[Resolved]  Hyundai — manufacturing defect in car key

sir i bought my hyundai i20 car in sept. 2010 one of the 2 keys provided was broken after 3 months and the other after 9 months of purchase respectively the sewakunj hyundai dealer in khanna told us to pay for the new keys to replace them we complained to hyundai online system and later ONE of our key was repaired this new key also broke after 3 months of repairs we tried many contacts with dealer but they did not take any serious action now with the current situation my car lock set has been damadged due to non replacement of car keys whose cost (17000 + taxes) is again being told to us to bear by us. also due to the negligence of hyundai delaers at sewakunj khanna our car warranty period has also expired and they have told us that the part (having manufacturing defect) can't be replaced for free coz the car warranty has expired the concerned person at sewakunj who mis lead us in all this is mr. sarvjit singh workshop manager m: [protected] he told us to delay n wait n wait and b coz one of our key was repaired by him we were mislead to untrust him but now he is not at all co operating and telling us topayfor new lock set. we want hyundai motors india limited to acknowledge its manufacturing defect of car key and lock set in i 20 2010 model cars and replace them with newer ones for free ortherwise lagal and all necessary actions will be taken by us when something has a manufacturing defect the warranty period doesnt arise!
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Aug 14, 2020
Complaint marked as Resolved 
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inferior car key that leads to known LOCK SET problems in i20

ive seen many comments on the companys facebook page with similar problems

im not demanding a call back

but when the problem arises the company shud replace it
SUBJECT:UNSATISFACTION REGARDING MANUFACTURED DEFECTED CAR KEYS THAT LEAD TO CAR LOCK SET DAMAGE.

SIR
WE'VE BEEN THE HYUNDAI LOYAL CUSTOMERS FOR PAST 13 YRS
KEPT SANTRO FOR 10 YRS 2001-10

WE BOUGHT I20 SPORTS IN SEPT. 2010

THE 1ST CAR KEY TRANSMITTER BROKE AFTER 3 MONTHS
WHICH WAS COMMUNICATED TO THE DEALER

WE WERE ADVISED TO USE THE 2ND KEY WHICH ALSO BROKE AFTER 9 MONTHS

WHEN WE APPROACHED THE DEALER WE WERE TOLD TO PAY UP FOR THE REPAIR

WE COMPLAINED ONLINE AND AFTER 12 MONTHS ONLY ONE KEY WAS REPAIRED/REPLACED

THE NEW KEY TOO BROKE AFTER 3 MONTHS FROM THE SAME SPOT THE PREVIOUS 2 KEYS WERE BROKEN

THE WORKSHOP MANAGER TOLD US TO WAIT FOR FURTHER 5-6 MONTHS
BUT NO ACTION HAS BEEN TAKEN YET

NOW THE CURRENT POSITION IS THAT THE CAR LOCK SET HAS BEEN DAMADGED DUE TO NON-REPLACEMENT OF THE KEYS
THE CAR IS STAND STILL AND HAS A RISK FOR ROAD DRIVE

KINDLY TAKE ACTION REGARDING THE INCONVINIENCE OR WE WILL TAKE OTHER LEGAL ACTIONS!

REGARDS
SAHIL

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