[Resolved] Hyundai — manufacturing defect in car key | |
sir
i bought my hyundai i20 car in sept. 2010
one of the 2 keys provided was broken after 3 months
and the other after 9 months of purchase respectively
the sewakunj hyundai dealer in khanna told us to pay for the new keys to replace them
we complained to hyundai online system and later ONE of our key was repaired
this new key also broke after 3 months of repairs
we tried many contacts with dealer but they did not take any serious action
now with the current situation my car lock set has been damadged due to non replacement of car keys
whose cost (17000 + taxes) is again being told to us to bear by us.
also due to the negligence of hyundai delaers at sewakunj khanna
our car warranty period has also expired
and they have told us that the part (having manufacturing defect) can't be replaced for free coz the car warranty has expired
the concerned person at sewakunj who mis lead us in all this is
mr. sarvjit singh
workshop manager
m: [protected]
he told us to delay n wait n wait
and b coz one of our key was repaired by him we were mislead to untrust him
but now he is not at all co operating and telling us topayfor new lock set.
we want hyundai motors india limited
to acknowledge its manufacturing defect of car key and lock set in i 20 2010 model cars and replace them with newer ones for free
ortherwise lagal and all necessary actions will be taken by us
when something has a manufacturing defect the warranty period doesnt arise! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
SUBJECT:UNSATISFACTION REGARDING MANUFACTURED DEFECTED CAR KEYS THAT LEAD TO CAR LOCK SET DAMAGE.
SIR
WE'VE BEEN THE HYUNDAI LOYAL CUSTOMERS FOR PAST 13 YRS
KEPT SANTRO FOR 10 YRS 2001-10
WE BOUGHT I20 SPORTS IN SEPT. 2010
THE 1ST CAR KEY TRANSMITTER BROKE AFTER 3 MONTHS
WHICH WAS COMMUNICATED TO THE DEALER
WE WERE ADVISED TO USE THE 2ND KEY WHICH ALSO BROKE AFTER 9 MONTHS
WHEN WE APPROACHED THE DEALER WE WERE TOLD TO PAY UP FOR THE REPAIR
WE COMPLAINED ONLINE AND AFTER 12 MONTHS ONLY ONE KEY WAS REPAIRED/REPLACED
THE NEW KEY TOO BROKE AFTER 3 MONTHS FROM THE SAME SPOT THE PREVIOUS 2 KEYS WERE BROKEN
THE WORKSHOP MANAGER TOLD US TO WAIT FOR FURTHER 5-6 MONTHS
BUT NO ACTION HAS BEEN TAKEN YET
NOW THE CURRENT POSITION IS THAT THE CAR LOCK SET HAS BEEN DAMADGED DUE TO NON-REPLACEMENT OF THE KEYS
THE CAR IS STAND STILL AND HAS A RISK FOR ROAD DRIVE
KINDLY TAKE ACTION REGARDING THE INCONVINIENCE OR WE WILL TAKE OTHER LEGAL ACTIONS!
REGARDS
SAHIL
SIR
WE'VE BEEN THE HYUNDAI LOYAL CUSTOMERS FOR PAST 13 YRS
KEPT SANTRO FOR 10 YRS 2001-10
WE BOUGHT I20 SPORTS IN SEPT. 2010
THE 1ST CAR KEY TRANSMITTER BROKE AFTER 3 MONTHS
WHICH WAS COMMUNICATED TO THE DEALER
WE WERE ADVISED TO USE THE 2ND KEY WHICH ALSO BROKE AFTER 9 MONTHS
WHEN WE APPROACHED THE DEALER WE WERE TOLD TO PAY UP FOR THE REPAIR
WE COMPLAINED ONLINE AND AFTER 12 MONTHS ONLY ONE KEY WAS REPAIRED/REPLACED
THE NEW KEY TOO BROKE AFTER 3 MONTHS FROM THE SAME SPOT THE PREVIOUS 2 KEYS WERE BROKEN
THE WORKSHOP MANAGER TOLD US TO WAIT FOR FURTHER 5-6 MONTHS
BUT NO ACTION HAS BEEN TAKEN YET
NOW THE CURRENT POSITION IS THAT THE CAR LOCK SET HAS BEEN DAMADGED DUE TO NON-REPLACEMENT OF THE KEYS
THE CAR IS STAND STILL AND HAS A RISK FOR ROAD DRIVE
KINDLY TAKE ACTION REGARDING THE INCONVINIENCE OR WE WILL TAKE OTHER LEGAL ACTIONS!
REGARDS
SAHIL
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+91 98 7356 4645
5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
ive seen many comments on the companys facebook page with similar problems
im not demanding a call back
but when the problem arises the company shud replace it