[Resolved] Hyundai i20 — new car defects | |||
I bought an i20 Diesel in Aug 2010 and following are the complaints; 1. Parking brake force is insufficient 2. Reverse parking sensor mirror covers IRVM totally; so "shade" feature covered. 3. Door opening weather-strips are not assembled properly; (in fact the RH Rr one is come out) 4. Poor pulling in 2nd gear till 200 rpm 5. Door closing effort - very hard - all 4 door 6. Back door closing not comfortable 7. Room lamp switch - hard 8. Advait Hyundai sticker pasted in A zone of windshield 9. Over-response of steering during speed driving 10. Door opening effort - more - all 4 doors I have copied below my series of follow-up e-mails to Hyndai Customer Care and till date I have not recevied any satisfactory reply !! From: Rao, Rajendra Sent: Tuesday, October 05, 2010 6:44 PM To: '[protected]@hmil.net'; '[protected]@hmil.net' Subject: RE: i20 experience One of customer care executive (Anirudh) called me this morning and was asking for the vehicle registration number to initiate the rectification process on my i20. I was surprised on this, as 10 days ago I had received call from the same office asking for the vehicle number and I was assured of rectification action then. When I inquired about this today, the executive was not at all aware of this !! I expected Hyundai Motor to have at least a database ob Customer Complaints and information keyed in as and when received. I definitely expect a "world class" customer service from Hyundai, so that I am not made to "repent" for coming out of Suzuki's Customer (oriented) list. Best Regards, Rajendra [protected][protected][protected][protected] From: Rao, Rajendra Sent: Tuesday, October 05, 2010 10:20 AM To: '[protected]@hmil.net'; '[protected]@hmil.net'; 'Advaith Hyundai' Subject: RE: i20 experience Importance: High I have still not received any satisfactory reply. There was a near miss accident today due to Parking brake force insufficient I am going to forward this to the consumer forum. Best Regards, Rajendra [protected][protected][protected][protected] From: Rao, Rajendra Sent: Tuesday, September 21, 2010 8:19 PM To: '[protected]@hmil.net'; '[protected]@hmil.net'; 'Advaith Hyundai' Subject: RE: i20 experience I hope this is the valid e-mail address of Hyundai Motors' Customer Care. Please confirm the receipt of this e-mail Best Regards, Rajendra [protected][protected][protected][protected] From: Rao, Rajendra () Sent: Monday, September 20, 2010 5:23 PM To: '[protected]@hmil.net'; '[protected]@hmil.net'; 'Advaith Hyundai' Subject: i20 experience Hello Hyundai Team Thanks for giving a good i20 Asta (DSL top end model) to me....... Really enjoying the features stuffed into the car. But I should say, this is the only happy news in my all buying experience. Advait Hyundai ensured all possible reasons to make my buying an unforgettable one (for not good reasons though) !! I am forwarding the e-mail I sent to Advait close to a month ago for which there is no response till date !! Please go through and support. In addition to this, I have a few more findings in the vehicle; 1. Parking brake force is insufficient 2. Reverse parking sensor mirror covers IRVM totally; so "shade" feature covered. 3. Door opening weather-strips are not assembled properly; (in fact the RH Rr one is come out) 4. Poor pulling in 2nd gear till 200 rpm 5. Door closing effort - very hard - all 4 door 6. Back door closing not comfortable 7. Room lamp switch - hard 8. Advait Hyundai sticker pasted in A zone of windshield 9. Over-response of steering during speed driving 10. Door opening effort - more - all 4 doors I am planning to share these points with J D Power IQS team for better feedback and countermeasures. Best Regards, Rajendra [protected][protected][protected][protected] From: Rao, Rajendra () Sent: Wednesday, August 25, 2010 5:12 PM To: 'Advaith Hyundai' Cc: Subject: RE: Advaith Hyundai: Proforma Invoice Following is the fact sheet against our agreement earlier; 1. Delivery - 24th against 20th after repeated follow-ups (Advait was comfortable for delivery on 24th morning. But even @ 5:30 PM on 24th, sun film was being put !!) 2. Accessories Idol - substituted Mud flap - received floor mats - received perfume - not received 3M sun film - received (without discussion on shade) Reverse parking sensor (Red sole : buzzer with display on mirror) @ INR 1000/- - received, but paid INR 2000/- (In fact, this was further negotiated by Mr. Narasimhan for foc as per his e-mail to Advait copy to me) Teflon polish - done Overall car purchase experience - very poor. Thanks Best Regards, Rajendra [protected][protected][protected][protected] From: Rao, Rajendra Sent: Tuesday, August 03, 2010 9:51 PM To: Rao, Rajendra ; Advaith Hyundai Cc: rajendra rao Subject: RE: Advaith Hyundai: Proforma Invoice Also, Teflon coating for the full body and Mat kit Best Regards, Rajendra [protected][protected][protected][protected] From: Rao, Rajendra Sent: Tuesday, August 03, 2010 3:58 PM To: 'Advaith Hyundai' Subject: RE: Advaith Hyundai: Proforma Invoice Hello Pemmiah Please go ahead to book the vehicle (i20 Asta 1.4 DSL WHITE color). As discussed, following are the accessory commitment I received from Advait 1. Basic accessories (Idol, Mud flap, floor mats, perfume, etc.) 2. 3M sun film 3. Reverse parking sensor (Red sole : buzzer with display on mirror) @ INR 1000/- I would still request to at least get RP sensor (Red sole : buzzer with display on mirror) free of cost Best Regards, Rajendra Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Hyundai Motors car i20 — Default Defect on Purchase
i had purchased a Hyudai i20, this january2011, since its initial week i am facing problems. There is a rattling noice.I have put this into attention to the company and 2 service centres along with 3 services going along, but the problem seems to yet occur.To my surprise hyundai has not shown any interest in this matter and i yet suffer without a car and people around me seem to think what the use of buying a brand new car with defect.
To further, hyundai also denies all my claims and does not make an effort for consumer satisfaction.
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+91 98 7356 4645
5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
We purchase the Vehicle from Kothari Cars Pvt Ltd in the month of Oct. 2010 bearing Vehicle No. MH-14-cc-9937. We received the good service time to time from Kothari Cars from Mr. Rahul Lonakar. After 10 to 15 days (from the date of purchase), we are getting the problem from some Noise in suspension, i.e. from back side of driver seat. Please help me from problem, as it is new vehicle. Or inform me the reason.
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Shalaka
Officer :- HR and Admin.
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mail id :- admin.[protected]@silworld.in