Hyundai Motors i10 — Worst service

Address:

Mumbai City, Maharashtra

I had given i10 car bearing Eng # G4LA9M098839, CH # MALAN51CR9M271194,Reg # MH-02-BJ-6040.registered in the name of Mr Nirav K Shah for 3rd free service on[protected].At that time I complained about smell/leakage of petrol. They informed me that there is a cut/hole in petrol pipe neat fuel tank. I immediately inform them to change.They expressed unability as it was not in stock. I was told to wait for 7 to 10 days. I explained them that it is dangerous to wait because of Fire hazard. Shreenath Motors (S M) have behaved in absolutely irresponsible manner like road side garage.Because of stock taking they were not interested to indent petrol pipe,thereby leaving a customer to face Fire hazard & stranded. I was very much disappointed and went straight to Modi Motors at Goregaon (W). They did not have it in stock but in my presence they put an indent immediately.

Immediately on 27-03-10, I approached Sharayu Motors at Andheri (W) and explained my problem. They asked for time till evening to procure petrol pipe. To my pleasant surprise they inform me to put my car in their garage on 28-03-10 morning to replace the petrol pipe. Job was carried out to my entire satisfaction and car was delivered on the same day at 5.00 P.M. I am very much thankful to Mr Vaz works manager who understood the seriousness of the problem and carried out job promptly.

One more disappointing incidence of Shreenath Motors. I took an appointment for Accent car MH O6 AF 3206 paid service for 26-03-10. In the evening when I had gone to collect the car, it was not clean, whole body was covered with dust. Place where spare wheel is kept was vet. I inform the watch man who arranged to do the job. I informed to works manager Mr Peter Seaman of Shreenath Motors of Petrol pipe incidence, he hardly shown any concern, nor any regret for the event.

Sharayu Motors completed the job for Rs.1375 (Part+Labour).How stock position of S.M was going to be affected if a part of about Rs.1200/- is order? They have put customer Car worth Rs.400000/- at stake, what is the Justification. This is a time for Hyundai Motors to seriously think about such authorized dealer, who have not bothered about customer interest.

With Regards

Kirti Shah