ICICI Bank Complaints & Reviews

On 5/6/2013 I got a message from Blue Dart that they tried to deliver my ICICI Bank credit card having a shipment no. of [protected], though nobody contacted me.On 8/6/2013 I contacted their customer care from where I got a reply that they tried to deliver and it was from my side no response was received by them ,thus they returned the card to Delhi branch.

Now my simple question is that how they are expecting a response if they don't contact the concerned person at the first place. My humble request to ICICI Bank is please have a look in my case and deliver it with a efficient and reliable courier.

Thankx.

Respected Sir / Madam
I had taken two Wheeler vehicle loan amounting to Rs-25781only from ICICI Bank.. at the time of councelling, the bank personel told me 13% as interest rate...but latter it charged me 20.75% of Interest loan....IS IT JUSTIFIABLE?? DOES FOR A TWO WHEELER Electric BiKE this should be the interest rate ??

I have applied personal loan on 27.05.2013 in ICICI Bank at Thillai Nagar Branch, Tiruchirapalli, Tamil Nadu,

Today one representative from ICICI Bank and told that due to CIBIL problem, your could not processed what is criteria for getting personal loan in line with CIBIL, Kindly clarify

Dear Sir/Madam,

Sub:- I have done the full and final settlement of my personal loan in 08/06/2009 but ICICI bank is saying personal loan is not closed.

I was having personal loan LIBNG[protected] with ICICI bank. Full and final settlement is done on 08/06/2009 .i have the supporting documents to prove the settlement.
But i receiving phone calls saying that personal loan is not closed and outstanding is Rs.27600.
This is really shocking for me.
i never expected this kind of poor service from ICICI bank ltd.
mainly no 1 is there to listen the customers,
i think ICICI don't care about customer satisfaction,
please help me out in this regards
my CIBIL score is in bad shape because of this negligence.

i hope some one will help me.
Regards
Amarnath
mail id - dr.[protected]@gmail.com

To
The Manager ICICI Bank
Credit Card Department
India

Subject: EMI for my credit card is cancelled againist the samsung smart phone offer.

Respected Sir/Madam,

I am Dhiraj Danode holding an account in your reputed bank. My account is with civil lines branch, Nagpur.

I am writing this mail with respect to the SAMSUNG OFFER on ICICI credit card.

I have recently purchased the Samsung Mobile on 25th April 2013 under the offer from Samsung store eternity mall Nagpur.

As per the offer, if I purchase the mobile from ICICI credit card, I will be entitled for below offer
-- 12 months EMI
-- 15% cash back
-- 0% interest.

The time when the card was swiped (Card no: [protected]), I received an success sms and on the receipt it was mentioned that the EMI will be converted into 5 working days.

After few days when I logged into my net banking, in the credit card section I saw the EMI conversion was credited to card on 27- April -2013 and then it is again debited from my card on the same day with the interest been charged for that transaction.

I have contacted the ICICI support team service to help me out.

Below is the information (notified as ##) provided by customer care when I have contacted them.

## The problem is from merchant side. The merchant has not swiped the card with offer.

With this information, I have immediately contacted merchant for the same. The merchant told me that it’s not problem from their end. I again contacted ICICI customer care department to give the solution for this.

Below is the information (notified as ##) provided by customer care when I have contacted them 2nd time.

## The Card is EMI card and the offer is not valid on this card. (NO EMI, NO 15% cash back)

If the card is EMI card why the machine has accepted my card and why the EMI conversion was first processed and then cancelled.

I have escalated my request and contacted the higher authority.

Below is the information(notified as ##) provided by customer care when I have contacted higher authority.

## I have 2 credit cards and how can I get the cash back on both the cards. They told me that I should have contacted customer care before going to purchase the second mobile form my 2nd credit card(Card no: [protected]).

I have two credit cards, I have purchased 2 products, the offer should be valid on separated cards and should get benefits on both cards. Company applies maintenance charges on individual credit cards.

My concern Points:

-- I am maintaining 2 cards, I should be availed with offers on both the cards.

-- I have purchased the mobile keeping in mind that I will be getting the 15% cash back and 12 months EMI. As per your current bank conditions, I will be in loss Rs 3225/- plus no EMI. Which is a big point of concern for me.

-- Why the offer is skipped on the first card and applied on second swiped card.

-- Why the EMI conversion is cancelled without informing me.

I am waiting for your response.

Thanks & Regards
Dhiraj Danode

ICICI Credit card Number [protected]. Against the total outstanding amount of 23445.56, a payment of 23500 was made on 22 February 2013 which reflected in the account. This led to the account closure and I received a no-dues letter from ICICI bank. However, my recent CIBIL scorecard still not updated with the correct information, which still shows the outshanding amount pending and account not closed...

Complaints against a ICICI bank account holder
BANK NAME: ICICI BANK, PALAVANTHANGAL BRANCH
NAME: Wasim Mahmood Khan
ICICI Bank A/C No :[protected]


Sir,
The complaint is raised against this customer because he cheated to deposit money in his account for selling me the mobile through government customs. I have deposited 15000 rs on[protected] at 11.30 AM to his account.. I have the cash deposit challan receipt.i want my money back. i need the details of this Wasim Mahmood Khan. his contact address everything,please help me to get my money back as soon as possible.


Regards
Rakul M
[protected]

I'm planning to close my Rural Housing Loan (L3TVR[protected]) and not able to reach the rural branch to understand the current outstanding principal amount and the closure related process.

I mailed ICICI customer care and didn't get any response from them, need the below details to close my loan.

1. Current Outstanding Principal Amount
2. Charges applicable for loan closure
3. Any other details required for loan closure

Dear Madam/ Sir,

On 01Jun 2013, I have received a phone call from ([protected]), identified as ICICI Bank Mumbai. Lady on other line had confirmed from me that, Do I know Paritosh Parmar? which I confirmed that Yes . (As I have work with him in Jet Airways Indore, in[protected] and he is in a facebook contact.

Lady on line informed me that he has taken some loan from ICICI in 2007 and now is absconding as there is my reference on the loan they are approaching me.

Its was shocking for me as I have never given any reference for Paritosh Parmar and not even I have ever received any such call from ICICI bank in past.

Now this lady is constantly calling, misbehaving with me over the phone. I have informed them that his email address id is there on facebook, which i am willing to share.

She further accusing me and asking me to make the payments. I would like to loge a official compliant against ICICI bank and Paritosh Parmar.

Request your guidance over my email as I am out of India.


Regards

Hi,

My below 2 transactions were failed due to some software issue in iMobile. dated 01/06/2013 each were of Rs 50. Request you to refund the amount.

details of transaction:


BIL/[protected]/OXIGENPMR/[protected] Rs 50
BIL/[protected]/OXIGENPMR/[protected] Rs 50

Thanks & Regards,

Rupesh Gonte

This is Dipak,
I had applied for personal loan on 21st Dec 2011 in ICICI bank. I wanted the load for my friends Sisters operation and I wanted loan before 25th Dec. The executive said that I will b getting the amount by 2th Dec 2011. I had signed the documents for loan but I did not get the loan amount before 25th Dec.
I was waiting for the loan amount till 10th Jan 2012, but unfortunately ICICI did not disperse the loan. On the 10th Jan, I had asked the corresponding ICICI executive to cancel the loan and he agreed.
But on 17 Jan 2012 he called me and told me that your loan amount will be deposited in your account in 2 days. Then I wrote mail to ICICI to tell them not to disperse the loan but they deposited the loan amount on 19th Jan without my consent.
On 19th Jan I had filed complaint with ICICI to cancel the loan, after 16 months of followup they agreed to revert the loan but they are asking for 7000 more money as processing fee.
I want to take this issue to consumer court. I have complaint number, e-mail communication and sms communication.
Could you please help in how should I go about filing the complaint in consumer court ?

I have a salary account with ICICI bank. I had an outstanding due on one of my ICICI credit card. The bank had linked my credit card account with my Salary account without notifying me and placed a Lien on my Salary account.
On 31st May 2013, they have debited my Salary account for an amount of Rs.38000, without my permission.

Is this a legal mode of action?

Thanks,
Johnson.

I went to ICICI bank to avail the locker facility. I was asked to pay 4500/- anually and get an FD od Rs.20000 opened with Bank. I was okay till this point. but after that I was asked to get an investment plan worth Rs. 50000. to get locker immediately otherwise I'll have to come through the queue of 100 people. I was wondering how come these banks don't follow the standard guidelines issued by RBI.

Pankaj Garg
91-[protected]

I recently had my my debit card stolen, and have been facing a nightmare ever since.
Firstly, it was really difficult to even access the customer care on the phone. After you dial the option to report a stolen debit card, the automated system asks you to enter your debit card number (which I had just had stolen, DUH!) / or account number, which I managed to do.
Cancelled my card, and asked them to issue a fresh one, which is when the nightmare began. They sent that card through some random courier company called SIGMA courier. My card never showed up. Called ICICI and got the AWB number and courier number. Courier claimed to have attempted delivery (but there was no note from them, and I have been home ALL day all week), and returned the card to the bank. Called ICICI again, they have no idea what is happening, keep repeating I should check with SIGMA who keeps telling me to check with ICICI.
After a lot of yelling, finally someone at ICICI informs me I can walk into a bank and get an instant debit card!!! I cannot believe they waited 15 days and so many phone calls to impart this basic information. This should be the first thing they tell customers who lose debit cards. Either ways, decided to go to ICICI and shut down my account. Advice to ICICI to keep your customers:
- Improve your customer care,
- dont try to cut cost by using random service providers like SIGMA (a quick scan of this message board will show you that many, many customers are unhappy with them)
- start a call back system, to check if customer complaints have been addressed.

GRIEVANCE

To, DATE:31/05/2013
ICICI BANK,
Mumbai

SUB: Youngster account closure and transfer of amount.
REF: SR NO[protected]&[protected]
A/C NO[protected] &[protected].

Sir,

Refer to my above Youngster accounts Pls note my hearty grievances forcing me to reach at this platform as below –
1. Repeated efforts of at least 3 times since October 2012 to activate Net Banking to my both youngster account failed due to different reasons through your Cunningham Road Bangalore branch. Between this period I never received any Cell Message from Bank.
2. In may, 2013, I received 2 ATM card against my net banking application submitted to Cunningham Road branch & accepted the same.
3. Finally I decided to close the accounts and after 20 days of submission of account closure form during enquiry I was shocked to know that form was submitted on 29/5/13 only with SR No[protected] &[protected].
4. Bank Officers made many false statements like closure takes more time, A/C is closed only ledger entry is due etc but after spending almost full day in branch yesterday in evening I was finally informed that they are in process of making DD inspite of transferring of amount to my other account as advised by my closure statement. Exact reason of this could not be explained to me.
5. I strongly objected the act of making DD and clearly informed to accept transfer of fund to my other account only, but threatening for complain, going to court, ombudsman etc could not help me.
6. Finally I would like to clarify that in no case I will accept DD and adding more ,presently I am not aware with exact situation for my both accounts and not in position to enquire further due to mental harassment and discomfort provided by the bank.
You may be well aware that Youngster Accounts are more concern with parent sentiment rather than funding.
Request you to kindly intervene and get me relief from this frustrating situation.

RGDS.
R.P.TRIPATHI

Sir,
refer to my a/c no[protected] and[protected] i would like to brief that since regular efforts of processing Net banking request at ICICI Bank Cunningham Road , bangalore branch i failed to get it and in may 2013 i received ATM cards against this request at 4th times.Finally i decided to close the account but after 20 days of request processing i was told to get DD against my request to transfer the amount to my other ICICI Bank account.
repeated request and almost my full day involvement at branch was found worthless and finally i informed the bank officials at Cunningham Road branch for not to accept and refuse the DD if delivered to me and told them to transfer the amount to my account as per my request.
An early action is required in the matter to get me relief from this branch
RGDS.
R.P.TRIPATHI

Respected Sir,

I would like to inform to you that 6th April 2013 at 2:00 AM some Hacker was phishing my credit card secure pin and done purchase 367.32 USD. This transaction is not authorized by me. So I called within 24 hour in customer care number[protected] and told him to all story but not response from the bank side.

Kindly resolve my problem as soon as i have lot's of hope from you i am a regular viewer of CNBC pahredar my contact detail as below : email id: nilesh.[protected]@gmail.com mobile no.:[protected]

Regards,
Nilesh Poshiya
[protected]

Hi ,

I have applied for ICICI credit card before 1 month ago.Till I don't received credit card.10 days back one of ICICI representative Sachin Dusane called me to submit my present address proof.He told me that he is handling my case of credit card. I have submitted my document to him and one scan copy of that document also sent to mail id kailasbaban.[protected]@icicibank.com.After 2-3 days I was contacted to ICICI represenatative for credit card dispatch .But he not picking my phone or not given me any repsonse regarding credit card details.When First time I got a call from ICICI Represetative regrading new credit card. that time they told After submitting document, within 10 days you will receive the your credit card.I trusted on their statement and submit my document for new credit card.Almost 1 month completed for process,Till I am not get credit card. ICICIC contact person not receiving the phone .Whom to I contact.This is not professionalism.

I am salary account holder of ICICI bank. If you bank providing this kind of service to customer,then how we can trust on ICICI bank service.Your customer representative lying with customer regarding providing new credit card.Take the document for completing their count target,after that not giving any response to customer. I am not satisfied with ICICI bank service & realtionship maintain by your represenatative with customer.

Please contact me on my mail id : [protected]@gmail.com

Thanks & Regards,
Tushar
Mob.[protected]

Hi,

I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks

Regards,
Rahul Bhardwaj
[protected]

Dear Sir / Madam,
CARD NUMBER : [protected]
NAME OF CARD HOLDER : MANILAL P. SEJPAL
I am a senior citizen and holding this card since 9 – 12 years and I have always paid the regular payment in full and in time. Never has any part payment made by us upto 2007.
The problem started when I had registered utility bill payment with our credit card for my electricity bill and telephone bill.
I received your first statement in the month of 2007 in which your bank has charged me double payment for the electricity bill and telephone bill . The copies of the few credit card statements is attached herewith wherein you can clearly make out that the charges have been added twice in the statements.
Lots of verbak complaints have been made by me to your bank about the same during the year 2007 but no suitable reply has ever come from your side. After 5 – 6 months you have started to send single bills charges for the electricity and telephone bills.
I have paid the amount for which I have used your card and whatever excess amount your bank has charged to me after calculating all interest and late payment charges the same was not paid by me as the charges were wrongfully added. All these charges which have been added up are all the late payments and interest added on the wrongly debited amounts.
Before 1 year back I received a notice from your lawyer Mr. Fernandes and My lawyer gave a suitable reply to the same attaching all copies of required statements but till today no reply has come from your side. This shows a very lax part on the part of your bank in replying back to such valuable and genuine customer.
After the notice, calls started coming from your so called recovery agents regarding the wrongly added charges to be paid up and threatening me and my family members on phone, using foul mouthed words and that too even from a lady who calls herself Noorie from the following numbers – 022 – 28565857 / 28565858 / 28563323 and who also introduces herself as the ICICI bank employee . Moreover I even got a call from Mr. Pavan Kumar from the following number – [protected] who also introduced himself as an ICICI bank employee. This lady called Noorie uses foul mouthed words even going on mothers and fathers never ever accepted from a lady of our esteemed country wherein we hold our ladies of our house or any other lady of our country in high esteem. Moreover introducing herself as an ICICI bank employee she not only is spoiling the name of the bank and I do not get how can your bank employs such people.
Your recovery agents too visited my residence and after going through all the documents they said the bank has really wrongfully charged double payments for the same bill (you too can verify the same from the statements attached) and then they say they will revert back to me but till date they have never replied back but once again the threatening calls start coming from your bank employee Ms. Noorie from the above numbers.
She also calls my neighbours on the following numbers and threatens them too and uses foul mouthed words too :
022 – 25064137 Mr. Kirti Doshi
[protected] Mr. R. J. Fernandes
Sir / Madam please note that if your bank wants to settle the matter amicably and peacefully kindly send your bank officer to my place of residence and not any recovery agents who do not have any knowledge about the same or about the banking system.
Sir /Madam if your bank does not want to settle the matter amicably and peacefully I will file a suit against your bank regareding the same in the court of law.
CC : Ms C. Kochhar (Managing Director and CEO)
Mr. V. Prasad (Joint General Manager & Head Credit Cards)