Hyundai Motor India — Issues in Service done

Address:

Chennai, Tamil Nadu

We had given our new Hyundai I10 ( 6months old ) for second free service at DSC Hyundai Service center at Iyyapanthangal near Porur on 27th feb 2011 with an assurance of getting back the same latest by Monday the 1st of March 2011. But we got a call from the service center manager Mr. Riyaz on Monday that they had accidentally rammed the car in the rear against a pillar (as was told) and assured that they would replace the entire body which was damaged and deliver back the car on Wednesday 03-03-11. But there was no call back and we had to call to find out on thursday on the staus of our car only to know that it was not yet ready. Again we were promised delivery of the car on Friday and again disappointed to know that it was not ready and again there was a promise to deliver the car by 10' O clock on Saturday.
Finally we took delivery of the car by 1.00 O Clock and when we checked we found that the body part was not replaced but was mended and repainted with tinkering works (thanks to the improper finish of paint work ! ). We repeatedly asked the service manager Mr. Riyaz and finally he gave in saying that it was not replaced but repaired..
Here it is not just one issue but a series of complaints from our side. First it was carelessness in handling the vehicle, secondly there was no responsibility to update the status of the work, thirdly vehicle not delivered on the said time and date and fourthly it is lying to the customer and cheating without replacing for the damage caused. The height of irritation is that they readily gave the number of the General Manager to speak with him on the issue without taking ownership of anything. The only convincing part was that the GM was accessible and has promised to meet us on this issue.
First it was the mileage of the vehicle which disappointed us - gives 10.5 kmpl instead of the promised 14-15kmpl in city limits and now the after sales service which is turning out to be pathetic. Please everyone think not twice but thrice before buying any Hyundai car.