[Resolved]  Hyundai / Verna Car CRDI — care lessness of service centre

To ,
The head (Customer care services, Hyundai, india)

Respected sir,
My name is Er.Ravindra Nath Tiwari, I owned VERNA car TOP model, jan/08, vehicle no. HR07M9000

I felt allot of problems when ever i went to different service centres due which i do not feel secure while sending car to any service centre, even i am thinking to sale the car . I would like to travel
In bus rather than buying a car by spending hard money and inviting tensions for in life.

Problem 1:

DATE: 08/04/09
Done A.C. service in khanna Hyundai, Yamuna nagar , Haryana.
Charges: Rs. 2500/- paid by receipt No. WS 4829, bill no. 1073.: invoice:b[protected]

DATE: 09/04/09, time : 8:30 am
Engine heat up , car stops
Car came to khanna Hyundai ,
Problem diagnosis by Er. : car heat up due wrong connection of fan and that do not worked when required .

When i asked RAJAN ROHELA([protected]) to make the car ok , he said u will get warranty but it will take 10 days to complete, i said plz do it littile early he ask me to talk to manager, he said ”saaman
Gurgaon se aayega to car sahi hogi, 10 din lagegen”.
..........

They made the car ok but not up to the mark and not in given time, bill paid against warranty:invoice:B[protected],DATE: 25/04/09
1. It has starting problem , it takes more than required time to start, this problem has not solved yet.
2. They broke wooden desk while working for A.C. that cost is Rs.3300/- and they said,”pahle se toota tha”.

When said them to solve the problem they said,”tumhen jo karna ho karlo, hame jo karna tha hamne kar diya”

“iske baad maine kasumer forum mai case karne ke liye vakil ke paas gaya, unhone aap ke paas mail karne ki salah di”.

I hope u will understand the pain of common customers who are facing problems due to untrained mechanic and unscheduled working, of the service centres. It is my heart speaking the pain.
I hope u will certainly solve the problem. thank you.

From:
Er.R.N.Tiwari(B.Tech. IIT-DELHI)
[protected], [protected]