ICICI Bank Complaints & Reviews

Dated: 20th January 2011
To,
The Manager,
ICICI Lomard G.I.C.,
BaraKhamba Road,
New Delhi

Sub-Un Known Policy issued through (Credit - Card) December 2008.

Dear Sir

1. I have been informed on phone after a long time that an amount is pending towards you.
2. In this matter o[censored]nknown policy automatically issued on Credit - Card without our knowledge. No Papers, No Policy No. and no Correspondence have been issued till date against Policy. In this regard we have discussed through with customer care, letters and on telephones since January 2009 for cancellation o[censored]nknown policy and reverse this amount. This work (cancellation) has not been done till date.
3. In this matter your Hyderabad office given the name of Miss Kavita Mobile No—[protected] to discuss the matter she gave the name of Sanchita Mobile No- [protected] who will solve your problem. She discussed the matter that understood the mater and discussed the matter with department Manager. After discussed she informed on phone that your matter i.e. policy and the amount has been cancelled and reverse the amount by the department officials, made nil.
4. After la long time, again we have received phone intimating for pending amount, I discussed that case has been closed by your department through Miss Sanchita.
5. Now I again discussed with Sanchita who advised that I have already got your matter closed through dept. Manager. Now you contact the dept. why the matter is not closed when it was already closed. The reasons are not clear why the individual is being troubled. I have left the job & it is better to discuss with office.

I request you to close my account and policy which was unknown for me and issue a no-objection certificate about NIL A/C and policy.

Thanking You,
Yours Sincerely,



(Mohit Gupta)
House No: 37,
Pocket: A-2,
Sector: 8,
Rohini, New Delhi-110085
Credit Card No: [protected]

Sir,

I got a message from ICICI on 3rd Sept 10:40AM saying that a transaction of INR 9,128.00 on 03-SEP-11 on my card is made at ICVBP IPRUODAY.

I haven't been involved in any such transaction and not sure about the message.Please rectify the error on your side.
Credit Card no. : [protected]
Card Holder : Siddharth Kumar
Contact No.-[protected]
Thanks,
Siddharth

I am Anjaneya Prasad, I have been using the ICICI card from 2006.
I have other bank cards but there is lot of difference between the charges that they charge on accounts.
I have used the transactions only when there is a credit limit exists on my account, but after generating the statements the credit limit gets reduced and charging the over limit charges. Because interest getting debited from account immediately after statement generation so that limit gets reduced. This is not my transaction and there will be a due date to make total/min amount. I feel this is injustice, when I have given a request to ICICI they are saying that it cannot be waive off as I am aware of those charges. I feel rules should be same to all the banks. RBI should concentrate on this charges.
My card num: [protected]
Charges for July and August 2011
13/07/2011 Overlimit Fee Rs. 500.00(DR)
14/08/2011 Overlimit Fee Rs. 500.00(DR)
Thanks.

This is to bring to your kind notice that my husband Mr. P.P. Mishra([protected]) had taken a loan of Rs 70,000/-.the ICICI bank in the year 2006. The installments were regularly forwarded but on one occassion it was found that the bank had levied some undue charges which was not justified in any way..This was duly communicaated to the bank. The issue was not setteled & we stopped forwarding the paymnets. Around 6 months back we registered for settelement with the bank & the process is yet to be closed. since the last two weeks we have been getting threatening calls from different people from the ICICI bank (private agents).from the no's[protected] &[protected] which is probably based in Rohini. An agent introducing as Neha (doubtful if name is real) calls up frequently using extremely filthy & unprofessional language abuses & threatens with dire consequences on our mobile no's.She has even traced our address, office phone no's calling up & abusing constsntly. She has of late called up my senior & is unnecessarily trying to defame me. It has already been explained to them that we are already in process for settlement but still she continues to misbehave.Another one named herself as Priya & Navin had also called up for the same process. It is amazing that reputed banks are hiring such people & using such means for recovery. We stand helpless only trying to convince them & even complained to the ICICI bank but there has been no action till date. Please help.

I WANT MY BIKE NO MP13 JE 3512 LOAN NOC

have been an ICICI bank customer over five years. Recently they have changed their net banking application where in if there is any change in the way you login (say from another country) they ask for a one time password (OTP) which is supposed to be SMSed to your registered mobile. I tried to login so many times but the SMS never comes. I tried sending SMS to the number given on the screen but it says the validity expired. I called their customer support to get help. They tried giving me the OTP on the phone still it does not allow me to login. The officer said to try after 15 minutes saying may be their system has response problem. I tried many times at different periods of the day, still the same result. I tried customer support again today still I could not login. She said the application is down and they will call me after it starts.

I sent so many complaints by email with copy to Mr. Kamath, they did not even acknowledge my email.

The other banks' software generally asks for additional security question s and if your answer matches, the login is allowed.

Why ICICI chose this complex method, God only knows. When I travel abroad, when my Indian mobile is off, I have no way of logging in.

On 27/12/2010, my cheque No 400713 for Rs 180000 was dishonored and Rs 386 deducted for insufficient funds from my SB acct No[protected]. This is despite the fact the same day FD closure amount of Rs 181387 was credited in my acct. I lodged a service request No SR[protected] on 23/06/2011 as well as spoke to Customer care Mr Raju. No satisfactory reply has been given nor the illegal deduction of Rs 386 credited back despite repeated contact / emails to the bank.

Sir,
This is with regards to my indica car loan which I have taken from your bank on 26.05.2005. but due to
some financial problems I do not pay your monthely EMIs on timely, so in that case you have charged
me some overdue interest.
now I have cleared all monthely intalments & Iwish i[censored] settel this case and give me the noc.
thanking you

RAKESH JALAN
LOAN A/C= LADRU[protected]

Sir,
I am ICICI account holder. I have tried to withdraw Rs.10000/- from Axis Bank ATM, Saurabh Vihar, Jaitpur-Badarpur New Delhi on 15.8.2011 at 5.50pm. But cash has not disbursed by ATM and balance had deducted from my account.I complaint immidietely to ICICI Bank customer care which no is SR[protected] and a written letter also.
Now after 10 days ICICI is saying the withdrawal was made successfully.
So, Please try to resolve my problem, how can I loose my 10000/-.

Thanks & Regards

Dinesh Parit
ICICI A/c[protected]

Amit choudhary from icici recovery agent S.D. Tower 7th Floor, sector – 8, Rohini, Delhi call and threaten n harass. He say they will come to your house and take away all household things and beat people. There number are[protected] and[protected] and[protected]. Police must arrest people like theym. they call and tell lie day n night.

My Home loan application having huge delay with no reason. It's more than 4 months and I did not get the cheque till now. I wrote to the CEO Chanda kochar, but as usual there is no action for that also.


Hi Madam,

I have applied for a home loan in your ICICI bank and it’s pending for a long long time more than 4 months. I have cleared all the verification. Building & builder verification are also done. I have informed that I am going through the period where builder has charged me interest for late payment. my application number is : 61287581 .

Each and every day your ICICI people are giving me commitment that you will get the cheque by tomorrow. But that tomorrow is not coming for last 3 months. After it’s gone for the disbursement it’s more than 1.5 months now. Earlier Your bank asked for builder documents which took 2 weeks to submit. I can understand that. But If I eliminate that 2 weeks also Then it comes 3.5 months which has not been delivered till now. THEY HAVE CROSSED EVERY LIMIT OF DELAYING AND WANT TO MAKE A WORLD RECORD FOR HARRASSING CUSTOMER.

Please let me know, is it your default rule that you cannot deliver a case less than 5 months, if everything is cleared also. If it is the truth, then why your people are giving a commitment for last 3 months that “it will be done this weekend only” or “You will get the check by tomorrow morning”. 1 week back, they had made the cheque ready and sent a scan copy to me somehow. And after that still they are saying it will be taking time to deliver the original.

Now My question is to you that because of your employee’s false commitment, I could not move to any other bank and because of them I am in loss of a huge amount of 1.5 lakhs(Interest from builder) of rupees till date. Why your people miss guided me when they don’t know their system? Now who will be responsible for this loss?

Please take care of this. I know your system is the worst in India. And your employees are very careless or lacs of knowledge, and are ready to finish anyone for their own profit. I have never heard about of such kind of huge delay for disbursing (1.5 month for disbursement only) the amount when everything is very clear and nothing is pending. Please do something, else I will be in nowhere by paying interests.

If you have any sympathy & responsibility towards customer then please do something. Else I can make you sure I will publish this story in all news paper, internet blogs, Facebook etc for this brunch Mumbai and I will be thinking your are also like your other employees.



People involved & responsible :

shivraj.[protected]@icicisecurities.com

dhananjay.[protected]@icicisecurities.com( Shivraj’s Manager)



Thanks & regards

Ajoy Chatterjee

Pankaj somalal soni
ICICI Bank Saving A/C No. [protected].
Dt. 25/08/2011
Subject : Receiving less amount of Rs.200/- from ATM IOCL PUMP, Sector -6 , Gandhinagar (Gujarat)
References : My Application dated 4/8/2011 , dated 9/8/2011 and dated 23/8/2011 to Manager ICICI Bank ltd, Srctor-16, Gandhinagar.
Sir,
It is to inform with respect to above Subject and references that I tried to withdraw Rs.5000/- on dated 4/8/2011 from above mentioned ATM. But I have received only Rs. 4800/- (i.e. Rs.500x9 no. and Rs.100x3 no.) It is for your kind notice that the edge of the last received note of Rs.100 was folded and after that machine was stopped. Hence I have received Rs.200/- less.
I have informed to branch manager on the same day in written and Service Request no.[protected] is received .
It is requested to say that still there is no response in this matter. Kindly expedite this matter by reverse transaction.
Hoping for favorable Response .
Pankaj somalal soni
Mobile no.[protected]
E mail Id : [protected]@yahoo.co.in

On my ICICI bank credit card, there was a payment due of around 7000 Rs and by mistake I did douple paymet for the same. Unfortunately my card got lost after that and got that blocked by calling ICICI customer card. The customer care guy assured me to issue a new card within one week which actually never happened and inturn I could never recover my 7000 Rs excess payment.

I called customer care couple of times after that and sent mails to ICICI support mail ID but never got a reply. I am planning to drop a mail to RBI and go to consumer court as well.
Please guide.

- Saurabh Gupta
[protected]@gmail.com

Dear Sir,

This is in reference to my policy no[protected] which i was continuing with you from last four years and i have just applied for withdrawl of my funds on date-27/072011, but unfortunately after 27 days i have not received my cheque for the above policy payment so i request you to pls look into the matter or else i have to take action against iciciprulife.
I have been regularly make calls and visits to your office at tonk road but they are not giving me any fruitful reply,
Awaiting your reply,

Regards,
lokesh saini,
[protected]

Dear Forum,
Today, I have recieved a call from Mobile no. [protected] uses vulgar words. timing 3.49 pm.23TH August,2011.
This is ICICI Credit Card agency Number which is not relate or concern to me.

Rajnish Kumar Singh
[protected]

Dear Sir,

I have received continuous calls from[protected] &[protected] ateast 1 week.
when i attend the call they say its from ICICI bank customer care and wants to clarify details of mine.
but my bank details are in bangalore branch.
why its given to hyderabad branch to verify.
Please look into this kind of issues...they wanted to verify details they can call from the same branch.

thank you,
Shankar.L

Sir,
My settlement credit card no is [protected] .Settlement amount is Rs.71000 . Bank:SBI, Cheque no:267112, Date:30.07.2011.Above payment collected by K.Ashok kumar & his ID no is 05456.But I am not received NOC.So I kindly request you sir send NOC.
Also check my credit card [protected] was updation pending last two years before country club return payment DD.I have all evidence for the same.

Thank you

Thanks & Regards
Vengudupathy
[protected]

Non Receipt of Payment
Non receipt of maturity payment
Non receipt of maturity payment of ICICI Tax Saving Bond-032000-TSB-Two and ICICI Tax Saving Bond - 102000-TSB - Two of registered Bondholder no.[protected] & 07586-b114 & BOND certificate no.88751 , 88752 & 41656, Distinctive numbers[protected] to 76347.

Sir,
It is brought to your kind notice that i had invested Rs Thirty thousand on above bonds under the above mentioned folio and certificate no. I did not get my redemption value till date. Kindly take the matter on priority and remit me the due payments at the earliest possible to the following address.

First Holder : Vivek Nigam
Second Holder : Prem Kumari

112 / 4
Sugar Mill Colony
Yamuna Nagar
Haryana 135001

Email. [protected]@gmail.com
Mobile no- [protected] / [protected]

I am a ICICI customer since 2007. Since 1 year I could not use my account as I am out of the country. Now when I am trying to access my net banking, it is showing that login is disabled . I have tried to contact to customer care, but as I put my debit card number there, they says its not valid. I am not able to talk to a customer care representative even. How do I enable my net banking? Please help.

My name is Priya Das
My A/c No.is[protected]
My IFSC Code is ICIC0000312

Please send me the details to activate my net banking through my mail.
My mail id is [protected]@yahoo.com

MY ACCOUNT AS WELL AS MANY OTHER ACCOUNT HOLDER ARE FACING THE SAME PROBLEM, NON BASE DEPOSITER IS FACING THE PROBLEM. IN THIS ACTIVITY BRANCH MANAGER AND THE BANK STAFF IS INVOLVED IN IT. WHENEVER ONE ASK THE MANAGER AND STAFF, THEY THREATENED EVERYONE THAT WE WILL ARREST U . WE R HAVING CONTACTS WITH POLICE ICICI BANK LTD, BRANCH - MUDHOL, BRANCH CODE - 1413, KARNATAKA.
AND BRANCH MANAGER AND HIS STAFF IS INVOLVED IN MONEY LAUNDRYING, SO PLEASE HELP US AND CHECK THE ACCOUNTS.