ICICI Bank Complaints & Reviews

My emi credit card num is [protected].I was issued the credit card in 2008 and I had made a single swipe of 2700 at big bazaar in nov 2009, for which the payment of 3000 rs(2 cheques of 1000 from state bank of Mysore market yard branch on 1st of Jan 2009 and 30th of Jan 2009 and 1 cheque of 1000 rs from subramanya co op bank malleshwaram on 3rd march 2009) was cleared by cheqe.Now my outstanding balance is showing as 8387.When I called up the customer care for the statements right from beginning was given the complaint num as Sr[protected] on 2nd may 2013.On the 6th of may I called up the customer care to check out the status of my complaint was told that they don’t have the statements from the beginning and they are clueless as to how the outstanding is being shown. I was given another complaint num as sr[protected].They have sent the statement from Sep 2011 in which the payment due is 8387 and in all the preceding statements the payment due amount is same till Apr 2013.Now I am requesting for the statements from the beginning for which I was told that they are not able to retrieve it and when I asked how they have arrived at this due amount of 8700.They say, they have no idea and the status is updated in cibil by which my credit rating has come down.
I kindly request you to send me statement from beginning till Nov 2011 and also give me confirmation for the amount swiped and payment made on this card and I request you to send cibil clearance update mail.
Regards
Pradeep
[protected]

Hi,

I was holding an account in ICICI Bank since 2005 Aug, at present I was deputed to work in Singapore. while I was logging in to account it is asking for OTP password which is being sent to my mobile number which is in Hyderabad. When I contacted the customer support for changing the mobile number they are saying to visit the nearest branch to provide the filled in form along with ID proof. How is it possible?? or else I need to send the docs over courier (which will cost me 1500 to 2000 Rs). will they refund me the amount??? How can I change the password. What should I need to do now? they will keep some stupid slogans but dont want to help out the customers. this is ridiculous. At least there should be an option to send the details to email. but even that is not present. I need a solution for this as soon as possible. Otherwise let me know I will close the accounts and will open with some other banks where there is some support. These guys will call privilege banking but what type of help are they providing us????

Regards,
Prashanth
+[protected]

Hi,

I have applied for icici bank CORAL credit card after one of the sales guy from icici credit card division called me and said that icici bank is providing coral credit card without any annual fee. After checking the details and benefit of card I have filled the form of CORAL credit card. Yesterday to my surprise I received all together different credit card named "ICICI Bank HPCL credit card". I have never applied for that card, never filled any form for that card. I am very much surprised that how can they make any card without my consent.

I wanted to escalate this matter in all possible manner. I am requesting other members of this forum to assist me in this matter, as I have never signed the form for this application and none of the bank employee ever had word about hpcl credit card.

If any ICICI official is checking this thread do call me at [protected] so that i can provide more details.

Regards,
Praveen

Hi:
Myself Sasmita swain bearing ICICI A/C No[protected]

Recently I have checked my account statement and found some FamilyQABchgs is deducting from my account since Mar-2011 and the deduction amount is more than Rs 15000/- till now

I am having this account with ICICI since the year 2007. After doing follow up with the bank several times came to know this is due to not maintaing 50000/- in my account.

I got surprise. i have to to maintain 10000/ that i have told by bank person and that i was maintaining.


Looking forward your immediate action on this basis so that i will get my money back.

Regards,

Sasmita Swain
Mobile No-[protected]

Dear sir,
My Self Govind Gour My Credit Card No. [protected] and my service request no is SR[protected] which is not solved by icici customer care executive till today and it was requested on the date of 4/04/2013.
According to the commitment given by their executive which says that If I apply for the coral card my credit limit will be increase to Rs 1 lakh and also he says that I will get a cash back offer on fuel charges.
Now I am using this coral card but as per the commitment given by their executive I haven't get any benefit yet. So I am requesting their 2-3 time that please collect their card back and also collect their useless gift vouchers and refund me my Joining fee amount of Rs.1000 + Rs 123.90 (Service tax) which was taken at the time of issuing coral card. they are not ready to solve this matter.


Kindly look into this matter & waiting for your prompt response.

Regards
Govind Gour
Mob: [protected], [protected]
Email: govind.[protected]@gmail.com

ICICI Bank Credit Card No 5176XXXXXXXXX003

Above mentioned credit was card has expired long time back and was not been used since then. But suddenly I started receiving statement from Dec 2012 where no transaction amount was mentioned but late payment charges & interests are added . From Dec 2012 I am regularly receiving statements from the bank adding on that amount. I immediately contacted Customer Care and they provided me statements from 2005 to 2007 (as per SR[protected] and found that no amount was pending from my side. I understood there has been serious error on bank side and no amount is pending from my side. I repeatedly emailed and contacted customer care and even completed two steps in your bank complaint website but received no reply. Urgent action is requested .

Dear Sir,

I have make an ATM transaction of INR2000 from ICICI bank ATM ID-S1VDB979 on dated 22/04/2013 6:53PM,but got received INR 800(100X8)from ATM machine.I have informed to nearest ICICI bank Rourkela main Branch,Their personal suggest me to wait 24 hr's the money will be credit on the same account[protected],but the disputed amount (INR1200)still not credited on my account till date .I have also submit written compliant at ICICI Rourkela branch on 24/04/2013.On 25th i got received one message(SR[protected],dear customer ,we are unable to reverse the transaction as it has been paid completly) from ICICI.Actually I got only INR 800.My fault is only that I used ICICI ATM.Please help in this regard.I am still waiting for my money.Please find attached written complaints which i have submitted at ICICI branch.

Regards
Manoj Singh
[protected]
[protected]

I got a call for ICICI Coral credit card, they offered me a life-time free credit card so I applied for it.
Before getting the card I got a sms about the credit card bill which was 1123.6 i.e. joining fees.
I was told that there wont be any charges either annual or joining. The salesgirl which called me has also deactivated her mobile number.
I tried to call CC through phone & online complaint form, but didn't get any response.
I suggest never go for ICICI cards.

sir,
I have these Safety Bonds Of No[protected] in the name of SHAKEEL AHMAD
You've sent me the redemption cheque in march 2005
but due to death of my Husband I was not able to redeem the cheque
then I logged an application in ICICI branch Jhansi
But no response till now please solve the issue as soon as possible

I had made a Debit transaction of Rs.1461.08 from my account on 04.04.2013 to Clicksure. The transaction was cancelled within a week and as per clicksure the payment was not received by them since that the transaction was cancelled within a week and the money is still with the bank which they said should be received by me within 7 working days.The money was not credited to my account so after 7 working days Im following with them continuously but they are not responding to my online complaints plus Phone banking customer care executives are giving vague excuses.Kindly help.

Hi,

This is related to fraudulent usage of my credit card 5176 XXXX XXXX 5011. Two transactions
were done on sites sportsdirect.com and entropay
1.EUR 248.41 at ENTROPAY (April 28, 2013; 12:19:27 hrs.)
2.GBP 214.79 at WWW.SPORTSDIRECT.COM (April 28, 2013; 12:47:16 hrs.).

The bank representative refused to take my complaint saying that I had authorized these
transactions using 3D secure pin.
I did mention that it is impossible as that information is not available to anyone.

As the banking representative has refused to take my complaint, I have submitted an online
complaint - SR[protected]

I see there are many similar complaints related to the above sites and I see a total lack of concern
from the bank side to validate as these sites have already generated so many complaints.

I am proceeding to raise a complaint with the cybercell and bank ombudsman as ICICI refused
to register my complaint.

Sreekumar.
[protected]@yahoo.com

Hello,

I currently hold 6 units of the above mentioned tax savings bond which is valued at Rs 30,000/- . Till last month when I checked my Demat account, I could see the units and the corresponding value of Rs 30,000/- under 'Market Value INR' column.

However since yesterday (28th April 2013), I am only able to see the number o[censored]nits against this bond but what I see under the 'Market Value INR' column is NaN.

I have reached out to the customer care number, but they are unable to provide any resolution for the same as to why I am unable to see the value. They have requested my to get in touch with 3i Infotech on this issue but apparently I am unable to get through as the number given keeps ringing.

I am deeply concerned on this matter due to the nature of the value which is a large amount. I would like to understand whether my fund in these bonds are safe and that I will be able to redeem them in due course of time.

I would appreciate a prompt resolution for the same.


My Demat account number is IN[protected]

thanks,
Ashwin Mohan

PCDA Allahabad had sent two PPOs to ICICI Bank Ltd Central pension processing cell at Chandivilli Mumbai-12. It was informed to me by bank only. Two letter through ICICI Bank Tarn Taran (Punjab) -143401 has been sent Chadivilli Br ad advised by them to transfer my PPOs to SBI Bank Tarn taran(Punjab) acct No [protected] where I had since long got my pension acct transferred from ICICI Bank old ICICI Bnk Acct No was[protected] with nariman br of ICICI Bank . No action has been taken since last three months. Request advise bankers to take action.

I have made a payment on 25/04/13 for recharging my mobile. But till date it is not credited. Kindly check and inform me immediately. my email id: [protected]@yahoo.com. Mo.[protected]

The details of my payment is as follows:

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051

Payment Id [protected]
Mo No.[protected]

Amount (Rs) INR 200.00
Date of Payment 25/04/2013
Debit Account :[protected]
Payment Status:- Success
Payment Remarks:- 0309

Hi All ,

I am having my salary account in ICICI bank . But few days back 56 Rs/-(28.09 Rs * 2) were deducted from my salary account and when i looked into my mini statement it was described under "ATM DEC CHG". And when I tried to explore it over Internet, I found these charges are applied for when ATM of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.Although i was having enough balance at that time.
Moreever , it is also legal as per RBI rule.
Transaction details : 1)ATMDEC CHG/02-03-13/2811/25ST3
2) ATMDEC CHG/06-03-13/2811/25ST3
I want a proper justification

Thanks ,
Ankur Kumar
[protected]

Iam holding ICICI savings account from 6+ years. Recently i moved to UK London due to sudden work.
I have been in touch with ICICI customer care executives and requesting to help me with the procedure o[censored]pdating my UK number.
To my dismay, every customer care executive gave a different procedure and everyone told that their procedure is correct and not to follow anything else. Iam literally frustated for no accurate information or help from ICICI customer care executive.

This is to bring to your notice that some Mr. Sanjay claiming to be from ICICI Bank Recovery department has been calling all my family members constantly from the past one week and has been harrassing each and every one o[censored]s for something which does not concern me or my family members at all. He has called up each one o[censored]s almost 20-25 times a day which has been very annoying and disturbing.

He has been calling us to get the number of someone else who has taken loan. I am in no way bound to give anyone's number to any unknown person. Above all, neither me or none of my family members owe any money to ICICI Bank. Then why are we being harassed. He is constantly calling my wife, my parents my brother and me and has been asking me for someone else's number. If I am liable to the bank then I agree to getting such calls. But getting calls for something which I am not concerned with at all is something that has been bothering me most. They have used utter abusive language when talking to my wife by calling her on her office landline number. This is heights o[censored]tter embarassment and harassment and this is not going to be tolerated anymore. He has also called up my 65 year old father and my younger brother and has abused them badly. They have been constantly calling up the wrong people and harrassing them for no reason. I am talking of abusive language being used on ladies and senior citizens (which is very wrong). Because of these calls we have been mentally disturbed at our workplace and have not been able to speak on phone because they call so much that the numbers are always engaged. We are forced to switch off our personal numbers and disconnect our official phone numbers because of these instances and we have been refrained from making or receiving important calls on our own personal and official numbers.

The number that Sanjay has been calling up from is +[protected]from an INDICOM mumbai number).

There is no reason why I should give anyones personal number to someone who claims to be from ICICI Bank. He does not even authenticate his originality. I have already seen lot of complaints in this same forum against the same Sanjay and the number from which he has called others is also the same. This gives me full belief that I am not the only one suffering.

What is ICICI bank upto? This is, in literal terms, character assassination and if this does not stop I will have to take legal action against you people.

Kindly take this complaint into consideration and please make sure that none of my family members are harassed in future.

I have kept healthy relations with all the banks I am involved with and I do not have or neither do I want to keep any relations with your ICICI Bank anymore after this incident.

Please look into this at the earliest and respond.

If you need any information, please contact me on my email id:- [protected]@gmail.com.

Regards,
Praveen.

Dear Sir/Madam
I anuj mohan vashishta close my icici credit on 14/02/2011 card no is [protected] and clear all dues with documents . After that approx 2years later i got a tele phone call on 24/04/2013 acaller name is dilip (anand) he is literly abusing me and misbehaviour is very cheap he make me two or three calls from ([protected]) also make calls my friends nos and my lanline nos i speak politely and ever ask provide me detail but he is not listen me and next day on 25/04/2013 that person call me again in previous tone he harrshing me due that im in meantly preesure pls help in that matter and suggest me what i can do for that .I HOPE your right person who he helpme

Thanks & Regards
Anuj mohan vashishta3
[protected]
R/O 24 - D Ayodhya enclave
plot no 30/2 sec 13 Rohini
Delhi

I got a call from a lady who claims to be from ICICI Bank Credit Card team somedays back, informing me that I need to pay some Rs. 13000 due for a credit card (she claims) I used back in 2003). Though I asked her to mail me details of the card - last transactions, card number, etc., she says she cant send me these details as a mail but can only provide me card number over phone. After requesting her to connect me to her Manager, the said due payment came down to Rs. 3000.

I went to the local ICICI bank to investigate on the card and gather some details. But my wait for almost 30 minutes turned futile as the system couldnt retrieve the card details.

Since then the ICICI lady has turned out to be a pain for me. She calls me everyday atleast 6 times, though I have assured her that I shall again check back with the local branch.

There is no consideration to wasting customers time. She expects me to go immediately and just pay without checking anything. Today the lady called me 10 times (I didn’t bother to take the call as I was in a meeting and had my own targets to meet).

What action can I take against the bank which remembered my dues after almost 10 years and has been harassing me for almost 2 weeks now.

Please do advice.

I have received my Icici bank credit card Last month. The sales person told the waiver of entry fee after 5000rs of transaction. After spending 10000Rs in the first month when I contacted customer care, they told the waiver is not possible as I am not eligible (only few company people are eligible).

What a scam company. To contact customer care you have to wait 30+ minutes in queue. Very bad experience

-Avijit