[Resolved]  Hyundai Motor India Limited — Excessive black smoke emission and replacement of car

Address:

Kamrup Metropolitan, Assam

Sub: Excessive black smoke emission and replacement of car
Dear Sir,
I bought an I 20 CRDI magna with emission norm Compliance BS IV on 14th july last month. Since the day I bought the car it has a problem of emitting black smoke. I visited the dealer twice and every time they changed the fuel, saying that diesel may be of bad quality. But the problem still persists. When the problem could not be rectified, the service manager of that work shop ( oja Hyundai, guwahai) ultimately said that this much of smoke may be normal with diesel cars.
To quantify the amount of smoke emitting, I got emission testing of my car done in Meghalaya pollution control board. They found 30 HSU of smoke emission. They commented that though it is well below the permissible level i.e.65 HSU, but it is definitely abnormal with a brand new car. According to them smoke emission is like a 10 years old Tata Indica car.
I, here with, have attached few pictures and videos of my car showing how much black smoke It emits. Check the videos and photos and clarify whether this much smoke is normal with this car Please Don’t blame the fuel this time, I request you to replace the as early as possible if this much of emission is considered abnormal.
I lodged two complaints in customer care SR Acknowledgement:[protected] and SR Acknowledgement :[protected]. I sent several emails to following: 1. [protected]@hmil.net, 2. [protected]@hmil.net 3. Jayjeet sarma ( [protected]@hmil.net) . But unfortunately nobody contacted me till now. So I am not going to waste my time sending you mail again. I am really disgusted by this insensitive, unprofessional and escapist attitude towards customer’s grievances.
Kindly take the matter seriously otherwise I wont have any option but to approach media and appropriate court of law.