| Address: | Dehradun, Uttarakhand |
Dear Sir,
I want to bring to your notice about the state of car service at authorized hyundai service center at Dehradun and the damages incurred due to this.
I got my car (Hyundai Santro , UA07D-0900) serviced on 08.06.2010 from Oberai Hyundai , Dehradun.At the time of servicing i specially mentioned the problem of water leakage(water was coming inside the car and was not draining properly) leading to water deposition inside car. The problem could not be sorted out even after servicing. I notified them again when i went to the service centre on 14.07.2010 for some spare parts replacement. problem could not be sorted out even this time. They gave no heed to my problem even after my constant visits to the service center with the same problem. And because of all this in the high monsoon season here in Dehradun, a hole incurred in car's silencer due to rusting.
Another incidence of carelessness happened in my recent visit(12.01.2011) to the same service centre(Oberai Hyndai) for car servicing. i specially mentioned about the head light problem(one high beam was not working).They replaced one Car Bulb and told me that everything is ok. But when i went to drive the car the same night i found that problem is as it is and there is no respite to my problem even after bulb replacement.i complained about this to Hyndai customer care(by mail and call) and they asked me to bring my car there and said that there might be some wiring problem.
As i was out of town for few days due to some office work i could not get back to them on that day. So i took my car there(Oberai Hyndai) today(01.02.2011). They resolved the headlight problem saying that there was some wiring issues. And when i got my previously replaced headlight bulb that was too found work. It means a that so called skilled mechanics of an authorized service center of a prestigious car company address to problems without looking at the actual problem.What a shame. As if it was enough, when i told the concerned person at the desk regarding this, he suddenly raised his voice and said to me rudely we will giver your money back and you don't show us your face again and don't bring your car back to our center. Is this how you talk to customers.
When i asked about the silencer problem they started saying that your car is old. they gave me a handwritten paper stating that as my car service record where it was mentioned that the odometer is manipulated and car has driven for more than lacs of Km and thats why silencer got damaged. even their record said that this car has an accidental case in 2009.i am having this car since September 2008. no accident, no odometer manipulation has ever happened. i have all the bills of car servicing which can prove their claim as wrong.
I am highly dissatisfied by the way my problems have been redressed and also by the way i have been treated. Their behavior and modus operandi has certainly put a big question mark on the after sales services and customer satisfaction offered by Hyundai motors. Kindly look into this matter and solve the problem as soon as possible.
Regards,
Rocky Kumar
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