Hyundai Santro — non receipt of exchange bonus even after lapse of more than five months

Hyundai Santro — non receipt of exchange bonus even after lapse of more than five months

S sanjay negi from Ranchi, Jharkhand

sir I have purchased one santro xing from Tapan Motors , District-Solan, H.P on dated 06/August/2008 and submitted all the relevant documents with him on dated 14/Aug/2008 pertaining to exchange bonus of Rs. 10,000/- but despite lapse of more than five months the same is still not received to me. I have made incessant calls to the Tapan Motors and the executives employed by him are giving me fake information and dates. Earlier i was told that the bonus will be received to me by Nov and than later it was told that it will be received on december but till date no satisfactory redressal of my grievance has been undertaken by him. from sanjay negi, Ministry of Road Transport, HP Secretariat, Chotta shimla-2. Phone[protected]. Phone number of tapan motors:[protected],[protected] and (6). Was this information helpful? No (0) Yes (0)

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Nitin Chandra

Hyundai Santro — False commitment and cheated

1. My concern is NOT that I have been offered less discount. What I mentioned is that I was given the assurance by sales executive till last day that I would
be given another Rs 1000.00 discount which he reverted the last moment. If you were knowing that the discount offered is already too much, Why was I given
the false assurance till last date. Its not the matter of Rs 1000.00, it is about keeping me under wrong impression which you were knowing that you are not
going to offer. This implies to be a FALSE ASSURANCE that I am pointing out.

2. In the deal, I was to be provided with a car bottle perfume. At delivery time, I was handed a scented doll. Looks to me height o[censored]nprofessionalism . Then
later when talking to the executive about it, I am being provided with the excuse that the management is not allowing the bottle perfume. What does that imply?
Why a FALSE COMMITMENT was provided to me?

3. I expected a proper communication and complying with the dates, time. I feel very sorry to say that during the entire deal, I was to follow up on the daily basis( calling n number of times, going to the showroom, etc). I really have to keep bugging for the car color, dates etc after the amount was taken from me. Despite asking n times for Director, I was not allowed to meet him. Why? Whats your criteria for allowing the customers to meet him? The sales executive has been very Rude, Uncourteous and Unprofessional to me during the entire deal.

4. If you seems to be feeling that my interpretation may be wrong, let me quote another customer ( Arun Agarwal) who also happen to deal with the same executive, I copy him in this mail so that he could identify his similar experience. I am also copying my colleague ( from CSC and TCS) who were with me at some or other time during the deal and felt the heat from the executive.

The main concern I realize here is that the deal which should have given us a positive feedback and confidence to refer our friends and other colleagues to you has actually getting ended in a mess.

Looking forward for a timely and appropriate action.