ICICI Bank Complaints & Reviews

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi Ashish,

Please get in touch with your employer (Team 4 U) for further assistance.

Regards,
ICICI Bank Customer Service Team.

icicipersonal lpbng[protected] i want closure my personal .Pl.closuing balance. 10/1/2012

Hello Sir,
Myself, Dibyalochan Mishra having two loans from icici bank. One I got in May 2006, the a/c no. is LPCHE[protected], and another one I got in November 2006. In the month March of this year I went to apply for another loan from Purusalwalkam branch. My correspondent was mr. Muthu. He told me there is rule that a customer cannot take three loans at a time. So, you should go for preclose of a loan. Then, he suggested me the loan you started from May 2006 having less instalment (balance 52, 000). We will preclose that loan and you will get 60, 000, per month 4, 050, for three years. I was waiting for that draft. But it came so late and my sister's marraige over. So, I decided I should close that freshly applied loan and reinstate the old one. Then I contact to mr. Muthu and he told me submit a cancellation application and I will close it. But after 2-3 weeks he told you should go to our customer care office at Anna Salai and they will do. I had gone there twice but no result came. The cust. care lady given me a
contact no. of mr. Om Prakash. Then I called him so many times. After one month he is telling that you should pay the first instalment and I will do your work. But sir till now hothing has happened. Till now I have not availed that amount. The draft containing 60, 787 is with me till now. They have returned the cancelled 6 cheque leaves. As a customer of more than 8 years I should not face this problem. I don't want to disturb my reputation with icici bank. Sir please do he needful for me as much as early.
After a long discussion the icici bank is not taking any response to reactivate the old loan. So, I am requesting to icici bank that the instalment for this new loan no. LPCHE[protected] for the month of july of rs. 4050/- should not be deducted from my account. It is clear indication that the bank want to cheat me. Till now I haven't taken this amount how the bank is going to taken the instalment. I need a clear solution for it immediate. Before getting this loan I told clearly to my correspondent that I am not going to take that loan. But he as well as all the sales manager for PL in chennai (om prakash, Paul, Amarjeet singh) are cheated me.
Thanks,
Mishra

To
The Manager
I am writing you this mail due to dissatisfaction of your service. I have applied for a PL 2 months back . When this loan is sanctioned i don't know. Till yet the loan amount(i.e 4.56 lakhs)is not credited to my account or i didn't recieve any kind of cheque/draft from ICICI but the EMI for this loan account is started from 5th May of 2008. Though i didn't recieve any thing from ICICI and my EMI is already started i am no more intrested with this loan so please cancel this loan ASAP. I called the custmer care regarding this cancelation they told me to visit nearest ICICI barnch they will cancel it then i had gone the nearest Bun-Garden Road, pune branch there those people told me to go Bhandarkar road branch again those people told me to go Sivaji nagara branch.There in sivaji nagar branch they are telling they can't do anything just ask the executive through which you have applied the loan. Like this they are playing with me.
Note 1
First of all i didn't recieve the cash when i was needed(Though i have applide it 2 months back).
Secondly pleasse tell me is this my fault to apply PL in ICICI ?.
Thirdly is this your best service to custmer.
Any way though i am no more intrested with this loan please stop and cancel this loan immidiately.
I am already frusted with your services please make it ASAP before my next EMI ie before 5th June 2008. Also i need my agreement and the cheques back that i have submitted for this loan (i.e on date 11/04/1008). This is the notice for you from my site . Please settle this matter ASAP other wise i will keep this matter in front of media and I will take legal actions against ICICI under Human rights.

Hi

I took a personal loan from the bank. The processing fee committed to me was Rs. 1000 by the banks marketing executive. But the actual amount credited to my account was Rs. 3271 less. On contacting the bank, I was told that this was on account of processing fee but I have not got any letter from the bank which gives deatils about the amount deducted. My repeated complaints about this with the manager of the bank fell on deaf ears.

Regards,
Sumit Agarwal

RESPECTED SIR
IAM V., KUMAR AND I HAVE TAKEN A PERSONAL LOAN FOR RUPEES 50000 ON 5TH APIRL 2007 I HAD BEEN PAYING A MONTHLY INSALMENT FOR A CONTINUES PERIOD 21 MONTHS . MY TENOR ENDS ON 05TH MARCH 2009 I HAVE MANAGED TO PAY TIL NW BUY SEEKING HELP FROM OTHERS. WITHOUT ANY CHEQUE BOUNCE. NOW AT PRESENT, I WILL NOT THE ABLE TO PAY THE FURTHER 3 EMI 'S AT PRESENT I DO NOT HAVE JOB ALSO .ALREADY I HAVE PAID THE TAKEN AMMOUNT WITH MAXIMUM INTEREST .HENCE I REQUEST U TO KINDLY CLOSE MY PERSONAL LOAN HERE WITH AND SEND ME A CLOSING LETTER.
LOAN AMMOUNT 50000
LAN NUMBER LICHE [protected]
TENOR MONTH 24
EMI 3336.
START DATE 5TH APIRL 2007
REPAYMENT MODE PDC
EMAIL ID v.[protected]@yahoo.co.in
MY ADDRESS
V.KUMAR, NO 190 PARVATHY NAGAR SELAIYUR
MADAMBAKKAM CHENNAI 600073
THANKING YOU
V.KUMAR

Sir,
I have take a personal loan a/c no;-LPAJM[protected] . I am not defloter in that time .i have a good payeer ever monthy but this month lone amount paid the monthly 3887 date 5/03/2009 receipt no;[protected] cash mode. your banker by misstake this amount enter the anouther a/c no;- LPAJM[protected]
sir i am so unconvinet 15to 20 time call from delhi. sir i am not in ajmer.

Pl.i have request to you this amount celer in a/c & Aoutdebit charge are not paid i have cash mode in yoour bank ever monthy

ARUN CHAURASIA
849/8 BALA JI STREET
MADAR GATE
AJMER;-305001

I am Abhinandan i want a lone for Rs- 100000/-

ICICI Credit cards — Wrong application asking refund of loan Wrong application asking refund of loan

I had received a demand legal notice from ICICI Bank against a credit card which I don't own. The amount they have asked for is Rs. 93,945.9/- against card no. [protected].

The application was dated on 22/08/09, letter no. DLNCC121678. The contact person mentioned in the notice is Gaurav Rajput and his number out in the notice is [protected]...

Plz help and kindly do it at the earliest so that my mental pressures are abit down.....


Contact my husband for any further details regarding it at [protected],T.N. Sarmah.

Personal Loan/Bond amount — Extra money deduction from my account and no reply from months on the email

Hi, I was working for a company and had a bond amount with SBI. I has discontinued the services with the firm and after that bank seized all my accounts with them. They have been deducting amount which they are not returning back after several follow ups.

We are sending emails to following email id
sa.[protected]@sbi.co.in

No one replied to this and no one picks up the call at their center. We are fed up with this service. How do i get my money back and how do i escalate this to next level. Please advice.

Bank details are:
SBI, Old Malakpet, Hyderabad

Please help us resolve this. Thanks.

Dear Concern
I had a personnel Loan running at ICICI Bank (LPCAL[protected]) where I am paying Rs3931 as a monthly installment. Till date all the EMI was paid on time without any delays..
Today I had called the Customer Care to know my outstanding amount, which was informed as Rs 39310 (10 EMI pending). I told them that I want to close the loan account by paying off the entire amount and after calculations they informed I need to pay Rs39210, which is very much, the same amount.
When I enquired what is the benefit I am getting than the CC executive said there is no benefits and even if I close I the loan I will have to pay the same amount.
It is very sad to inform the higher official that customer who does not pay EMI is given the facility of Settlement, which is almost 50% of the outstanding, but customer like us who has been paying EMI on time gets nothing.
Not happy with services given by ICICI Bank and from next time I will have to think twice before dealing with them.

Dear Harjit Singh,

We are sorry to know how you feel about our services. We have also made a note of your loan account number as mentioned here. We'll contact you shortly and will work to address your issues.

Regards,
ICICI Customer Service Team.

Hi,

I have a peronal loan with ICICI Bank. I was not paying loan amount since 11 months due to the job loss. When i lost my job in 2008 also i was paying the amount till the oct 2009. Now the bank people are calling at my home and asking about the loan amount. I informed my parents please ask them to contace me. Previouly they are calling me and taking the amount. Now the bank people are calling at my home they are harrassing my parents.

I called up those guys and i requested them to provide me the settlement.i explained my problems then to they are talking abusing words and they are not listing anything my words. If i am calling also they are not responding anything , they are calling at my home and harrassing my parents. Also they are saying we will file a case against you ( My Dad ). I am not saying that i won't pay the money. I am requesting you to provide me the settlement.

I was already deposit the money into my savings account for the loan sake. Last time the bank people are lien my savings account and debited Rs:42000 in one account and Rs: 29843 in other savings account due to the non payment of credit card with out any intimation. For Credit card also the bank people called me before debiting 5 months back and they ask me to pay the minum amount Rs:2317, and they promised me we will give the settlement for the creditcard. But i tried many times then to they have not replied anything.

I have send a request to CEO and corprate people head of the persons to remove the lein i have loans to pay, they simply replied a mail and saying that other person will contact you, but ther is no use, before they contact me, they already debited in my savings account without my prior acceptance. Even i have not used that much amount also.

Now i want settlement for my loan, they are harrassing my parents. Do i processed filing case against the bank, because bank has cheated me around Rs:70,000/-, I have all the proofs with the written communication with the bank people (higher officials including the mail CEO Chanda Kochari).

Kindly Advice me.

Dear Concern,

I paramjit Singh taken a personal loan from your Bank in the year 2007-08 of Rs. 1,65,000 having a monthly instalment of Rs4976/- .
On 6 sept a ECS of Rs 4976/- has been debited from my HDFC bank Account([protected]),on 7t sept10 it has been returned , i was unable to know the reason .
Then i received a call from you to get the instalment paid , i called your execuive to collect the cheque from me , he collected the same from my address .
Again i saw my bank statement today and found that my ECS also has been debite from my account
MY complaint: 1. If i was having sufficient funds on 6th sept '10 then why ECS has been returned .
2. I[censored]r execuive has collected the cheque then y ECS has been debited .

Do u guys following the correct procedures or just taking the money from client to make ur company's capital.

Need to know the ans on priority otherwise i will escalate the same to ur higher official .

Dear Mr.Paramjit,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "733705" in the subject line.

Regards,
ICICI Bank Customer Service Team.

SIR, I HAVE BEEN GIVEN AN OPPORTUNITY TO TAKE A PERSONEL LOAN FROM ICICI BANK IN SEPT 07 FOR THE PERIOD OF 48 MONTHS WITH THE PRINCIPLE VALUE OF 5,00,000/- THE EMI VALUE WAS 15,082/- HAS BEEN PAID REGULARLY FOR THE PAST 32 MONTHS. DUE TO UNFORESEEN CIRCUMSTANCES, I HAVE UNDERWENT SEVER MI, DUE TO EXCESS OF LDL & VLDL DEPOSITION IN CORONARY ARTERIES. IN THIS CONNECTION, AS PER THE ADVICE OF THE CARDIOLOGIST AND FAMILY PHYSICIAN, I HAVE BEEN TAKING REST AND MEDICATION AND UNABLE TO DO ANY HARD WORK, WHICH USED TO BE MY PROFESSIONAL REQUIREMENT. THIS HAS BEEN CLEARLY EXPLAINED TO THE BANKERS, BUT THEY ARE NOT INTERESTED TO LISTEN ANY OF MY SUFFERINGS AND HARASSING ME THRU PHONE AND IN PERSON ALSO DURING MY LIMITED WORKING HOURS. THEY HAVE TAKEN THE LIBERTY OF COMING TO THE RESIDENTIAL AREA, AND STARTED TALKING TALKING BAD THINGS ABOUT ME, WHICH HAS LEADED ME TO UNDERGO HIGH AMOUNT OF STRESS RELATED DISORDERS. THIS IS MY SITUATION. MAY I REQUEST THE FORUM TO GIVE A SUITABLE ANSWER, SO THAT I CAN PROCEED IN THIS MATTER SMOOTHLY AND TO SETTLE THE ISSUE AT THE EARLIEST....!!!....BALAJEE.

Personal Loan — show 50000/- loan is write up

i have applied the loan proposal from HDFC bank, amount Rs.100000/- when HDFC bank inquire about my loan status from cibill info its shows 50000/- loan is write up. i request you give my details from which baks loan is pending on my name. if it is showing by mistake please drop my name form the same.

Dr. S. Y Patil

Dear Sir....I have received a Personnel Loan, without any request from my side, from ICICI BANK...28.09.2007....to the tune of 4,88,750.00 ( Four Lakh Eighty Eight thousand only)....rather it has been credited to My account directly.....Though I did'nt use the Money for any important purposes....I have been Paying my EMI = 15,082/- every month thru ECS system. I have already Paid app., 5,40,000.00 Now due to sudden Health Failure...which has been certified by 2 major Specialist ( Govt. Doctors), in the respective Speciality....I couldn't do any hard work & Pay the rest of the EMI...as expected by the Bank....Mean time I have been harassed, threatened...and underwent high amount of Stress...which further detoriated my Health condition...Now I am working for daily wages only to take care of my poor Family needs.....and not in a position to repay the balance amount of Loan as expected by the Bank....At this juncture...may I request this forum...to help me out of this situation at the earliest...since the Bankers are communicating me to take both Civil & Criminal actions against me because of the above said issue.....Balajee

INDIA'S BEST FRAUDULENT SCHEMES AVAILABLE WITH ICICI BANK...BEWARE OF THESE CHEATS...WHO DO NOT HAVE ANY RIGHT TO PLAY WITH LIVES OF INDIANS...With Deep Pain from my Heart...Balajee

Dear Balajee,

We regret the problem caused to you. Please assist us with your contact details and we shall get back in touch with you soon to resolve the matter.Kindly refer "1093304" in the subject line.

Regards,
ICICI Bank Customer Service Team.

To...ICICI BANK CUSTOMER SERVICE TEAM...Dear Sirs...My Loan account number(PL) is LPTRI[protected]...I have received a PL from Your Bank in 28.09.2007, thru direct Credit to My S.B. account number :[protected]...to the tune of 4, 88, 750/- ( Four Lakh eighty eight thousand and seven fifty Rupees)...Till date...I am not sure...on what basis this Loan has been given to me( you may refer to your records for details)...because, I have been given to understand that the said PL is sanctioned then, based on my Corporate salary account...which I was operating, during my tenure in Nicholas Piramal Health care as an executive, and I have left the Organization, due to my personnel reasons in Jan 2007 itself and relieved from the services as per company's norms. However, the account was operational, because transactions were being done...as per the prevailing norms of your esteemed bank ( refer my S.B. account statements). Regularly, I have paying the EMI's...thru ECS...for quite some time, but due to some unavoidable circumstances...it was delayed earlier...Still, according to My records...I have paid...5, 12, 788 ( Five lakh twelve thousand seven hundred and eighty eight rupees...and received receipts in different intervals from your banks Executives. Couple of months ago ( Oct 2010)...I have underwent severe health failure due to the excess loss in my personnel and business lives, which is doubly confirmed by 2 Government Doctors( Authorities to give Medical Certificates for the said issues), after taking all investigations. In this connection, I have several communications with your esteemed office in Trichy ( PL RECOVARY DIVISION, LAKSHMI ARCADE, TRICHY) in person and also over phone...and also submitted all the Original records. After explaining my inability, to Pay the PL in time due to my sudden health failure, and I have withdrawn myself from the job's which I was doing, which is also a stress related work, to be carried out always in emergencies ...I have been advice by Physician & Cardiologist, not to undergo such type of stress related work, which will seriously affect my health condition. But, even after explaining all these details with Proof of Medical Certificates...I have been Threatened, Harassed & Humiliated Publically in odd hours, continuously in my residence and also in public places by some immatured executives of the said branch, Trichy ( Names of the People : 1. Mr Siva 2. Mr Paulmani 3. Mr Akbar...and it goes on with 2 more persons, the names I am not sure). After that, I went and met your esteemed banks authority, here at Trichy in the said Branch, who was kind enough to atleast hear my Story and assured me to help. In continuation to this, I have been informed orally, a letter of settlement has been issued from your esteemed bank in the month of Nov 10, as per the procedure, after telephonic communications & confirmations from your authorized personnels, probably from Hyderabad, but I did not receive any copy by mail or thru Post...the reason said was some technical errors...in the said branch, for taking printouts...believing the story, at that time also, I have paid the EMI amount ( Nov 10 - 15, 082) and received receipts, as suggested by both bank authorities and also by my legal advisor. If at all, I have received the letter of settlement, I would have given payments, at least, in that time, by fund generation, by begging any one of my well wishers. Alas..nothing has been happened, once again, the settlement has been cancelled as per your esteemed bank norms. Now, I am working for daily wages only...due to my poor health conditions...I am not in a position to Pay immediately, but I assure your esteemed bank that I do not try to cheat your esteemed bank, by not paying the EMI's in time. May I request your esteemed office, to kindly help me out of this situation...which will definetely help me for my existance in this world...I do not know how to explain further my position...Please help me sir...

I recived personal loan from ICICI BANK loan a/c no. LPCAL[protected]. I deposite full payment acording to bank dues.But still my name show in cibil.Please suggest,I am facing problem for applying a home loan in other banks.My contact number - [protected]

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear Sir/Madam,


I had availed of a Personal loan from ICICI bank in the year 2006 amounting to Rs 2.5 lakhs.My EMI payments were regular till 2007 post which due to certain financial problems

i was unable to continue with the same.



Post discontinuation of the payments there were several negotiations with the bank not resulting in any fruitful results.Very recently the bank has resorted to a method which was beyond my imagination. They with the aid of my service provider BHARTI AIRTEL traced my call records of my cell no. [protected] for the last three months and started calling and harrassing my contacts from number [protected].



I have already forward mail to BHARTI AIRTEL as well as to ICIC BANK but not get any revert yet the concern person is still calling all of my contacts and harrassing them.



I have also logded complain in POLICE STATION about this number.



I would request you to take this matter upon yourself and resolve it as soon as possible or else i will have to escalate it to the RBI GRC and consumer forum.


PERSONAL LOAN A/C. No. LPCAL[protected]
NAME :- Neeraj Kumar Dalmia
Contact No. [protected]
Email ID :- [protected]@yahoo.co.in



Regards,

Neeraj Kumar Dalmia
[protected]

Hello Sirs,

With intense grief of the loss of my husband, I've been given a very difficult time with ICICI recovery agents, My Son also is no longer with me as he has absconded due to altercations. To begin, I would start by saying that we had bought a Commercial Car to fetch us some money by attaching the car to a travel agency, it had been lesser than a year and for some reason due to nonpayment they seized the car and when we stretched for help from ICICI, the Managers were extremely UNCOOPERATIVE and would not allow or provide any options for payment plans and wanted the entire amount to be settled at one shot, which was highly not possible to anyone, Secondly after the death of my Husband in 2011 and no sign of my son. I have hardly any income that I can barely survive on and just sufficient enough to manage my monthly expenses. On several occasions I have communicated to the recovery agents about my issue and I could try paying upto 10,000 INR with great difficulty, but they never ever understand the truth and feel that everything is a lie, I'm standing helpless at this time, even the managers are threatening me of legal notices issued to me and pay up 46,000 in 3 installments or pay over a lakh. Where and what could I do when one of India’s largest bank is not willing to understand my grief in life and finances and cooperate with me. I'm earning only around 3000 INR from tutions being a 53 year old lady and have to manage everything including my medications if needed. You are my last hope to solve this issue, I can’t take anymore problems, i'm tired.
My suggestion : Since they seized the car as it was new less than a year and I’m sure they could recover the debt from the resale of the car they claim that there are not aware of the auto loan etc and giving me reasons stating that this was a personal loan and not an auto loan etc, when frankly I’m not aware of any banking norms or procedures, which makes me not any literate to their terms, when I’m requesting them to cooperate with the funds that I can afford from great difficulty they just turned down all my requests and demand me to settle it.

This email also has not been typed by me I had taken help from a tech person.

Request you to consider my problem and action accordingly.

Lilly Mary,
Cell#: [protected]
Bangalore.

icici is not bank its a goons bank.they are using indians against indian for recovery of amount by any means.only this bank .iski md chanda kochar ne is bank ko gundon ke bank mein badal diya hai.is ke against mein sabse jaada complaints news paper aati rehati hai.aur logo ko bhi aaj se aap is bank mein a/c kholne se rokiye nahi toh dusre logo ko phansa kar unhe bhi tang karenge.
pankaj

Hi,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi,

ICICI bank has given Pre Approved loan of 5lac, due to job loss could not pay them, they have called up my brother and threatened him, and made a settlement, after few months again they have called up and started asking loan amount, we have explained them that we have settled but still they are calling and also they went to my home started misbehaving with my parents.

could help us how we can close this issue.
can i complaint in court?

Regard's
Raja Reddy.

I have taken Personal Loan of Rs. 300000 from ICICI Bank through DSA. At the time of taking loan I have been informed that rate of Interest is 14% and no Pre-payment charges and repayment period will be 4 years but actually rate of Interest is 17% and repayment period of 5 years and pre-payment charges is 5%. DSA has taken black cheque from me on the name of security cheque and deposited in their account of Rs. 7000 illegally which is not refunded yet. When I have been noticed that DSA has cheated me then I have loadged complain against DSA with ICICI Bank but ICICI Bank is saying that now these DSA is not exist with us and act of DSA is not bounding us to reduce rate of interest and period of repayment and waiver of pre payment charges and Rs. 7000 fraudulently taken by DSA.

My urged is I am repaying all EMI regularly and want to pay further but after knowing all these I am helpless. That's why I am writting these complain against ICICI bank for Promises and fraud of DSA.

Best Regards,
Piyush
+[protected]

Dear Sir,

I am get loan form icici bank for 2007 amount is 37000
I am peid 16 emi regular
after that I am unable to paid emi due to job but in 2009 I am paid 20000 for bank recovery agent that my total outstanding is 24650 I am paid 20000of 27-feb-09 and get the silip but after some days I am get the call from bank he says your out standing is 25640. I am told him I am paid 20000 your collection executive but thethey told me your money is not deposit in bank, I am going to bank and meet the collection manager he is tole me we are helpless so please you settled your a/c
I denied to him I am told him if you give me forclose latter I will settled a/c but

We had Personal loan in ICICI Bank 3 years back. During the closure of loan, we have missed paying the last month's EMI and it went unnoticed. Since then, so many changes happened where we had to change the contact number, and incidentally we have sold the house and changed the address too.
On a fine day, after 3 years, we have received the call from ICICI Chennai center saying that one last EMI is pending and interesting thing was they have put on double the amount of interest and they themselves decided and given the end date for payment. When we contacted them, they said, it's a very big bank and forgot to call you within 3 years.
They are giving all false reasons for putting interest on us, and we have even requested them to reduce the amount but they were not agreeing to it. They have even warned to grab the amount from connected savings account without our notice.
This is simply unfair on bank like ICICI and having skilled employees to threatens the customers.
As per our financial condition, we are not in a position to pay the interest amount and we are ready to pay the EMI.

hi,

The advertisements for ICICI personal loan claims disbursement in 72 hrs.
I had applied for a personal loan on 22 May 2014. Today, on 18 June 2014, i am still unaware of the reasons for the delay. Every second day, when i contacted the bank agent he told me a new story. Few key problems that i faced:
- collection of documents in stages.
- 2-3 days time frame for different processes including CIBIL confirmation, checking of documents locally, then regionally etc.
- the processes cannot be combined since it is the company's policy.

If every process is going to take 2-3 days and there are more than 8-10 processes, then why the superficial Ad of 72 hrs. i am not aware if this problem is across the country or only in my concerned region.
Last known, i was told that all the documentation and verification is complete and the loan amount will be in my account by 14 Jun 2014. Since 15th June 2014, i am trying to call the concerned personnel, but my calls have been ignored.

I am surprised at the professional conduct of a national private bank and now i wish i had not started this relation altogether.

thank you
Abhinav Singh

I have applied for Personal Loan in ICICI Bank Ltd. Bikaiji Cama Place, New Delhi Branch on 8th July, 2014. Mr. Rohit Jain, Executive (ICICI Bank) collected all the relevant documents from my office in the evening. On 9th July, 2014, morning all the documents is updated in the system as Mr. Rohi told. When on 10th July, 2014 (Thursday) i have called Mr. Rohit about status of Loan. He told me sir it is under-process, concerned person will definitely call me for verification purpose. When i haven't received any call from ICICI Bank end. Yesterday at 3.30PM i have called the ICICI Bank Customer Care no. to know the status. Customer Care operator told me that my loan application is under-process and all the documents are appropriate. When i have asked her when will Loan get sanctioned. She told me that some one from branch will call me for verification and let me know about the same.

Then I have given a call to Mr. Rohit to know when will i get call from ICICI Bank end for verification. Then he connected my Call to Mr. Ashish Das. Mr. Ashish told me that i have to take the letter from XecuteHR Solution Pvt. Ltd. In the letter my company have to write that we will retain Mr. Rajeev Kumar for at-least for 3 years till loans gets repaid.

I have told him this not possible. No Company can issue the letter that we will retain some one for 3 years. I have also asked him Can your Bank give you guarantee that you will remain in the same Bank for 3 years.

I haven't received appropriate answer from him.

Being one of the valuable client of your. I have opened the Salary account with your Mach, 2012.

I have applied for Personal Loan for the first time. I need your indulgence in my case. If you can't trust your valuable client. Do you think that you retain them?

I have applied for Personal Loan in ICICI Bank Ltd. Bikaiji Cama Place, New Delhi Branch on 8th July, 2014. Mr. Rohit Jain, Executive (ICICI Bank) collected all the relevant documents from my office in the evening. On 9th July, 2014, morning all the documents is updated in the system as Mr. Rohi told. When on 10th July, 2014 (Thursday) i have called Mr. Rohit about status of Loan. He told me sir it is under-process, concerned person will definitely call me for verification purpose. When i haven't received any call from ICICI Bank end. Yesterday at 3.30PM i have called the ICICI Bank Customer Care no. to know the status. Customer Care operator told me that my loan application is under-process and all the documents are appropriate. When i have asked her when will Loan get sanctioned. She told me that some one from branch will call me for verification and let me know about the same.

Then I have given a call to Mr. Rohit to know when will i get call from ICICI Bank end for verification. Then he connected my Call to Mr. Ashish Das. Mr. Ashish told me that i have to take the letter from XecuteHR Solution Pvt. Ltd. In the letter my company have to write that we will retain Mr. Rajeev Kumar for at-least for 3 years till loans gets repaid.

I have told him this not possible. No Company can issue the letter that we will retain some one for 3 years. I have also asked him Can your Bank give you guarantee that you will remain in the same Bank for 3 years.

I haven't received appropriate answer from him.

Being one of the valuable client of your. I have opened the Salary account with your Mach, 2012.

I have applied for Personal Loan for the first time. I need your indulgence in my case. If you can't trust your valuable client. Do you think that you retain them?

ICICI BANK Personal Loan A/C no : LPCTK[protected] & LPCTK[protected] closed on 12/10/2011. At the time of closure. Bank said the dues amount of Rs. 10517.00 & Rs. 8502.00 respectively. They have issued two settlement letter & also said there will no dues on said account.
I have also collected No Dues certificate from Bank & that stated there are no dues left in said account.
In July I have enquired in CIBIL, in my CIBIL report both of the account status showing settled. For that reason my CIBIL score gone down & I'm facing difficulty in getting any loan & credit card.
I went to bank on July 2014 & asked for the details. There I came to know at the time of settlement they have given me the waiver of Rs. 6576 &7847 respectively, which was no where mentioned in the letter.

My complain is how can bank issue a no dues letter & same time issuing a dues letter. In the account statement it is showing account is closed -Regular.
I'm having all letter with me.
please help me to get out from this problem.

I applied for pre-qualified personal loan before three weeks, frustrated with ICICI process, i thought of writing same to ICICI Grievance team. Below is my mail;

I was pre-qualified for 4L personal loan, So I applied for same on 12 Jan and my application no is 63733563.

On 20th Jan, a representative informed me that a old due from regional bank was showing in CIBIL report, as this issue is not new to me same thing happened in past nearly one year back when I applied for personal loan in HDFC, that time I have submitted NOC for old dues and got personal loan approved and also informed my regional bank to make correction in CIBIL.

On 21th Jan, I have submitted NOC and on 26th Jan I was informed that my loan was approved, but during whole process neither clear action or message is convince to me, whole experience was unpleasant. Still now my application in process state and unaware of outcome. Indeed I have started thinking that going with pre-qualified loan with ICICI was my biggest mistake.

kindly request you to do the needful and earliest for processing loan application.

Regards,


********************************************************************************...⇄
After one day customer care replied;

Subject : Re: 0003DaACBPCKB085:level1complaint/Savings Account

Dear Sir,
We understand your concern.
We request you to provide us the below mentioned details to enable us to verify and process your request for the status of your personal loan application.

Date of Application
Executive name (if any)
Your date of birth
Correspondence address / residing city
Contactable number.

We look forward to your co-operation in helping us serve you better.

Sincerely,

****removing name ****

Customer Service Officer
ICICI Bank Limited

On 1/29/2015 6:33 PM, Null Null wrote:

>

> Name: Provided
> Product: Savings Account
> Account No: provided
> Application No:
> E-mail address: nil********[protected]@gmail.com
> Mobile no: provided
> Telephone no: provided
> Service Request(SR) No:
> Details of complaint: I was pre-qualified for 4L personal loan, So I applied for same on 12 Jan and my application no is 63733563.
/* Shorten the mail **/


As it is clear from mail itself all needed information was provided in initial mail except birthdate. Still representative asked for same information and didn't even bother to read the mail and help me.

ICICI is losing its credibility to handle its client, becoming more n more horrible and pathetic service.

Still they are processing my personal loan from last 3 week, I surely made a mistake of going behind pre-qualified loan.

I am not expecting any feedback from ICICI, Sole reason to write this complaint is to educate others to get benefited from it and not doing same mistake what i did

I have applied for personal loan in the first week of March 2015. I have submitted all the required documents from time to time as per demand of your concerned authority. He assured me that my loan will be sanctioned within 25 days. But 4-5 days before he told me that i have to again submit my salary bank statement for last 6 months and salary slip as new financial year started. I have submitted the bank statement and informed him that i will submit the salary slip for the month of March'15, when i get from my employer(within 14th April'15 ). Despite all of these my best efforts from my side i get no response.
So, Sir I have a request to you please don't play with hope of your customer. I have strong belief with your bank. But at last i get only mental dissatisfaction...

With Regards
Amritlal Prajapati

I applied for a personal loan of Rs200000 but unfortunately bank declined my loan and hereby as my right to information, i want to know in which criteria bank has rejected my application,

i have submitted all the documents as required by bank and my application reference no is 64041816.

Plz let me know as soon as possible.

Sir, good evening, i am himanshu bhusan swain from bhubaneswar applied a personal loan of 750000 in your icici bank on the middle of may 2015, the service executive of your bank took all relevant papers in 2 phases without giving the loan reference number as well as any status of the personal loan.after few days your bank executive told to close my two PERSONAL LOANS of small amount of Rs 70000 to get the disbursement of sanctioned 350000 rupees, SO i closed the both loans to get the amount, but now your excutive said your loan is declined/may be late/it depend upon credit manager/i will try etc etc.even called your service executive mr CHANDRAKANTA SWAIN, MOB NO:[protected], BUT STARTED playing and you ask to bank not to me etc etc, sir, i asked him to give me the loan refernce number to know the details of my status which he straight denied and told its upto credit manager/manage retc.
i want to know my satus of loan weather cleared/declined/sanctioned etc, but i am helpless to know it, please help me know the satus of loan.
data== himanshu bhusan swain/bhubaneswar/personal laon applied 750000/email [protected]@yahoo.co.in

Credit Application Status

I have applied for Credit Card. Application no.W[protected] Still no Response

TDS Diducted from the FD Intrest- Saving Bank Ac No- 006101051830

I have submitted Form 15G on 18th April 2013...but TDS is deducted from the interest received on my linked FDs. So again on 4th Nov I visited the home branch and asked to resubmit the Form 15G. But till yet TDS not refund yet...

ICICI Bank Complaint Status Update [ID: 910951]

Dear Sir, We have not received any reply on above reference. Regards, Sanjeev Kumar Singh

blocked from internet banking

i have blocked from internet banking seen a last month 2 or 3 month . plz unblocked me as soon as possible . here are my some personal detail that may help you. my account no[protected]

Two Wheeler Loan — Remove my name in cibil

I have purchase twowhealer loan from ICICI Bank Loan Account No. is LTJAI[protected] amount 67428. i have closed my loan full & final on dated June 24 2010. but my name show in cibil.

Please help me and remove my name in the cibil.

waiting your reply.

Pankaj Sharma
Jaipur
177, Nehru Nagarm Behind P. W. D. Office
Hasanpura - C Jaipur - 302006
Rajasthan
India
[protected]@gmail.com
[protected]@yahoo.co.in

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1877655" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

I think ICICI bank must take up the responsibility to trace the document without delaying any further which may cause lot of loss to the complainee.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We have made a note of your contact details and we'll get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

The TDS has been certificate has been dispatched to you on 09 June, 2011. We tried contacting you but you were not reachable. Please email us your contact details at [protected]@icicibank.com along with your contact details incase you require any further assistance.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — FRAUDULENTLY DEBITING MY SAVING ACCOUNT

FRADULANTLY DEBITING MY SAVING ACCOUNT
Dear Sir

Please note that im a user of your credit card bearing card no 4477********1004.

I have already requested ICICI Bank for settlement of my credit card accordingly one of their executive from ICICI Bank called me and informed me that we have got request for settlement of credit card and your account will be settled once you pay Rs 28644.00 into 10 EMI's of RS 2960.00 Each and once I Pay the Three EMI's they will send me NO Dues letter as per their assurance I had paid Ist EMI of Rs 2960 on June 02nd2009.

Today when I logged in ICICI bank web site I got shocked that my savings account is showing negetive balance of Rs 57, 589.00 when I contacted Customer care I was given to understand that their Credit Card department have you instructed them to block the funds unless & untill customer cleared the Credit card dues. I have not received any intimation about that.

My saving account is maintained with ICICI Bank and once it's blocked all my EMI's will be dishonoured for which ICICI Bank bank is responsible.

I request you to release the blockage of my funds without any further delay.

Kindly revert back to this mail and release the funds today otherwise i will be forced to apply to the consumer court as you have fraudently without intimating customer has blocked the funds and your recovery people have used very rough language also.

As i want my funds back kindly trf it today to avoide any inconvenience.

Regards

Dear Mr. Dasgupta,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Account'. Request you to provide the relevant details of your account, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have made a similar complaint to ICICI Bank today. I noticed two transactions made to Bill Junction which had no merchant name attached. I have blocked my online account and have been promised by the Bank that they will revert in 5 working days. I have had this account for a few years now and it seems that internet banking with ICICI is not safe anymore.



Nikita Aggarwal

I just found out that these were legitimate transatlantic and were not fraudulent.

I though it is only fair to update the forum.


Nikita Aggarwal

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1857717" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Car Overdraft — Icici car od

Hello Sir,

I Mr B S N Murthy taken a Car OD from ICICI Bank in the year of 2006 and I have given a written letter to the bank cancel my OD Account immediately but they have not done. Now they are demanding to pay me of Rs 1,70,000 otherwise we will sieze your vehicle and they are talking very rudely. I have told them my father has sick and i need more time but they are not listening. Try to solve this issue immdiately.

Thanks
Murthy
[protected]

Dear Mr Murthy,

We regret the problem caused to you. We have made a note of your mobile number and shall get in touch with you at the earliest to solve the matter.

Regards,
ICICI Bank Customer Service Team.

Dear Mr.Vishnu Kumar,
I still haven't got any reply from ICICI.I want to know whether ICICI is still hiding from me to increase my interest on this account.
Your staff Mr.Rajesh,ICICI,Pune Branch(Mob.[protected]) was to come to my office to resolve this issue on 16th May 2011 as per our telephonic ciommunication on 13th May 2011.But he did not come.When I called him the same day he said he is in Nasik.He said he will sms me the closure details of this account(no.[protected].But I did not get any such sms till date.I don't know what game ICICI is playing with me.This bank never approached me for any closure details neither ICICI entertaining me though I'm approching it.That means the fault lies with ICICI only.
Because of this bank I'm facing lots of reputation problems & going through a lot of mental trauma.For which I require a apology letter from ICICI bank.
I'm not ready to spoil my reputation because of mistakes done by ICICI.
Hence for your information.
Kindly do the needful asap.

--

Thanks & Regards
Manjusha Madame
Mob.[protected]
[protected]@gmail.com

Dear Mr.Vishnukumar,
You are taking too much time to resolve this issue.I don't how you people run this bank worldwide.I don't care how much time you take but I want my name to be removed from CBIL defaulter list now.This is ruining my reputation.
Kindly do the needful to remove my name from CBIL defaulter list.

--

Thanks & Regards
Manjusha Madame
Mob.[protected]
[protected]@gmail.com

On Wed, May 18, 2011 at 8:01 PM, ICICIBankCare <[protected]@icicibank.com> wrote:

Dear Customer,

We acknowledge receipt of your e-mail of May 18, 2011 addressed to ICICI Bank regarding your Car Overdraft Account[protected].

We regret for the inconvenience caused to you.

Your complaint is being attended to. However, it is taking some more time to
resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to
you with the details by May 28, 2011.

Sincerely,

Vishnu Kumar
Office of Head Service Quality

Dear Mr.Vishnukumar,
Kindly provide me with the following asap-
1) NOC fro ICICI (No overdue certificate)
2) CBIL Update asap
3) Apology Letter for spoiling my reputation
4) My new address update.
I do not want to face any trouble due to the mistakes done by ICICI.
Kindly do the needful asap.
--

Thanks & Regards
Manjusha Madame
Mob.[protected]
email id- [protected]@gmail.com

After knowing my recent salary & income details ICICI is demanding the following amount which I'm not sure whether it correct or not.
Till date there was no outstanding in my account.Now suddenly after knowing everything they want me to pay these rubbish charges.

NAME:MANJUSHA BALASAHEB MADAME,
A/C NO:[protected],
FORECLOSURE AMT:-146066.85,
POS:76759.6027,
INTEREST:-53558.3454,
OTHER CHARGES (LPC):13771.92,
INT PER DAY:79.167,
TYPE OF A/C:CAROD*

Manjusha Madame
[protected]

Hi Manjusha,

We understand that our Customer Care official is already in touch with you. The team is working towards providing the resolution to your concern. We request you to bear with us for some time.

Regards,
ICICI Bank Customer Service Team.

Till date I haven't received any feedback from ICICI on the mail marked below to ICICI care & Mr.Rajesh Vijay.I am sure that ICICI is playing big game with me.Nedd solution asap.
Dear Mr.Rajesh,
1) As per our discussion on 24th May 2011 Kindly update me with the correct overdue amount for settlement.
Safer side send me the transaction details of this account from year 2006 to 2009.

2) I remember I had deposited cash Rs.10000/- on 27th November 2008 in ICICI bank personally in Bhandarkar road branch,Pune.
Unfortunately I do not have the receipt of it as it is a very old document.I'm trying to find it in my old documents.

3) Also arrange to send me the account temination letter which as per yourself has been sent on my Nagpur residential address.

4) Also if I pay the said amount in one, two or three installments then kindly provide me the letter from ICICI bank that my CBIL will be updated the next moment.

5) Also let me know the time period required for getting the NOC & account closure details after settlement of this account.
I want everything in writting.
Kindly do the needful asap as I'm going through a lot of mental trauma.

--

Thanks & Regards
Manjusha Madame
Mob.[protected]

Is this bank a court which is giving only dates rather than solving the issue.
Because of this bank I'm losing my concentration on my job which has lead to the resignation level on pressurization from my employer for non concentration on work.Thanks to ICICI I'll be jobless from next month.
I've already lost my home now the job.What next ICICI want from me.
ICICI bank executive Mr.Rajesh Vijay(Mob.[protected])Pune branch every time says he will come & meet me regarding the issue.But never comes & never call.
On 24th May 2011 when I went to meet him he said he will sort this issuse if I pay him Rs.20000/-cash ^& my name will be removed from CBIL.Or else he will send his 30-40 raudi people to recover the money from my home.This has already intimated to Mr.Vishukumar(ph.no.=[protected] from Hyderabad brach.But still no action taken & only date is given.
If this is the case then consumer forum should look into this matter seriously.This prooves that looking at a single lady ICICI is trying to grab extra money from me.I think this account is very simple.& ICICI is taking too much time in solving this issue.I believe consumer forum will definately find out a solution for me.


Mail sent on 28th May 2011 by ICICI care.[protected]

Dear Customer,

We acknowledge receipt of your e-mail of May 23, 2011 addressed to ICICI Bank regarding your Car Overdraft Account[protected].

Your complaint is being attended to. We assure you that your concern is a top priority for us and we will respond to you with the details by June 3, 2011.

Sincerely,

Vishnu Kumar
Office of Head Service Quality

Mail sent on 19th May 2011 by ICICI care------
On 5/19/11, ICICIBankCare <[protected]@icicibank.com> wrote:
> Dear Customer,
>
> We acknowledge receipt of your e-mail of May 18, 2011 addressed to ICICI
> Bank regarding your Car Overdraft Account[protected].
>
> Your complaint is being attended to. We assure you that your concern is a
> top priority for us and we will respond to you with the details by May 28,
> 2011.
>
> Sincerely,
>
> Vishnu Kumar
> Office of Head Service Quality
>

Manjusha Madame
[protected]
[protected]@gmail.com

I still haven't received any feedback on my complaint.


Manjusha Madame

Dear Ms. Manjusha,

We understand that our official has spoken to you and addressed your concerns.

Regards,
ICICI Bank Customer Service Team.

Hi,

We regret the inconvenience caused. We have made a note of your FDR number. We will contact you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We tried contacting you but you were not contactable. Please email us your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer "1845476" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Credit card fake payment demand

Dear sirs,
I had surrendered my credit card bearing no:[protected] nearly five years back on grounds o[censored]njustified demand by the Bank.There has been no transaction recorded since then and reported the Bank posted my name in the CIBIL on writing off Rs 65000/- without producing any legitimate statement to my address.After a long silence,I had received a credit card statement in the month of July,2010 demanding Rs 29484.71 on account of outstanding dues,though the matter did not indicate any membership number.There is a clear -cut anomaly between the default charge of Rs 65000/- as posted in CIBIL and the demand notice of Rs29484.71 by ICICI Bank,a copy of which may be produced on request.Hence the strange accounting practice adopted by the Bank give rise to confusion and subsequent harassment by the Bank employees.
Request to escalate on the matter as to how ICICI Bank can access CIBIL based on false ,baseless and concocted accounts and ruins the dignity of a person in Society.

Looking forward to your kind assessment and justice,

Regards

A.Bagchi
(M)[protected]

Dear Mr.Bagchi,

We apologize for the inconvenience caused to you.We have made a note of your credit card number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

Hi,

We have made a note of your credit card number and we'll get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.