[Resolved]  Hyundai Santro Car — Letter of complaint regarding helplessness shown by Authorised

Subject: Letter of complaint regarding helplessness shown by Authorised
Hyundai Showroom in providing CNG Kit endorsement documents

Dear Sir/Madam,

I purchased on date - Feb '08 my Hyundai Santro car registered as HR 10 L
4801 from Hyundai owned showroom located at Mohan Co-operative complex,
Mathura Road, Delhi

I had CNG Kit fitted in my car from showroom itself in the hope that all
required documentation will be up-to-date and be provided to me on time so
that I will not face any legal issues related to my car registered in
Haryana.

But, not only did I receive my CNG Kit endorsement papers after 12 months of
my purchase but on top of that the documents are incomplete in respect that
they do not give me sanction to drive the car with CNG kit in Haryana.

After making several calls and many meetings, the officials are giving me
lame excuses that they do not themselves have authorisation to fit CNG Kits
in cars to be registered in Haryana.

I had several interactions with Mr. Narinder Adhikari, who happens to be
sales agent from whom I bought the car. The person himself is admitting that
he is helpless as they do not have authorisation to fit CNG Kits in cars to
be plied in state of Haryana.

Now sir, my first question to you is that why a customer is kept in such
darkness with regards to services customer is availing from your company.

My second question is that why should not a consumer be forced to move
consumer court for this particular case which has and will affect me
seriously both mentally and financially.

My third and most important question is that what in your capacity are you
planning to do to regain or repose my faith in you or your company so that
in future I do not have any grouses.

Dear sir, this makes me really sad and angry with the kind of lies told to
me and the kind of services given to me when the company owned showroom itself is not
authorised to provide a particular service.



In anticipation of your full co-operation in this regard !!

Yours faithfully,
Amit Jain (Contact No - [protected])
Address - Flat # 15, Milansar Apartments, Paschim Vihar, Delhi-110063