[protected] dated 17th July 2009.

The car ran okay for first few days and then started giving the same problem again. On calling up HMP, I was told to wait for few days as things may smoothen out. To the contrary I realized that in last 4 months, things actually deteriorated and the condition of the clutch has gone from bad to worse. I have taken the car to HMP today after due booking again and have been issued a job card no. R[protected] dated 21st Nov 2009. To my horror, I realized that the service engineer there is not ready to help me out. Rather, the stand being taken is that there is no problem with the clutch. On repeated insistence, the car was retained by HMP and I was told that they will decide the future action once they test drive it. Despite repeated reminders, I was told about the status of the car despite the fact that I would need to arrange for a transport to commute back home in case the car is not returned to me.

I am astonished at the deterioration in the service levels and the attitude of Hyundai towards its customers, particularly the loyal ones who bought another car after having a good experience with the first one. The company and its representatives should be sensitive enough to realize that I would not be wasting the company and my time for something immaterial.

I need urgent help in the matter as driving the car with such a faulty clutch has become a nightmare for me. The kind of harassment I am facing with the car has led to complete evaporation on experience of a new car.

I will again request Hyundai to kindly help me in this matter, so as not to loose a loyal customer as well as somebody who had been recommending Hyundai products to people around but will be constrained to actually advise people to avoid such products now as the service levels have fallen sharply. Moreover, I will be forced to approach relevant authorities for redressal of my problem if the company continues to be so “UNRESPONSIVE”

Expecting a speedy resolution of the matter.