[Resolved]  Hyundai i10 — Fade up with Customer care and HO Hyundai

I have registered a complain againt Hyndai i10 10-12 days back at customer care Hyndai and their head off ref complain No[protected] but no use, utter harassment to the customer and waste of time as well.
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Aug 14, 2020
Complaint marked as Resolved 
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I agree this customer care number is really useless, i don't know what they don, they just sit on it no follow ups nothing. its like we give a complain and it goes into a black hole. they don't have escalation matrix with them, they just apologize and don't do anything apart from that.

My car (Hyundai i10) is in service center for more then 10 days now, nothing moving they just tell me that the part is not available or the part is in transist, i dont know from where it is coming. and this customer care sucks sorry to use this word.
my car (i10) is in service center ashiyana hyundai patna from 09.06.2009. today i talked to service center, he told me some necessary part is not available, so i am unable to made it ok.my car no MP 17 CA 2292.
I fully agreed with Your words. My Car CG04HB-1373 is in service centre, The dealer has given the expected delivery date as[protected], Today its 1st July, I Have given my complaint to Customer Care, MY Coplaint ID is[protected], But didnt got a single call from them. whenever i wish to follow them, they always repeat the words Sorry Sir, we have forwarded your concern to the concerning department, if you dont find any call within 7 days from the concerning department. Please then follow us.

But till today no solution is being provided to me from any department or concerning body of Hyundai Motors india Ltd. and My Car is in service centre from last one month.
Hi,
I Am a customer of yours. I have taken an i10 from your dealer smata motors (Ambala City, Haryana).My Car number is HR01Y-3070 My car was having tiring problems from the second month of delivery. I have met the dealer to resolve the same. They have done some aligning and wheeling mechanical corrections. But the same problem continued. And now tyres are dead on only 9000 kilometers.Now they are saying the tyring is due to aligning and wheeling problems and need to be changed.But i think car having another problem but hey are don't hear our problem.we are totally confused on that situtaion Now What will We do please help me.I have been using all brand cars for the past three years, and never experienced such damage with in two months o[censored]sage. More over I have helped your dealer in sales. Have referred 10 cases even in this crisis situation, and all were converted. My warranty period is not over and I want this problem to be resolved at the earliest. This kind of worst service will very badly affect your reputation. Expecting to have more control and supervision over your dealers.
Hi,
I Am a customer of yours. I have taken an i10 from your dealer smata motors (Ambala City, Haryana).My Car number is HR01Y-3070 My car was having tiring problems from the second month of delivery. I have met the dealer to resolve the same. They have done some aligning and wheeling mechanical corrections. But the same problem continued. And now tyres are dead on only 9000 kilometers.Now they are saying the tyring is due to aligning and wheeling problems and need to be changed.But i think car having another problem but hey are don't hear our problem.we are totally confused on that situtaion Now What will We do please help me.
I have been using all brand cars for the past three years, and never experienced such damage with in two months o[censored]sage. More over I have helped your dealer in sales. Have referred 10 cases even in this crisis situation, and all were converted. My warranty period is not over and I want this problem to be resolved at the earliest. This kind of worst service will very badly affect your reputation. Expecting to have more control and supervision over your dealers.

If any query regarding this concert please call at [protected].
Thanks And Please resolve the problem as soon as possible.
Hi,
I Am a customer of yours. I have taken an i10 from your dealer smata motors (Ambala City, Haryana).My Car number is HR01Y-3070 My car was having tiring problems from the second month of delivery. I have met the dealer to resolve the same. They have done some aligning and wheeling mechanical corrections. But the same problem continued. And now tyres are dead on only 9000 kilometers.Now they are saying the tyring is due to aligning and wheeling problems and need to be changed.But i think car having another problem but hey are don't hear our problem.we are totally confused on that situtaion Now What will We do please help me.
I have been using all brand cars for the past three years, and never experienced such damage with in two months o[censored]sage. More over I have helped your dealer in sales. Have referred 10 cases even in this crisis situation, and all were converted. My warranty period is not over and I want this problem to be resolved at the earliest. This kind of worst service will very badly affect your reputation. Expecting to have more control and supervision over your dealers.

If any query regarding this concert please call at [protected].
Thanks And Please resolve the problem as soon as possible


I dont recieve any feed back Plz Do as soon as possible.
Looking at the no. of responses you have received in agreement to the pathetic of Hyundai. You are definately not alone, I am facing issues with the car since day 1 and till date [protected]@HMIL.NET has not even bothered ti check whether the customer complaint is sorted out or not, escalation to the Mumbai regional CR are also dealt in similar manner. Hyundai auth. Service Centres have further worsen the condition of the car (car has literally lost it's virginity at the hands of qualified Hyundai staff!) In less than 6 months of car ownership, the clutch has been replaced along with some fuel guage component. For the rest of the issue highlighted, their generic stand is 'All Is Well' with the car, you are worrying needlessly ... God bless
I had a problem yesterday (1.11.2012) at 7 pm, hot air is coming from AC vents and I stopped and restarted. I found that coolant temperature has gone to High. I called immediately emergency[protected] and they asked me to contact some other no. Finally I got Adyar, Chennai Hyundai service and they finally told to tow the vehicle and leave the car in their service station as car should not be run and finally they advised me to drop nearest service station to look at the fault. I left the car in Choice Motors neares service station and they are charging me Rs.3, 500/ though I have taken extended warranty. My concern is :

1. When there is an emergency why cannot organise to tow the vehicle to their service station as they may have better understanding ?

2. They dont have courtesy in an emergency for lady driving car ?

3. Kun Adyar is hesistant to contact choice motors to solve the issue by mutual understanding of not charging this due to extended warranty ?

4. As mine is office vehicle and I will not be recommending in futur to our company to buy any more Hyundai car ?

Is there any other way to take up this matter to solve this issue ?

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