| Address: | Ernakulam, Kerala |
Dear Sir,
I recently purchased your Verna 1.6 SxCRDI saloon car.(2011 model chassis no. MALCU41ULBMO21339) on[protected]. I used the car about 2083 Kms.
While driving to Alwaye on 9-9-2011 early morning at 05:15 am to pick my daughter in law from railway station the car ran through a gutter on the road which resulted in hitting the under carriage of the car. After a short time, low engine oil alarm came and I stopped the car immediately on the side. Since it was dark I waited for somebody to pass through and one man helped me to check the car with his motor cycle head light. There was no oil in the engine tank when checked with dip stick. I left the car there and proceed to railway station on the motor cycle. While coming back from railway station in a taxi I purchased 2 liters of engine oil to top up the engine. But it was observed that the engine oil was getting drained due to the big crack on the engine oil sump. I left the car there and informed your road side assistance team and they towed the car to your popular service station at Muvattupuzha, Ernakulam (dist) ,Kerala. On checking they informed me that engine bearings, shaft etc. having scratch on them and informed me to replace so many parts which cost about 1.25 lakhs to continue the warranty. My insurance company refuses to pay the repair costs.
I was working at Saudi Arabia and was driving various types of vehicles during last 30 years including Toyota Camry, Datsun 200 B and Maruthi 800B in India. I acted the same way as a normal driver do when engine oil alarm came. Your car seems very delicate which cannot withstand such a small accident. I observed in my earlier cars there is plate to protect the engine from such mishaps. I have to Pay 1.25 lakhs for repair immediately after purchasing a new car which is ridiculous. One of my close friends was consider purchasing same car, but he is reconsidering after seeing what happened to my car and response from insurance agent. I preferred an international brand which will have a international quality. Since you are reputed company I hope you will help me to solve this problem
Thanking you,
Govinda Kurup
[protected]@hotmail.com
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