[Resolved]  Hyundai — wrong diagnosis & miscommunication

Address:

Kottayam, Kerala

I had been a proud owner of Hyundai Santro since March 2008. I had serviced my car at your Kodimatha service station on 03/06/2013. From that day itself my car started showing some trouble.

Service centre people said that there was some issue in the engine and the power steering. The full maintenance cost according to them was around 57k (40k for engine & 17k for power steering). They told me that actually this is just an approximate cost and they would know the exact cost only after they start the work and same may go up by 80k(ie also approx.)

As a salaried class man , i had decided to sell my farourite car just because of this huge amount. (i am still desperate for that)

But the funniest thing is that when I went to your another service centre, the engineer had checked my car and told me that there is no fault in the engine and some timing issue, it would cost around 20 to 25k.

I would like to ask you that why such big discrepancy between your own two service centres????

If your service centre people are trying to squeeze money from us, what should we, a loyal customer of you do.

One more thing I would like to bring to your notice that these people (only from Popular hyundai) are now doing ENGINE ROOM POLISING, earlier it was not there (cost of the same is 1400) and many of the mechanics are saying that it not advisable for the engine and the polish doesn’t resist heat and it comes off. As you may be knowing that lots of part of the engine have to be changed over a period, it is a waste of money. If it is not necessary, why these people are compelling to do the same (that is also from one of your centre).

CAN YOU PLEASE ARRANGE AN ENQUIRY ON THIS PLEASE?

If you value your customer, I want my car back in a perfect condition without any cost as I haven't serviced my car at any other service centre since 2008 and your people couldn't even recognize the problem.

I am eagerly waiting for your detailed reply.

Regards,
Vinod.
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