ICICI Bank Complaints & Reviews

Dear Sir / Madam,
I Ms. Sanjala Suryawanshi presently residing with my mother and daughter at Yashashree Bldg. A-11, Flat No. 202 Behind Gokuldham Temple Dindoshi Goregaon (East) Mumbai – 4000063, I am working as a Head of Operations with Shakuntalam Telefilms Pvt Ltd from 2007.
Sir I have been constantly getting threats and abuses from the recovery agent Mr. Aditya who is working for Siddhi Business solutions, Shivshakti Industrial Estate Andheri Kurla Rd. Unit No. 8 Andheri East Ground Floor
I have been constantly getting threats and abuses from the recovery agent Mr. Aditya who is working for Siddhi Business solutions, Shivshakti Industrial Estate Andheri Kurla Rd. Unit No. 8 Andheri East Ground Floor.

I was holding an ICICI account from 1998 I have been always using Debit card but in 2005 when I was shopping in Hub Mall Goregaon east I was forced to take a Women’s Special Credit Card. Card No. is [protected] issued on 20th June 2005. Closing was A lady who was giving me this card told me that as this is a special card there won’t be interest charged on the same & ask me to keep an auto debit facility of Rs. 2000 every month which will be debited from account. I believed her & took the card after that they kept auto debiting Rs. 2000 every month from my account in spite of that they kept sending me statements with Interests. And in 2007 they auto debited Rs. 9000 from my account without any intimation. I was very upset and tried to talk to them I had gone to their office at J. B. Nagar but they did not respond properly I was asked to wait for hours. Since I am working it was not possible for me to do a daily follow up by going there so I decided to close my account with ICICI and opened a new account with HDFC.
This all started in first week of July 2009 when Mr. Surendra Shukla another sub agent was sent by Mr. Aditya to my residence. My mother was alone with my daughter. My mother is 74yr. old & suffering from Low blood pressure and also has other health problems due to her age so she is unwell so she requested mr. shukla to come back once my daughter Ms. Sanjala is home in the evening hearing that Mr. Shukla called MR. Aditya and made him speak to my Mom. Mr. Aditya was very rude to my mom and started abusing my mother by pretending that your daughter is fraud & we will take very strict action & put her behind the bars so my Mother was panic. She tried calling me but due to network problem she was not able to get through. So called my family friend Mr. Nitin Bandekar a Cinematographer & requested him to call me. He called me & told me about what was happening at home. I called my mother immediately and told her to cool down I spoke to Mr. Surendra. & requested him to come back once I am home.
The very next day I received a call from Mr. Aditya who began the conversation very rudely with me where I was trying to be polite but his language was very humiliating & abusive he was demanding either I should pay the entire amount or come down for the settlement for which I told him that I will come after a week & he agreed but I was not comfortable to go & meet him because of his abusive behavior so he started calling me again which went on for a week.He went on calling me franticly from different different land line and cell numbers those numbers are[protected],[protected], [protected], [protected]. I told my family friend Mr. Shailesh to look in to it & through Shailesh’s source I got to speak to Mr. Satish Iyyer, Manager from ICICI whom I narrated the entire incident and then he promised me that he will stop this activity, but I should come down to their office with my convenient time and settle this issueI agreed for the same. These days I have been really tied up with my work so was not able to go but told him to wait for 2 more days & once I get free I will surely come to discuss. Mr. Satish agreed but again since yesterday Morning i.e.29th July 2009 Mr. Aditya started calling and threatening me. Mr. Shukla was again sent to my place.

They have made my life full of stress i am suffering from low blood pressure.My health has affected badly i am not able to digest food, have complaints related to head ache & stomach ache. Since i am the only earning member of my family & have a responsibility of my 2yr. old daughter & 75yr old mother My mother is going through health problems because of this tension. Who will be responsible if any thing happens to me or my mother and my daughter? My life is at stake and i have lodge a complaint against ICICI in Dindoshi Police Station.
My prayer to you is that I have full faith in Consumer Court that I will not be disappointed. kindly request you to take strict action against this activity & I need your help.
Hope you will do the needful.

Thanking you.

(Ms. Sanjala Suryawanshi)
Head of Operations
Shakuntalam Telefilms Pvt. Ltd

Dated 25th July’2009

Mr. Avijit Saha
Head-Customer Service
ICICI Bank Ltd
New Heaven Enterprise Pvt Ltd
49 H, Parsi Panchayat Road
Andheri, (East), Mumbai - 400069
Email: [protected]@icicibank.com


Dear Mr. Avijit Saha

Ref. 1. ICICI Credit Card No [protected], valid from 07th July’2007
2. ICICI SB A/c No[protected]Gurgaon Branch), effective from October’2006
3.ICICI SB A/c No[protected]Gwahati Branch), effective from Febrary’2008

I am a customer of ICICI Bank since October’2006, since my Salary account was created in the same month at Gurgaon. Based on the relationship, I was issued above subjected Credit Card in the month of July’2007.

I was using the services offered by the SB account and the Credit card since then without any difficulty and complaint. There was not a single instance of late payment against the expenditures made on the Credit card. At that time I was working with Hughes Communication, Gurgaon and the contact details maintained was a) My residential address (rented) in Gurgaon, b) My official Email ID, c) My official cell phone no.

In February 2008, I got a new job and shifted to Guwahati, Assam. Since I was quite comfortable and confident o[censored]sing the ICICI credit card, I preferred using the same credit card In Guwahati also. Before coming to Guwahati, I called up the ICICI Customer care on 07th Feb’2008, and put forward a request for change of my contact detail (New address in Guwahati, and my personal Email ID as I cannot access the official ID of Hughes any more). At that time I could not provide new phone no. I opened a new Salary account in Guwahati as the ICICI Bank representative confirmed me that the account in Gurgaon cannot be transferred, and account no would change in any case. I had to maintain the bank account in Gurgaon as that account was linked to some of the investments I made.

Even though Customer care representative confirmed that contact details change would take place shortly, practically it never happened. Even after that, I managed to make payments on time by calling up customer care every month. Plz note I didn’t receive any statement as my contact details were not updated. I had to spend several thousands of rupees in last one and half year by making STD calls to the customer care no, every time I used to request for change of contact details without any result.

Plz note there was not a single instance of late payment from my side till May or June of 2008, I used to manage that by calling up the customer care to know the amount due.

However in the month of May or June’08, when I called up the customer care no to check the amount due, I was intimated that the credit period has been reduced by few days and hence my pyment is already due and is under late payment condition, I have to bear the late payment charges and interest. I was surprised to see how such a change can be implemented without communicating to the customer, finally the customer have to bear the consequences, as is the case with me. That is the hype o[censored]nprofessional service, failure in quality commitment made by ICICI Bank. At that time my expenditure on the card was approximately 5, 000/-.

Even then I was confident of resolving the issue and continuing my relationship with ICICI Bank. I insisted on an immediate implementation of my change in address, and early settlement of the issue. I requested for waiver of the additional charges and confirm me the exact amount spent on the card, so that I can make the payment. I repeatedly requested for escalation of the matter to concerned official and asked for phone no with whom I can discuss the matter further. However, every time I was conveyed that concerned dept would contact me shortly, but it never happened. Even my contact details were also not corrected.

After almost one month I called up again to check updates on the issue, the customer care representative asked me to make immediate payment, and said collection people were trying to reach me, but could not, as my contact details maintained in their system were not correct. I made a request for change of contact details again to the representative, this time only the phone no was corrected. Probably the ICICI Bank representative was satisfied as the purpose of getting me over phone was resolved, however the importance of correction of address and Email ID, and my request to settle the due amount was not honored.

Thereafter, I received numerous calls, almost every day from the collection deptt, I reiterated the issues faced by me, every time I was committed for a suitable resolution of the problem, but literally it didn’t happen. With time, the collection people became more aggressive and showed obnoxious behaviour in order to convince me to make payment. The late payment charges and interest made the amount much higher that what I spent. I insisted on getting the expenditure details, so that I can pay the amount that I spent and for the charges imposed, the collection people committed to take care of. Finaly my Email ID was corrected but the statement that I received didn’t reflect the details of expenditures. I repeatedly requested for the details, but I haven’t received the same till date. Plz note the address is still not updated in the system.

In the mean time some of the self claimed ICICI bank employee made fool of me by committing that all the interest and additional charges are waived off and would be reflected in next statement, and requested me for a minimum amount payment so that no more late payment charges are levied. But once I made the payment, the person vanished and never picked my phone. Following are some of the nos that used to interact with me on this –

Mr. Harshwardhan – [protected]
Mr M.K Denny – [protected]
Mr. Mukesh – [protected]

Suddenly one fine day, I got a message that my SB account #[protected] was auto debited by approximately 4, 000/- and the account is blocked, upon inquiring about it, the customer care person reluctantly said auto debit has been initated by collection deptt. Plz note even after I made numerous requests for settlement of the dues, I was penalized for no fault of mine.

Even after that, I persisted on resolving the issue, made several calls to the customer care and after much effort, and spending at least 4, 000~5, 000/- on my STD bills in lat 1.5 years, I got following phone nos, but couldn’t contact them -

Mr Arijit Ghosh –[protected]When I called up this no, it was said it is not the right no and the dept
has changed, plz note the correctness of record provided to your customer)
Mr Samrat –[protected]The no keeps ringing, but nobody picks the phone, plz try yourself).

Again last week, I received another message that my SB account #[protected] has been auto debited by almost 14, 000/- rupees. It is not at all acceptable; this SB account is in no way linked to the credit card. It is the complete failure of the Bank process that lead to all these, and finally I have been victimized with these auto debits without any intimation and authorisation. The safety of fund deposited in ICICI bank is a question now. Plz look into the figures below, what I’ve gained and what I spent and who is actually responsible for this.

Amount spent – 5, 000/- (approx)
Amount paid – 1, 500/- (approx), as per request from collection people with a commitment of settlement.
Expense in phone calls made to ICICI Bank – 5, 000/- (approx)
Amount debited from my account – 18, 000/-

Spent 5, 000/-, paid 29, 500/-.


I still believe the issue can be resolved with your due intervention, I hope you’ll understand my position and would take necessary action on this. I request an immediate reversal of the auto debits to my SB accounts and a suitable resolution on the probem.

Thanks,



Samarjit Baruah
[protected]


C.C :

1. Mr.Shiva Kumar Tadikonda, Nodal Officer.
2. Mr. B. Madhivanan, Senior General Manager, Service Quality.
3. Branch Manager, ICICI Bank (Fancy Bazar Branch), Guwahati

Hi,

This is with reference to the Speed post NUMBER, ET[protected]IN.


The movement particulars of ET[protected]IN are as follows:
Date & Time From Office To Office Event Remarks
16 JUL 2009 16:08:00 BPC AMBATTUR Article Booked
16 JUL 2009 16:18:55 BPC AMBATTUR CHENNAI Article Bagged
16 JUL 2009 20:54:55 CHENNAI Bag IS Received
16 JUL 2009 21:03:31 CHENNAI Bag IS Opened
17 JUL 2009 04:29:08 CHENNAI TAMBARAM Article Bagged
17 JUL 2009 08:49:14 TAMBARAM Bag IS Received
17 JUL 2009 08:53:29 TAMBARAM Bag IS Opened
17 JUL 2009 TAMBARAM Article Delivered TO : KIRAN THOMAS


As mentioned above I had not received my card. It was delivered from Bank on 15th July 2009, As per the suggestion I waited till the 12th working day[protected]
I request you give the details.

Thanks!
Kiran Thomas

ir,
my current a/c is with icici bank. a/c no[protected] on the name of my firm SHANTI TRADERS. while apening the account i was told that in this account balance is not to be maintained that it is zero balance maintainance account. but after a month the bank debited 3500rs+tax on the name of mainatinance charge and told that i can carry unlimited transactions for free and can draw unlimited cheques.

but it was seen that on every transaction they are charging me 5rs per 1000rs on the name of transactions form the non-base branch.my account is in johri bazar branch and i live in mansarover so i do transaction from mansarover branch both branches are in jaipur.

so sir i have written them more than ten emails to revert money back to my account but haven't received any response. besides i have not been provided proper facilities...like i have never received any physical statement since i hold this account evenafter asking for it through customer services and i have been to main branch twice and applied for net banking but for that also i have not received anything...once i have applied for net banking on internet also but that was also not done.

so now i request you to see the matter and see if the amount charged can be reverted back to my account.

Thank you

Anshul Agarwal
[protected]

My Name Amit, i am one of your customer who holds Savings account.

My Problem/Complaint is that I am unable to update my account nor able to do any online transactions as whenever i do, i get a error message stating "System under maintenance". After continues complaints to your Customer care, i get no responce regarding this, wven on web i see this message "Welcome to ICICI Bank 3D-Secure Service System Under Maintenance. We are currently upgrading the system to work better for you. We regret the inconvenience ..." the address is : https://www.3dsecure.icicibank.com/

This is really effecting the customers who hold this product and will want to online transactions, atleast if you intimate this and when will it [maintenance] end service available to customers to use, it will really help us.

Thanks,
Amit

Dear sir,
My ATM card is about to broke, so I want new ATM card.
So pl send me the procedure for the same.

Regards,
S. J. Pawar
(cell no.[protected])

I had filed a charge back dispute with Icici bank on 4th of May09 under complaint no.SR[protected]. I was asked fax the same in writing which i did. Again i called up enquire about the status which was on 3jul09 where i was told that theyhad never recvd the fax and was asked to fax the letter again. I was given a confirmation call that they have recvd the fax and a new complaint number was given to me, which is SR[protected]. I was assured that they will do the needful and the case will be closed. on 29th jul09 looking at my statement i have seen that the amount 2896 has been debited to me and they are not ready to purse the case any more. Is this the way ICICI bank makes profit by duping people. Please do not apply for ICICI credit cards. They do not stand by to what they say. Even after you get a confirmation call from them, DO NOT TRUST THEM. I am going to end all relationships with this bank.

Dear Sir/Mam,

Pension Claim, Rajeev Anand, bearing EMP ID 454151, has been submitted to RPFC on 17/04/2009. But Claim amount not yet received, have send you to many mails for the same in diffrent dates. But till date no response received from you end. It's already passed more than 3 Months in your Department. My PF number is: MH/46735/5542
Please process my withdrawal application as soon as possible.
Request you to kindly arrange to credit the Claim Amont in my ICICI Bnak A/C No.[protected]Rajeev Kumar Anand) Lucknow Branch.

Thanks & Regards,
Rajeev Anand
Emp .454151
Mob [protected]

Dear Sir,
Yesterday On 28/07/09, at ICICI bank ATM ceter I withdrawn money. In that money one thound currency note found in cut condition. In my day transaction nobody has taken. So I sent mail to customer.[protected]@icicibank.com. They given reply that, contact to branch office.
This ICICI bank is cetralise bank. If I given mail to customer care then this ICICI BANK will take responsibility to give me a satisfy answer.
As per my last experience in this bank nobody has give responsible answer.

Dear Sir/ Madam,

Greeting!

I would like to inform you that on 7-Jul-2009. I did transaction withdrawal from fedreal bank's ATM located at Sec -12 Noida. i raised request for withdrawal of Rs.9000/- instead of that I got only Rs.8000/-.

as nobody was available at the scene so i called up customer care on 8-Jul-09 and reported the same. They gave me the reference No:[protected] and committed me TAT of 8 days. But even after 8 days neither I got the any money nor any upadet from the bank's end. I did wait for few more days. I again gave the call on 25-Jul-09, they gave the committed the money will be credited in the account by monday EOD.

Request you to kindly lodge a complaint against ICICI bank for the same.


With Regards,
Pramod Kumar Prasad
[protected]
[protected]

Sir, I have availed Home loan facility from ICICI bank and my Home loan account number is LHNMU[protected]. I paid my last instalment of Rs.10937 due on 7 July 2009 and the cheque No 394481 on Allahabad Bank, Kalina Mumbai 98 Branch has also been cleared. the receipt has reflected in the Bank Statement. In fact the last cheque was given by me to ICICI Bank on 7/5/2009 much before the closing date(Receipt No.O-[protected].
Since 10 July till this date (28 July 2009) i have been receiving threatening calls from Mummbai Telephone numbers[protected]; [protected]; [protected] four times at verying times every day. I then went to ICICI Home Loan Section at Nariman Bhavan and met their representative Parwin Banga and lodged complaint. She was of course kind enough to give me documentary evindence that the loan account stands now closed - the final statement etc. But the calls still come to me on my mobile [protected] stating that they speak for ICICI bank and that my payments have been outstanding. I explained to them that the account stands closed and that they should now consult the Collection department and confirm. instead they are calling also on my landline no.26474308 and harrassing me and my family members. I do not know what connection they have with ICICI Bank. They claim to be that Bank's franchisee. Why should not the bank and their whosoever the Franchisee are, should settle the matter with themselves and spare law abiding customers.
I am a Professor in the Mumbai University and all these calls has caused me embarrassment. I think the ICICI Bank should be penalized Rs.20000 for causing me mental torture. Why should I suffer because of the Bank internal dealings - between two sections.
These tactics of harrassment should immediately stopped or else I shall have tobe going to the Consumer Court for mental torture. I have had not one default payment during entire tenure of loan and even then these goons are set against me by the Bank. Although a good employee like Parwin Banga did try to help me but of no use.
The Police should investigate the telephone numbers given by me and find out the extortioninst engaged by the Bank, and if they are not engaged by the Bank, they should be put behind the bars for duping the Bank. I think the ICICI Bank in any case either own the responsibility or should take police action against the persons calling from the telephone numbers given.

ICICI Safety Bond 1998 sent for redemption to ICICI Investors Services Ltd on July 6, 2009 . Details are as under:-
Folio Nos: 4513- 207
Cert Nos: 806- 809
Name : Meena Gupta
PNB A/c No:[protected]
PAYMENT NOT RECEIVED

Sir, my atm card is broken and i am in army and posted out from the city where i opened my accout so plz if you tell me how i got my card

Dear Sir
My icici homeloan no.LBBNG[protected] and i have called several times to get my IT Statement for the year[protected] so that i can file my IT Return before end of july.

I have not received till date the statement.

Kindly look into the matter.
I feel shame being ICICI customer for ~10years and sent mails from net banking and the case was closed even wtihout any kind of reply.

then i made calls manytimes.
PLEASESEND ME A COPY TO MY MAIL ID ALSO.
Regards
Jey

Hi,

I booked air tickets [bangalore-delhi return] using my ICICI credit card on yatra. However, only 'outward' ticket was booked. Yatra guys told me that 'inward' ticket was ot booked, hence I will receive a cash back for that amount[which I received later].
I booked a ticket for the 'inward' journey again -- which was charged thrice. I logged a complaint with ICICI Bank. After so many follow ups and faxing documents multiple times and stuff an having blocked my card also -- I finally received a cash back.

Howeve, after 3-4 months, I again got that chargeback as a debit in my credit card statement. I raised an issue again with ICICI Bank which is pending for almost over 2.5 months now. They keepon sending me reminders and statements, when i revert to them saying that my case is pending, they seem to be sleeping with no response at all.

Complaint number logged with ICICI -- 'ICICICARE=[protected]'
Please help.

- Nidhi Chaudhary

i am having the debit card of hdfc bank i visited icici atm new railway road gurgaon for withdrawing about 2500 rs. but atm showed that no funds availabale in atm so i get out of there from and slip received i throw it but when i checked my account i found that 2500 rs. has been debited from my savings account plz. check and can u tell me how i can i get back my money ???????

Dear all
I would like to state that I have a Gold credit card, EMI Card, AMEX Car of ICICI bank in the name of Lokesh Jain. ICICI bank issued these cards to me as per my financial standings. But During last couple of months my busines got ruined due to the recession. And my financial standings came to zero. And i was unable to repay the dues over my credit cards. But after all these happenings i anyway, managed to settle one of my credit account. On 30 May 2009 i had paid Rs.30, 000/- in cash to ICICI bank for setteling my credit account. That time ICICI bank officers send the recovery GUNDAS to my home and those people threatened me to kill me. That time behaviour of ICICI bank officers regarding GUNDAS was ruthless. Mr. Deepak Soni & Alok Pareek recovery managers stated " Paisa to dena padega nahi to gunde se tera or teri family ka jeena haram kar dunga, ye gande log hai paise ke liye admi ko jan se mar dete hai " But as to save me and my family i had to lend money and settled the card account
But again from the month of June for the settlement of my another card account these ICICI bank officers are again harassing me my family. ICICI bank is sending RECOVERY Gundas to my home. On 20th July 2009 they send recovery gundas to my home at daytime. Those Guys warned my 60 years old mother " tere bete ko bole dena paisa de dena nahi utha ke le jaunga or jindgi bhar dhundete rahoge or pata nahi chalega "
I had requested ICICI bank officials that i will lend some money again and i am ready to settle the account. But those people are all time calling me on my phone and talking in dirty abusive language.
Those people had terrified me and and my family to such a extent that my family memebers are not able to do daily jobs. these people will either kill my family or we all have to end our lives by ourself. I would like to state you all that if any harm is caused to me or my family memebers ICICI bank is responsible for that.
I had record of all the previous mails stating the GUNDAGARDI of ICICI Bank and neutral responce of ICICI bank.
I request you all that i am ready to settle my card account in but in a peaceful manner.
Please Please save my family ICICI Bank RECOVERY GUNDAS

Lokesh Jain
B-193A, Kirti Nagar, Tonk Road, Jaipur, Rajasthan.
# [protected]
email ; [protected]@yahoo.com

Sir.

This is S.Gubendiran working in saudi.
I have availed a personal loan no LPCHE[protected] dtd 12/10/07.
I paid 9 months EMI continuosly without any remarks.
Last year i lost my job, so that i could not make payments for 5 months.
Then i got a job in abroad and i made all arrangements for payment.
and i am paying EMI without any remark so far.
But an employee of ICICC name kamaraj (mobile number) [protected]) started to calling my sister mobile.Now she met an accident and taking treatment in pondicherry. She informed him clearly about this incident, but still he is calling to my sister mobile in the mid nights and saying vulcar words.
She is totally upset about this incident and she is crying. She does not know anything about my loan,
Still he is keep on calling daily in the nights and using vulcar worlds.
Please be advice me how to proceed it/
If this continu she may take some decision.
I waiting for your reply.

REgards
S.Gubendiran

I AM USING MY PDC IN ICICI BANK FROM PATHANKOT.THEN ATM MACHIN IS OFF AND I CALL I CALL CUSTMER CARE [protected](MISS SIMMI) 0NLINE BAKING OFFICER AND COMPLANIT FOR THIS AND GIVE ME COMPLANIT NO.MY COMPLANIT NO. NOT WRITTEN AND DON'T GIVEN ME ANY COMPLANT NO. AND 3 TIMES CUT MY PHONE CONTINUSILY.
...PLS HELP ME FOR THIS ISSUE.

Hi,



I am Md Ansarul haque working in a private company as SEO head, organization is IT based.

I have a problem with ICICI bank, I have taken a loan of 50k and regular I paid EMI amount but unfortunately because of my accident, I am not able to pay EMI, but after that I mailed for final amount which I have to pay so bank charges extra amount and told me that you have to pay this (21K) in two stalments for final settlement. After that from Rohni sector ICICI bank I got a call for payment and thaey told me two date you have to pay and I agree to pay person Anurag working in ICICI bank Rohni send his EXE to collect first cheque, and they said sir for second cheque I will infor you when I will collect, but unfortunately Anurag didt contact me for collecting payment than I try to contact him his no is [protected], and this person didt receive my call than I mail to icici bank and they again told me that you have to pay 500 more because you are late, but thing is that because of his negligence why I paid extra amount I already agree to pay the amount and he try to late for extra amount, now i paid the 21k but still I didt get final settlements letter, they mail me to pay extra 500 more. So Now what I do Pl. suggest me that. I always try to sort out but bank delay to increase delay charges.



During this Bank automatically deduct 1mount from my ICICI saving amount, and showed balance is in minus, and today we get a mail from bank to pay more 14k earlier they told me to pay extra 500 and now they told me to pay 14 k. So pl help me how i mange and how i pay that much amount they harassed me and i am mentally harassed now, now what i do pL. Pl. Pl help me i am help less now i didt understand how i handle it, now i am totally depend on you, and i hope you must help me to out. I want to meet you people should i meet you.

Pl. help me out because try my level best to sort out honestly, I paid whatever they said now they ask for more money than he send me a final setelment letter.


Here are we get a Final decision from ICICI Bank



Dear Mr. Haque,

You may pay Rs.21, 000.00 in 2 installments. Kindly issue the PDCs for the same month.

Looking to your cooperation in this regard.

Sincerely,

Syed Ashraf
Account Manager
ICICI Bank Limited

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