[Resolved]  Hyundai Motor India / Hyundai Santro — Poor and expensive servicing!

Dear Sir/Madam,

I have purchased a Hyundai Santro XO from Suhrit Motors, Yusuf Sarai with CNG fitted kit from the Maya Puri Showroom. I was been agreed to take care of all registration and endoresement for CNG in RC and the same was charged during the initial payment made to Suhrit for the car.

I purchased this car in August 2007 and till date I am still waiting for my RC to be endoresed for CNG. Even the payment and bills which I got for CNG fitting do not have a match. Their is a difference of 4500 INR which no body is able to justify.

I initially got my RC in the month of December 2007 without CNG endoresed in it and was told that the papers for CNG will be dispatched to me after CNG will be endoresed in my RC. I immediately put forward attention of required person who take care of registartion process that CNG endoresement is missing and the RC was returned to company at YUSUF SARAI, DELHI OFFICE at SUHRIT MOTORS for CNG endoresement in December itself. Now it is running April 2008 and enquiring / complaining to officials is of no use. I keep following up with concerned person over mobile for curernt status and he always promise to return a call back which never happen. Even after calling since months, the response remains the same "There are a few problems in registrations these days and I will be myslef calling you with your RC ready maximum by end of this week". I had never received any callback from any officail and now even if I call the respective person from my cell he ignore to take my call any more. Today itslef when I called him from my cell, he did not picked my call after so many tries but when I called him from some other cell he immediately responded back. I am still waiting for my RC from the company.

Pl. note that I am driving my car without any RC and i am unable to use my vehicle by Motor Act, due to not having the registration. I had even did not found anyone whenever I visited YUSUF SARAI or MAYA PURI showroom with or without information or prior appointments, nobody from management was available to attend me.

I become very surprise that being a nice dealer the customer satisfaction has got no value in your opinion.

Now suggest me to whom should I approach and by when my problem will be solved/taken care off.

Awaiting for your early and positive response.

Thanks,
Nidhi Ahuja
Purchase Date: 6 August 2007

Dear Conern

i m your very old customer, in the year of 2007 i purchase hyundai santro xo
i am very happy with your vehicle but unfortunately i met with a accident in the year of 2009 month aug
in balachaur pnear jalandhar, than i'll muv to your nearest hyundai agency KOSMO HYUNDAI near haveli
they charge 1lac38k & delivered me my vehicle on sept 2009. i'll took my vehicle in night when i came to home than i saw
that my car tray is not in the car,

and my car seats are band, chasis is also band from bottom, & liquid is come near accelarator pendel, dashboard is not fitted
properly than i call hyundai agency showroom to their work manager they don't gave me any reply after some time my father was
expired on october than i don't contact for few months after that i again contact their but they don't gave me any response, my vehicle no is HR-49 B 1297,

after that i sent my car for check up in you agence ultimate hyundai chandigarh aftter that the found that my issue is genuien but kosmo service manger said to me that we charge for main parts (complaint id is[protected]
still i am suffering with your bad customer services now i have no way to go rather than Court Of Law


Regards

Vikram Singh Thakur
house no. 1090/3 A Bharat Nagar
Kalka, teh & Po kalka
Distt - Panchkula
Kalka 133302
Haryana
+[protected]
+91-[protected]