[Resolved] Hyundai i10 Exchange Bonus — No exchange bonus in 9 months | |||
I purchased an i10 in July,2009 from Commercial Hyundai Motors, Dehra Dun. Since day 1, my experience with Hyundai has been disappointing. With each product that I have ever bought in my life, I have never felt so deceived. My registration number is UK07 Z 9952. I bought the car and took advantage of the exchange offer through which I was supposed to get Rs. 15000. I was told that as per the company process it would take 1 month for the cheque to deliver. I submitted the required documents within few days of purchasing the car. After about a month, I started following up on the status of the cheque. I was told by Arvind Bhatia (Sales officer with Commercial Hyundai) that the documents had been sent to Mumbai office and they were taking their own time to process the request. I kept on following up though phone calls and visits to the Commercial Hyundai office and got one reason or the other. During this time, I also got to know from one of the employees that the documents were not sent earlier and were sent later on. I spoke to the Arvind Bhatia and inquired if this was correct and he said that there was some miscommunication and that the documents had been sent on time. This continued for few months and i kept on loosing hope of getting the money. In December/January, I had written a letter to the complaints emails address stating the entire problem but did not get any response on my email. I got a call one day from one of the Managers with the Commercial hyundai team, Mr. Chauhan, who told me that they had received a complaint. I told him the entire problem and he assured me a resolution. He also asked me for the documents once again. We submitted the documents again and were assured that within a month the cheque would be delivered. I got a glimmer of hope again. I continuously followed up with Mr. Chauhan and he did not have any answer for me. He told me that the request had been rejected since the documents were not submitted on time. Who's fault is it when I had submitted all my docs well within the timelines stated??? I even told Mr. Chauhan that I would get in touch with the higher Management team for resolution to which he seemed least bothered and said that there were many other similar cases pending for resolution. I don't expect a person working at the manager level to respond in that way. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
I suffered thru same problem. But i managed it. Call me on [protected].
I10 — about exchange bonus
dear sir:i have purchased anew i10 car in aug.11 from navjivan hyndai surat with scheem of ex.royalty bonus but ihavn't rcvd ex.bonus cheque till today.i also complained before 1 month so pl.clear my complain as soon as possible thanking you. afzal pothiyawala(surat)mb no.[protected]15%
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Hyundai i10 — exchange bonus
i have taken one hyundai i10 car from popular hyundai trivandrum kerala on 4th feb 2009.at the time of booking theyhave committed me the exchange bonus of rs-7500/-.i have submitted all the relevant documents inconnection with the exchange bonus.but the dealer till not give me the exchange bonus and there is no response from their part.several times i have complaint it with the customer care,but no use.(complaint id[protected] and[protected].my new car number is kl-01-au-6896,cha no;malam51br9m254911,eng no;g4hg8m673730)prakash
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