[Resolved]  Hyundai i20 Asta Car Mdps Issue — Column & Steering assembly system

Address:

Mumbai Suburban, Maharashtra

Customer ID: C[protected]
Car Regn. No.: MH-02-BJ-7365
Model : I20 ASTA
Date of delivery : 27.4.2009
Service Centre : Modi Motors, Goregaon (West), Mumbai.
Mileages done till date: 10100 kms.Approx

Reference to above purchase of I20 Asta model, I have been facing a typical problem in steering assembly……during jerks in pot holes, road patches/joints it gives feeling as if it has metal to metal contact instead of soft in steering assembly.

By this time, under following service records, I have had free replacement of MDPS two times…still the problem is persisting and now situation is such that even service manager & technicians are also not able to understand the root cause.

On Tuesday i.e.30.3.2010, verbally, I informed Mr.Mandar of Modi Motors (Asst. Service Manager) about repetition of above problem and in turn he informed me that he has lodged/informed complaint to Regional Manager-Western belt Mr.Nishit Shah (Not sure about his name). Today Mr.Mandar confirm that Regional Manager has agreed to give free replacement of MDPS, for which now I have raised strong objection for the replacement because this incidents are happening every after two-three months (can be vouched from the service records) and I obviously cannot carry on with the problem without FUTURE GURANTEE.

The details of Service records are as under.
1. Repair Order No.: R[protected] PRIME 3 dtd.27.9.2009, during this time they put extra washer in MDPS assembly & resolved issue for time being.
2. Repair Order No.: R[protected] PRIME 5 dtd.21.11.2009, during this time they replaced Part no.563101J990 i.e. column & shaft Assembly steering, Mile
3. Repair Order No.: R[protected] Invoice no.B[protected] dtd.11.12.2009, MDPS replaced.

The above incidents has given me tremendous set back & put me in question about product reliability ??? I want to know whether any case studies were done with those faulty parts or design validation of steering assembly is not done and if it is done & HMIL is really careful about its product quality then why this problem is persisting?.