[Resolved] ICICI Bank — ICICI Bank has lost my original RC book of my car and they are denying the fact for more that a year now
I had taken a Car over draft (Car OD) loan from the ICICI bank. The bank had taken my car original Registration certificate (RC Book) for the purpose of endorsement, for which i have an original acknowledgement letter from the ICICI bank; the bank has not returned the RC book. I have paid the entire amount due and asked for the RC book, the ICICI bank has only provided me the NOC certificate and did not give back the original RC book. I immediately sent a letter to the bank asking the bank to return the original RC, for which there has been no response from the bank. I had repeatedly made many calls and even went personally to get back the RC book, but none of them responded positively. The bank has accepted that it has lost the RC book but was not willing to do anything in this matter. Later I filed a complaint in the ICICI customer care, which is a totally a useless department which responded to me only after weeks. The issue was again forwarded to the Chennai branch and i was asked to contact a person called Venkatesh by the customer care department, Mr Venkatesh dragged the issue for almost 6 - 7 months and did not come out with any solution (which was the same case with the ICICI bank representatives who handled the case earlier). There has been no proper response for about a 18 months now. The bank has been literally harassing me in this issue. The ICICI bank has lost a VERY VITAL DOCUMENT that I have given to the bank trusting the bank. The ICICI bank has lost my RC book and has not come out with any solution / compensation in this regard. One of the ICICI representative even claimed that the acknowledgement letter given by the ICICI bank on the original letter head duly signed might be a duplicate, I was surprised and shocked on this statement.
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Aug 13, 2020Complaint marked as Resolved