| Address: | Jalandhar, Punjab |
I purchased Hyundai i10 (Reg No. PB08-BL-0643) from Goyal Hyundai G.T. Road Jalandhar (N6209) on 3-6-09. Sales Manager promised me of 2 benefits
i) Loyalty Bonus- Rs 10000/- - on sale of old Non- Hyundai Vehicle
ii) Corporate Bonus - Rs 4000/- - for Government employees
In sept 2009 i submitted the relevant papers to avail the said benifits which they promised would be released within 3-4 month. After lapse of 6 months when i asked for the benefits they informed that my above said papers of loyalty bonus were not in their record whereas papers of corporate benefit were with them.On[protected] i submitted duplicate papers to the concerned dealer and the managing director of the company Estb. at Mathura road, New Delhi, but till date no response has been elicited by them.Enclosed Below are the copies of Sale of my non hyundai old vehicle (dated 11/8/09) for loyalty bonus and a Copy of Pension payment Order (dt[protected] stating that i had been a Govt. Employee entitled for corporate bonus.
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Ref. to attached booking receipt, we booked your good company SUV CRETA 1.6 VTVT model from your authorised dealer M/s Mithila Hyundai, Mira Road Branch…
During our visit and booking date they asked additional cost (Mithila Hyundai called it ON) of ₹ 100000/- which was paid to them along with the booking amount of ₹ 520000/- with an assurance about the sure and confirm delivery on or before 18/11/2015…
Upon approaching them on 17/11/2015 they denied the delivery stating they haven’t got the car delivery from Hyundai and now requested us to wait for another time i.e. a period of 3-4 months or more than that…also if its urgent we need to pay another additional ₹ 100000/- or else need to purchase the accessories costing ₹ 150000/- invested by an earlier investor who booked the car… so that they can arrange the delivery on preferred dates… but they will not issue any official receipts for the additional cost collected by them other than the on road cost…
In such scenario we would like to lodge an official complaint against your good dealer M/s Mithila Hyundai who collected the additional cost of ₹ 100000/- for urgent delivery of CRETA 1.6 VTVT and now forfeited the transaction. With such discourteous behaviour from your good dealer there are many other customers who turn their NEW THINKING and went for the NEW POSSIBILITES with other MAKE / MODEL except HYUNDAI…
You are requested to intervene and resolve the issue ASAP enable us to stick with your innovative slogan NEW THINKING NEW POSSIBILITES to get our DREAM CRETA on desire delivery schedule.
Appreciate your swift reply.
Regards,
Sameer
[protected]