ICICI Bank Complaints & Reviews

Dear Tejesh,

We have made a note of your contact number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear Pramod,

We have made a note of your Account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear Ajai,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4076522' in the subject line.

Regards,
ICICI Bank Customer Service Team

FEE-LATE PAYMENT — lATE FEE PAYMENT

Rs.600/- is charged by you as late fee payment.Whereas your executive have said they have recived the cheque on 5/12/08.Where as the cheque was sent to collection on 10/12/08.In your statement it is not mentioned that the cheque payment is to be made three daysbefore the duedate.On the front page of the statment it is very clearly mentioned on or before due date.Yourgoodself can please check my account that i am prominent paymaster on time and such things create doubts in the mind of the consumer regarding business.I hope you will look into matter. with regards.NAVEEN

ICICIBANK — Late payment

I have made a cheque payment on 19 of march.but my due date was on 21 of march of same bank,but they have charged me late payment charges

Dear Mr. Narayan,

We're the customer service team at ICICI Bank.

Please write to us with your specific issue and your contact details at [protected]@icicibank.com (Subject line: UID 341449). We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Dear Mr.Vijay,

We regret the inconvenience caused. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — EXTRA CHARGES

MY CREDIT CARD NO-[protected] IN THE NAME OF ASHOK KUMAR THEY ARE CHARGING RS5000 EXTRA

Dear Mr.Ashok,

We apologize for the inconvenience caused to you.We have made a note of your credit card number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

ICICI Credit Card — CHARGING EXTRA

MY CREDIT CARD NO [protected] IN THE NAME OF ASHOK KUMAR THEY ARE CHARGING RS 5000/ EXTRA WITHOUT ANY REASON PLEASE SOLVE THIS MATTER

Dear Mr.Lokesh,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4071178' in the subject line.

Regards,
ICICI Bank Customer Service Team

Yes i have the worst experience with ICICI Bank cards his/her call center executive misguide and make extra charge every time without any reson, india most corrupted, wrost and useless icici bank, you had never seen before.

Hope RBI made some changes and distroy this financil organisation soon...

agian same problem i was transferrig 129380...

to check at first i transferred Rs 8 and it got transferred,

first cust care exe says server prob. 2nd said wrong info may be,
but how at first Rs. 8 transferred

Dear Mr.Sannat,

We are really sorry to receive this feedback from you. We have made a note of your contact details and our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

SBI ATM — Transaction denied cash debited from AC

Dear Sir,

I have a SBI ac no - [protected]

On 5th June, 2009 a sum of Amount 5000 Rs. has been debited from my ac but I have collected nothing except the slip of transaction denied.the transaction has been done from the Punjab National Bank ATM Booth.

kindly provide necessary assistant to me.your kind attention shall be highly appreciated.

Thanks & Regards,

Manu Singhal
AC no. -[protected]
Transaction done from Punjab National Bank ATM Booth.

Transaction denied cash debited from AC
Dear Sir,

I have a SBI ac no - [protected]
On 14may, 2009 a sum of Amount 1000 Rs. has been debited from my ac but I have collected nothing except the slip of transaction denied.the transaction has been done from the icici Bank ATM Booth.

kindly provide necessary assistant to me.your kind attention shall be highly appreciated.

Thanks & Regards,

satyendra pd sharma
AC no. -[protected]

DEAR SIR/MADAM

hope this mail finds u in good spirits.

I had visited icici atm at cityplus multiplex surat .I had used SBI DEBIT CARD to withdraw rs 5000/-there was transcation denial but rs 5000/- got debited thru my account.

sbi savings a/c Account Number[protected]

below is the transcation code...

01-Jul[protected]Jul-2009) ATM WDL
[protected] 4886 S1AN0899 5, 000.00

pl. help me to credit the above money back in my a/c

regards
anand k h

same thing happened with as well on 1st july

my acc. no[protected]

[protected] 1506 S1AN0441 200/-
wat should i do know..

i have sbi atm.and i withdrawl 6500.00RS from HDFC bank atm machine on 1 aug.2009 but in transaction slip its showing two times 6500.00RS DEBITED.

PLS HELP ME TO CORRECT THIS TRANSACTION.
A/C NO. [protected]

ICICI — money transaction

Hi sir,
Recently i've send money to my friend through money transfer. after i sent i found that i gave an wrong account number instead of my friend's. but the money is get credited in someone account. is it possibleto get my money?

please tell me

Dear Mr. Ashwini,

We're sorry to hear about your experience.
Please write to us with your contact details at [protected]@icicibank.com (Subject line: UID 158237). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Dear Sir/Madam,

We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team.

Credit Card — credit card no doest exist

when ever i called the customer care , repeatedly iam getting msg that my card no is not available/doest exist..

ICICI Bank Credit Card — charged for card which does not exist

My son Samsher Pawar who had an account with Icici bank was cheated twice by the bank. The first time a year ago when the bank deducted Rs.18, 000/- from his account towards the credit card who was already paid. About a month ago they deducted an amount of Rs.49, 000/- from my son's account towards credit card which he never had. The staff of the bank do not seem to be paying an heed to this issue. Every time we call them, they say we will get back to you tomorrow and so far they have done nothing but pass the phone call from one person to another. There are a total of 5 people we have spoken to Tagore, Ravinder, Shivshankar, Sonal and Ali.

Credit Card — Wrong SMS delivery

Dear Sir,

My name is Naveen Kumar. I am not a customer of Standard Chartered Bank by any means; neither I posses any Credit Cards of any Banks...

I have received an SMS saying that your Credit Card payment received vide cheque no 480503 for an amount Rs 1, 407.00; on 12.06.2008 10:50:17am...

Since it is a wrong SMS I request you to check on this matter ; so that it would not become a problem on the same. I request you to check the correct customer contact number; and also request you to avoid the same in future..
As I have checked my number is a recycled one (from Vodafone); so it might be of the previous holder...

Please have a look on the issue...

Naveen Kumar N
[protected].

ICICI Bank Credit Card — Wrong commitment and fraudulent delivery

I was offered from ICICI Bank customer care for Platinum credit card and I applied for the same through the customer care. but at the time of credit card delivery I received an SMS from ICICI Bank that Titanium credit card has been delivered to me at my address, when I complaint for the same the ICICI bank guys are not agree to cancel my card and again and again my call was transferred to one department to another and no any resolution resulted and I had to wait for around more than half an hour.

In case of any misuse of this credit card I must not be responsible for because very strongly I tried to cancel this card but customer care department is bit careless and also, they have no manner "how to speak with customer".

the credit card was to be delivered at my residence i had mentioned it to be delivered att my residence but it was send at my office address there the blue dart courier had mentioned that i have missed my delivery when i contacted them i came to know that new airbill no was given and said that bank has given two adress and it will be delivered to my residence but when i contacted the local blue dart they said that room no and wing no was not mentioned by the bank. so it will not be delivered i gave the blue dart courier my room no and wing no but they were not ready to deliver at my residence they said that bank has to give them confiramtion but when i contacted the customer care no response was given to me i want my credit card to be delivered at my residence as soon as possible
Karthik

ICICI Bank — Wrong transaction without my knowledge

Dear Sir,

ICICI Bank has done the trasaction for 30000/- in my credit card without my knowledge and approval for paying ICICI prulife policy.

I have given several request to do the recersal but so far nothing has happend. I sent so many mail and i spoke to customer care and they will be confiming that we will do the reversal within 15 days.

Now almost 3 months over still my problem has not resolved. I am getting monthly statment thay are charging intrest not bother to reslove the issue.

Now days I am not getting any call from bank for payment. Whenever they are calling i am requesting to reslove this issue but no one has bother to resolve.

Please help me out. I will submite the document, whatever conversion had with ICICI BANK through mail.

I have sent written communication alos to head office but no responce.

Regards
Malik Khan

Dear Mr. Khan,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Dear Mr.Neeraj,

We are sorry to hear about your experience. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear Shajada,

We regret the inconvenience caused. We have made a note of your contact details . Our official will get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Have you got the issue settled? I am also facing same problem with ICICI Bank.

I have made a payment through ICICI Bank to my SBI Bank of Rs. 17000/- on 3 rd of Feb'14. having Reference No MMT/Ref[protected] to my SBI Bank which is credited to my SBI Bank instantly. On 10th of Feb same amount will credited bank to my ICICI Bank account having Reference no rev imps[protected]dt03.02.14

After that you have hold the SBI account money in my Lien Amount which is fine as I have receive the money in my ICICI Bank .

But after whatever I have deposited to my SBI account all goes to Lien Amount.

On 18th of Feb I have cash deposited of Rs 14000/- and another Trasaction from ICICI Bank of Rs - 3000/-. Both the amount goes to Lien Amount in my SBI Account. Which is wrong.

My ICICI Account NO[protected]. Name - Nayanjyoti Hazarika

Please resolve the issue as early as possible knowing me the reason behind this.

My icici acc no[protected] was debited with Rs 40, 000 for IMPS transaction to SBI acc, But amount has not been created so far.Please look into it as I am not getting proper reply from Customer care.

Details:
IMPS no :[protected]
Date : 09-Jun-2014

Thanks,
Sagar
Cell: [protected]

I have also got the same issue...It has been 4 days and i have called many times ICICI bank they are telling money is credited in other acc but the there is money in other accout...

IMPS ref number[protected]From ICICI to Canara Bank)

Dear Mr.Mishra,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will get back to you.
Refer '021483_aaae' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

I am also having similar problem, I tried to contact Icici customer care few times, to confirm my IMPS transaction details but they are not able to check. Below are my transaction details:

IMPS Details: MMT/[protected]/*899/chgRs5.00STRs
0.62
Amount Debited: 1, 00, 005.62
Account Number:[protected]
Date: 30/03/2013

Could you please check & confirm whom it was payed and receivers bank details ? My mobile number is +44-[protected].

Thanks,
Anil

Hi I have just lost 40, 000 with icici in failed imps transaction. this looks like large scale theft from icici.

easyshopping4u mkt refunded 2199 to my canara acc (surender singh) .They have made imps on 18th jul 17 but it has not been credited to my acc till now. Reference id[protected]. Pls solve the issue and credit it to my account .

Dear Mr.Vinay,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

sir,
i have not received any assistment or activity from your side...
as i have got a message from your side. so plz again read my complain and take appropriate step

thank you

Dear Mr. Pintesh,

We have made a note of your contact details and our official will get back to you to assist you at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Credit Cards — Not need of ICICI Lombrd

I have got a call for the Product ICICI Lombrd insurance for that first i have cancelled the card. but after force he told me to take the mediclaim card. But afterwards he told me that he will cancelled my lombard insurance cards. I dont need the card because I already have the card from my company for Medicaim Purpose.
In ICICI Lombard the person are working they are forcing to take the insurance. The ICICI Credit limit has been reduce to 24000/- which the limit is Rs 35000/-
If this is your working then I think I will return the credit card to the mumbai office. I can cancelled the card please give me the address for sending me back the card. Which i think I did not Need to have the Card. Please take action as soon as possible and mail me. The Person call me from Mumbai -phone no[protected]

Please take necessary action and reply me for futher action.

Thanks
Vijesh Sharma
[protected]

He also Issue me the Policy - 4034/FPP/03765875/00/000

ICICI Bank Credit Cards — MONTHLY STATEMENT NOT RECEIVED

Monthly statements of ICICI Credit cards are not received in time due to which I am facing lot of trouble. Kindly arrange to send the statment in time so as to enable me to make payment intime. My card nos. are 1. [protected] (EMI Card), [protected] (platinum), [protected] and [protected]

icicicredi card — wrong charges made by bank

dear sir, MY NAME IS GAURAV AND I HAVE RECIEVED A STATMENT WHICH SOWS INTRESTCHARGES AND SERVICE TAX WHICH IS NOT APPLYCABLE TO REGULER PAYMENT DOING CUSTMOR.FOR THAT IN THIS STATMENT I HAVE RECIEVED I HAVE PAID 2400/-IN MONTH OF JULY05/07/08 AND THIS STATMENT SAWS IT IS RECIEVD ON 22/07/08 BUTCHEQ.NO.708331 IS DEDECUT FROM MY ACCOUNT ON 05/07/08.AND IN LAST MONTH STATMENT IT WAS NOT IN YOUR STATMENT BECAUSE OF YOUR COMPTUTER SESTEM AGAIN I TALKED TO C.C FOR 5 TIMES AND THEY ABLE TO FIND IT OUT AFTER I RECIVED LAST MONTH STATMENT AND BECAUSE OF THAT THEY HAVE ADDED THAT 2400/-ALSO TO MY ACCOUNT AND ALL LATE PAYEMENT DUES TO IT.AND YOUR LAST MONTH STATMENT WAS SAWING 20832/-WITH ALL DUES AND NOT DEDECTED THAT 2400/-ALSO SO WHICH EVER IS THE CORRECT AMOUNT TO BE PAID IS 17150/-APPRO IS I PAID ON 01/08/08 AND AGAIN THIS MONTH THEY HAVE CHARGE ME INTREST CHARGES 355.60/-ANDSERVICE TAX 43.95/-WHICH IS NOT APPLYCBLE TO ME BECAUSE I HAVE RECIVED A RONG STATMENT FROM YOUR SIDE WHICH WAS SAWING 20832/-AND REAL TO PAY WAS 17150/-APPOROXI NOW PLEASE LOOKING TO THIS MATTER SERIOUSLY AND IF POSSIBLE PL TALK TO ME ON MY CELL SO I CAN MAKE YOU UNDERSTAND MUCH BETTER WAY AND THIS ALL ABOVE I TOLD YOU IS CORRECT AND I HAVE THE MESSAGES I RECIVED WITH ME IN MY PHONE THAT ALSO I CAN SEND YOU MY NUMBER IS [protected]AND MY CARD NUMER IS [protected] . SO AWATING FOR YOUR POSSITIVE REPLY.
GAURAV.

ICICI Bank Credit Cards — unauthorised transfer of money to ICICI Prulife

I hold a credit card of ICICI bank and on 30th of august'08, when i was at home i received an sms that Rs.6102 has been sucessfully transfered to ICICI prulife insurance. While i had never applied for insurance or used teh credit card for the past one month the auto debit using my credit card was not authorised by me. This is a fraud against not notifying a customer .Also i had sent a letter to ICICI credit card division in chennai - ambattur, which returned back mentioning that "refuced to accept".
The louziest website of ICICI bank does not allows to lodge a complaint as page does not open at all. The phone banking officer of ICICI just keeps the phone after we make a complaint idle for more than 9 times this week.
Please help me to reverse the money debited

ICICI Bank Credit Cards — Card not upgraded

I have called ICICI bank credit card people many times for either upgrading my ICICI gold credit card to ICICI Titanium card or just issue me new ICICI Titanium card but there is no response from them anytime.
Last time when i approached some representative for issueing ICICI Titanium card, they came and collected all the details like Photo id etc from me and said that you will recieve ICICI Titanium card in some days. but still there is no response from last 3 months.

ICICI lombard/Credit card — Hidden charges debit

Ref : policy no. 4034/FPP/03355547/00/000 and 4034/FPP/03359835/00/000.
cancellation request no. [protected] &[protected].
Credit Card No.[protected]
this is to inform you that i m facing problem with ICICI lambord department and ICICI credit card dept.

on telephone discussion with ICICI lambord department about health insurance policy ... I had given request for 1 policy but they had issue me 2 policy on same date. after that the premium amount of both policy was debited in my credit card acccount. when the 1st stmt come ...i called ICICI lombard department why u had issued me 2 policy instead of 1...they told thats our mistake we will rectified it and cancelled the same...and i told them i will not pay extra premium amount of that policy...they told me if iwill not pay that amount ICICI credit card department peoples will cancelled my account...so pl make payment we will reversed it on your account or adjust in your next premium...i told them if you will not reveresd amount i will cancelled my policy and will not pay any amount to you releated to Lombard department.

but in next month again the same premium they were debiting ...after that i called them and said to cancelled my policy...they had cancelled and debit cancellation charges in my account that i wll not paid...these are hidden charges which they had debit to me...now credit card dept peoples charged penalty and interest to me day by day...i told them this mistake done by lombard dept. but there is no positive respnse from lomabrd and credit card deprments.

pl help me to clear my accounts... and i will not pay any amount related with ICICI lombard dept or credit card dept (like penality charges, cancellation charges, interests, late fees charges etc)

kindly reversed all amounts

Gaurav ACharya
[protected]

ICICI Bank Credit Cards — Debit in account

my salary account has been debited and i cant get through to anybody in the collection department to remove the lien. i want them to deduct the money but nobody is able to guide me from customer care about whom to contact.

Rishi Jangid

ICICI Bank Credit Card — wrong charges debit by icici bank

Through my credit card no [protected] i purchased goods on 18/06/2007, payment of this is made before due date, but icici bank is charging intt as well other charges.
this goods was purchased from e zone under no intt scheme by using icici bank credit card and to be paid in six intt free installments, even i paid this amount in lump sum and before due date, why icici bank is charging intt as well other charges.
many times i contact at customer care and send email at headcustomercare at icici bank but no fruitful answer given by icici bank.
i will complaint at RBI (banking ombusdman) if my all charges will no reversed .

yogesh sachdeva
[protected]

ICICI Bank — credit card debit

my credit card is block since oct 2007, due to misuse, unkonwn internet transaction, due amt was 1550 since 2007 till it reached to 30, 000

ICICI Bank — Incorrect charges

Today I went to ICICI bank branch at Cannt area, Dehradun. I want to cancel the account[protected] but they said there is some negative charge of Rs 876.00 due to non-maintainance of minimum amount. I had called them up for the same in the month of November (tentatively). This is completely fraud as this account was corporate account and not opened by me, I never asked you to open this account. Account was opened by Saffron company and not me in the month on July 2005 and I left the company within a month or 2. I am not liable to pay ICICI bank any charges for womething which they never informed me despite asking their call Center.

Please suggest how to revert these charges and cancel the account immediately. Can I ask RBI to intervene here? and can someone take some harsh steps against such fraud banks?

ICICI Credit Card — STAEMENT NOT RECEIVED AND WRONG DEBITS

my card no is [protected]. I have not received statements for many months and years. I am an NRI not using my card at all. Lastly i used in may 08. However everymonth my account is debited with Rs.150-200. I do not know what the debit is due to? The phone banking is a total waste of time and criminal waste of everything.I do not know where to complain about this? will you please help me?

credit cards — say good bye to credit cards

I request the all marchent establishment and online shopping web sites to accept the Internet Banking or Debit card payments to reduce the usage of Credit cards. I dont have any credit cards and so far i have refused so many credit card offers, but many times i faced problems due to the non acceptence of debit cards or Internet banking payments by some of marchent establishments or online payment websites.

Recently i applied for some credit cards, but all are asking for a existance of credit card or more take home salary as eligiblity creteria.

So i request all the establishments and online payment websites to accept the Internet banking a/c and debit card payments.

ICICI Bank Credit Card — debiting wrong amount in the statements again and again

I have been paying my ICICI credit card bills regularly for last 4 years.
In July 2008 I paid one such credit card bill through my ICICI savings account (Cheque no.205728) for Rs.14351/-.
To my surprise I was debited the same amount in my October'08 credit card statement with the reference of the chq no.saying "payment reversed".
I lodged a complaint to ICICI customer care and asked for root cause, corrective action and compensation.
I received an apology and instruction of reversal of the amount Rs.14351/-
NOW, again I received the Feb'09 statement saying Rs.14351/- is debited on 05/02/2009 cheque no.205728 and the reason CHEQUE PAYMENT REVERSAL WHICH DOES NOT REFLECT IN MY SAVINGS ACCOUNT STATEMENT ANYWHERE FROM JULY'08.
I am tired of this ordeal and demand suitable compensation as this is the second time the same mistake is taking place.
Please tell me the right approach and the place where I can take this case in NASHIK.
S R Kundaje

Debit and credit cards — using debit cards as credit cards

It should be impossible for anyone to use a debit card as a credit card. If debit cards had 17 numbers
and credit cards had 16 numbers or vice versa, I think this would solve the problem with unauthorized users using a debit card as a credit card. The carding machine would alert the cashier if a PIN is needed. If both cards required a PIN, that would be another solution. It shouldn't be so easy to use a debit as a credit card!

ICICI Bank Credit Cards — Irrelevant charges

I have not been receiving the physical statement for my credit card no. [protected] since September 08. and there for the payments for the same was not made on time. this was conveyed to the bank in the month of Jaunary 09 by then they had levied late payment charges. on explaining the situation they had agreed and reveresed the charges, but only for one month. Then again the same problem occured in the month of Feb. So i informed the bank to cancel the card. They asked me to clear the outstanding. So i droped a cheque for Rs. 4355 total outstanding on 17th feb 09. This cheque was not credited to my card account till 25th. So i called up the bank and as per their instruction i issued a stop payment for my previous cheque and made the fresh payment. Then on 26 i recd a message that they have deposited my previous cheque so i called again that they had asked me make stop payment so they should not deposit the cheque and fresh online payment is already made. but the cheque was deposited and it was returned due to stop payment. They have levied late payment fees for Feb and cheque return charges. Today when i called they tell me that the card has been can celled and now nothing can be done.

wrong debit transaction — wrong debit transaction

Dear sir,

please be informed that this is our 5th compliant to your kind self about our wrong debit transaction from my account as i already requested you that we have not received any kind of account no. except debit card and the no is [protected] kindly do the need at the earliest as i cant wait anymore. and take this issue seriously.



thanks and regards

Without my permission debit in my card for Rs 30000/- for icici prudential life insurance please reverse the entry

Without my permission debit in my card for Rs 30000/- for icici prudential life insurance please reverse the entry

ICICI Bank — WRONG INTEREST CHARGING

Madam, K/A P L.PRIYA

I THANK YOU FOR THE PROMPT REPLY.

I REGRET TO NOTE THAT YOU HAVE CHOSEN TO SHIELD YOUR LAZY UNCOOPERATIVE STAFF, IN THE PROCESS LOSING A SINCERE CARD CUSTOMER WHO PATRONISED YOUR CARD IN PREFERENCE TO THE OTHER CARDS.

I AM SURRENDERING YOUR CARD AS I DO NOT INTEND TO GET PENALISED FOR THE FAULTS OF YOUR STAFF WHO PREFER TO SEND A LOCAL CHEQUE FOR COLLECTION FROM CHENNAI INSTEAD OF SENDING THE SAME IN LOCAL CLEARING AND THEN PENALISE THE HAPLESS CARD HOLDER BY SAYING THE CHEQUE PAYMENT IS RECEIVED LATE.

ONCE BITTEN TWICE SHY, I PREFER TO SURRENDER THE CARD.

REGARDS.

P.G.SEKHAR
SENIOR MANAGER
CANARA BANK
UDYAMBAGH BRANCH
TILAKWADI BELGAUM-590006

MOB:-[protected]

On Fri, 24 Apr 2009 17:39:41 +0530 wrote
>Dear Mr. Sekhar, We regret for the inconvenience caused to you. We are deeply concerned with the issues raised by you in your e-mail and regret that our service have not lived up to your expectations. We make considerable effort on training our staff to ensure high levels of service. Your feedback will help us focus better. Once again, we apologize for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur. We regret our inability to reverse the charges as payment is received after the due date.Please drop other bank cheque 5 working days before the due date. We request you to understand that we need to follow company policy so as to enable smooth conduct of your credit-card account and thus ensure that you receive all the privileges you are entitled to. Sincerely, P L PriyaCustomer Service OfficerICICI Bank Limited "ICICI Bank now offers 8.50% p.a. on fixed deposits for 390 days and 590 days, 8.75% p.a. for 990 days. Please contact any ICICI Bank branch." Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders. Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com CONFIDENTIALITY INFORMATION AND DISCLAIMER:This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message-----
>From: sekhar ([protected]@rediffmail.com)
>Date: Friday, April 24, 2009 12:28 AM
>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>Subject: Re :RE: Product: Credit Card / New Customer /[protected]@REDIFFMAIL.COM MADAM C H RAJALAXMI,
>
>
>I HAVE JUST RECD MY CREDIT CARD STATEMENT BY EMAIL FOR THE PERIOD 19-03-09 TO 18-04-09.
>
>ON GOING THROUGH THE SAME I FEEL SOMETHING IS REALLY WRONG WITH YOUR COLLECTION DEPT, HERE AT BELGAUM..I FIND THAT AGAIN THERE IS A DEBIT OF RS 549.00 AS LATE PAYMENT CHARGES AND RS 72.34 INTEREST & RS 7.45 SERVICE CHARGES. IS THESE CHARGES DEBITED AT YOUR OWN SWEET WILL AND WISH OR IS THERE ANY RATIONALE FOR DEBITING THE SAME?
>
>I HAD MADE THE PAYMENT OF RS 7680.00 ON 04-04-09 BY CHEQUE NO 481387 DT 04-04-09 DRAWN ON CANARA BANK UDYAMBAGH BELGAUM BRANCH.THIS CHEQUE WAS DROPPED IN THE CHEQUE DROP BOX AT YOUR ICICI TILAKWADI BELGAUM BRANCH ON[protected] AND THE SAID CHEQUE WAS DEBITED TO MY ACCOUNT ON[protected].[protected] WAS A BANK HOLIDAY IN BELGAUM)
>
>TO MY UTTER SURPRISE I RECD A CALL ON MY MOBILE NO [protected] ON[protected] FROM ONE MR TONY OF YOUR BANK INFORMING ME THAT PAYMENT ON MY CREDIT CARD NO [protected] IS DUE/OUTSTANDING AND THAT I SHOULD PAY ATLEAST THE MINIMUM AMOUNT OF RS 1830.00.I INFORMED HIM THAT I HAVE MADE THE FULL PAYMENT OF RS 7680/- BY CHEQUE AND ALSO THE SAID CHEQUE HAS BEEN DEBITED TO MY ACCOUNT ON[protected] ITSELF.HE ENQUIRED IF I AM SURE THAT THE CHQ HAS BEEN DEBITED TO MY ACCOUNT TO WHICH I REPLIED HIM THAT I AM THE SENIOR MANAGER AND HEADING THE CANARA BANK BRANCH WHERE THIS CHQ HAS BEEN PASSED.HE ENQUIRED WITH ME IF I CAN GIVE HIM THE PROOF, TO WHICH I REPLIED I CAN GIVE HIM A CERTIFIED LEDGER EXTRACT OF THE ACCOUNT WHERE THIS CHEQUE HAS BEEN DEBITED.AFTER THAT I DID NOT HEAR ANYTHING FROM HIM.
>
>WHAT IS YOUR PROBLEM?IF YOU DO NOT WANT CUSTOMERS WE SHALL START USING OTHER BANK CARDS.I HOLD ANOTHER TWELVE CARDS ISSUED BY OTHER BANKS WHICH ALSO INCLUDES INTERNATIONAL GOLD CARDS.I CANNOT GO ON WRITING YOU MAILS EVERY MONTH ABOUT THE ILLEGAL CHARGES DEBITED BY YOU FOR FAULTS COMMITTED BY YOUR LETHARGIC PEOPLE HERE AT YOUR TILAKWADI BELGAUM BRANCH.IF YOU SAY SO I SHALL STOP USING YOUR CREDIT CARD AFTER MAKING THE PAYMENT OF RS THIRTY THREE THOUSAND AND ODD DUE ON 05-05-09.DO NOT WORRY I SHALL MAKE THE FULL PAYMENT .IF YOU FEEL THAT I SHOULD CONTINUE AS YOUR CARD CUSTOMER KINDLY REVERSE THE THREE ILLEGAL CHARGES DEBITED TO MY ACCOUNT FOR NO FAULT OF MINE.
>
>YOU CAN GO THROUGH THE ATTACHED MAILS WHICH WILL HIGHLIGHT HOW I HAVE BEEN TROUBLED BY YOUR PEOPLE IN THE PAST ALSO.
>
>REGARDS,
>P.G.SEKHAR
>SENIOR MANAGER
CANARA BANK
UDYAMBAGH BRANCH
TILAKWADI
BELGAUM-590006

[protected]

[protected]

>

ICICI Bank Credit Card — wrong charges of interest and late fee

RESPECTED SIR/MADAM
My self shabbir kureshi having credit card of icicbank no [protected], i am regular user of your credit card service. i have a problem with this card . so many interest and late fee in charge . because of that i am very much confused. you are requested to revrse this amount so i can be regular.
detail given below
in month of august 08statement late payment charge 600 Rs but i had already paid before 8th unfortrunately it was recieved on 9th that 1 day is called late payment. so in sep i paid after deducting this amount . insted of Rs 7777 i paind 7200. in month of sep Rs 1545 is intrest chrage is their so hw this intrest is chrge and what for it was chrged. for that i talked to your customercare with some one. he told he will reply and it will be solved then after every month that amount i deducted and paid my actual amount. this is continue every month i tried to contract local in rajkot credit card office but they are unable to solve mnmy problem.so you are requested do needful as erliest
i am your regular customer i hope you will undersatand my problem and solve immedately so i can clear my dues and regular for that.i am highly oblidege
a had sent mail to concern depart ment but they have charged and giving me socially and mentally harriament by them . i had just paid last month 10000 rupees now their recovery person giving me lots tension and i wan to pay all amount which i use and purchase but unnessasary charges should be removed
i am highly oblidge, please solve my problem i m in great tension because of that i could not work properly s, sleep properly and very much distrubed
you can contact me on this no [protected]
thanking you
yours
shabbir kureshi

Respected sir/madam
Myself having credit card [protected] I am regular user of your credit card I pay outstanding amount without failure but i got problem the problem is you lievied rs100 for i pay cash my outstanding amount, i pay that charge also again you lievied same amount now it be more than rs 5000 please reverse that amount and kindly reissue the same card
note:before that problem i'am not defaulter

I have sent mail about 10 days back regarding credit not being given to my card payment of Rs. 15561.17 issued by me vide ch 650011of corporation bank Saarakki lay out branch Bangalore 78, during june 2008. The amount was credited to my SB account on 9th july 2008. My credit card No. is [protected] .

I may mention here your bank has been taking this matter very casually. I It only goes to show the type of inrest regard the bank has towards regular cutomers.

jayaraman

Respected sir,
I am Rajkumar, working in TCS at Infocity.when I went to take 300 Rs from my account on[protected], ATM showed that as wrong pin number.Even though I entered right pin number it again showed the same message.I thought some proplem in my transaction.After that Today[protected] when i went to take 400 Rs from my account, amount did nt come from ATM.But while checking the balance enquiry totally 700 Rs had gone but i did nt get any money.Please verify my account and credit my money.I hope you will take necessary steps regarding this information.


Thanking You.

ICICI Bank Credit Card — levy of interest and service tax

Date : 28.8.09

Dear Sir,

We have sent our complaints thru emails so many times regarding reversal of interest, though we have always made payment of actual amount due total and not minimum and that also before due date, even then they have levied interest and penalty and kept on adding that amount every month since last 6 to 8 months.

We have spoken to customer care dept. alsor regarding this matter, but no response and finally we thought of stop using services so we have made full and final amount of loan amount due in our credit cards till date by chq.

Even then we are getting their statements asking for payments. We are really annoyed and so much time is wasted explaining them because each time there executive keeps on changing and finally we dont get proper response from them.

Looking at the situation, we have forwarded our complaint to you with a hope that you will definitely try to help us out to resolve this issue.

We have got so many other credit card like american express, jet airways, deutsche bank, standard chartered bank. but we dont have any issue like this in these credit cards.

So once again we hereby request you to co-operate us .

Also please send us your complete contact details so that we can forward our correspondence to you in this regard.

Awaiting your positive action.

Thanks

Regards
Ashwin Trivedi

Hi, We're from ICICI and are sorry to hear of your experience. Please email us your credit card and contact details at [protected]@icicibank.com. We will contact you and work to address your issues.

Credit Card — Wrong debit of annual charges to the account

I find that a debit for annual charges has been given to my credit card account No.[protected]. I am not interested in continuing the card if there are annual charges being debited to my account. Please reverse the same at the earliest and do the needful.

My Credit Card No. is [protected] I am not satisfied with your services. My credit card balance on May 2008 is 22203.53 against I have issued cheque amounted Rs 22203.53 on 14.6.2008 bearing the cheque No. 133647 drawn on HDFC Bank kurla Branch. Cheque has been cleared on 19.6.08 from my account & it also reflects in July statement also. But in the statement of Feb. 2009 the same amount has been made reversal otherwise My Actual outsantannding is Rs. 9167.82. I have so many times called on customer care for this query but I don’t get proper feed back. In last week we personally meet Mrs. Ritika Gupata at J.B. Nagar branch about this issue, she told she will solved the problem in 10 days but still I have not received any reply & yet not in contact. I have also try the No. given by your letter that is 40093882 but its only ringing.
There is frequent call for the payments only. My personal saving Account also has been sealed.

ICICI Credit Card — Unjust levy of Interest

Dear Sir,

This is in ref to my credit card No 4629 XXXX XXXX 2002.

Despite Submission of a multicity (at par) cheque of SBI well in time for payment of ICICI Credit card dues, deliberately it was deposited after a passage of 15/16 days time resulting in unjust levy of interest and late fee amounting to Rs 2392.53. My SBI Faizabad cheque No 230102 was deposited at ICICI Bank Branch in Chennai on 26 Jul while the payment due date was 29 July 09. Howver, for mysterious reasons it was sent to faizabad (while it was an at par cheque) which took more than 15 days and following extra unjust charges were levied on me by ICICI Bank- (i) Late payment fee of Rs 600.00 (ii) Interest charges of Rs 1569.11 (iii) Service tax of Rs 223.42.

I had accordingly made a complaint to the Bank online but the response was nothing. Then through customer care call centre they displayed helplessness and could not answer my querries.

Please take up my case and help. I have deliberately not disclosed my full credit card details.I could be contacted on the email given above.

Dear Manoj,

We're sorry to hear about your experience. Please write to us with your contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Need Credit Card monthly statement on mail. Card No is [protected].
Also want to payment through E payment. Pl send the procedure today only.

I am having ur Credit card([protected]) I got letter from ICICI for payment pending around 7000/-
After giving call through phone banking system they are not able to tell for which transction i have to pay this payment . Incorporate this thing in pending payment, from which date it is pending along with where customer has used that card stop phone banking system for customer after 8:00 PM because that time any kid of information not available for customer ur severs are slow & suggested for calling next day what is the use of facility?

pls call me

ICICI Bank Credit Cards — Abusive and non professional calls for collection

To,
Customer Relation Head,
ICICI Bank,
Credit Cards,
Mumbai,

Respected Sir,
I am Sachin Shelar holding a card from ICICI Bank, card no [protected]. I have this card since 05/2006, I have had many problems in my personal and professional life since last 9-10 months. I was employed with IBM since several years. Unfortunately I have to resign last April, and since then I have ended up with huge problems. Now earlier I already had some problems with ICICI bank card dept. but still I managed to get things rectified. Being unemployed for almost 4-5 months and then recently joined a new company in Nov.
I personally called ICICI bank and asked them to help me get my outstanding cleared so that I can pay my credit card dues. I was been helped by a very generous person from your collections team. I quite dont remember his name but he was very helpful. He helped me getting the outstanding to pay by EMI facility. Then he sent me the papers for the same I accepted the documents. New EMI a/c no: [protected].
I was all set so that I can pay the bills, but since last week of Nov my health was not good and then in 1st week of Dec, we diagnosed that I was been affected by Hepitites D and E. Due to my health I could not attend my office and then in 2nd week of Dec was been admitted to the hospital. I did informed my company about this and they agreed for my leaves. But my salary for both the months was put on hold. I have not yet recived my salary and also due to hospitalisation have paid almost 28-30 thousand rupees for my illness. Now that I am already in this crisis I requested one of your execitives that I will not be able to pay my bills for some time till I get my salary. And since last week there are few people who call me and were asking for making the payments. Frequently recieving such calls to make the payments, I asked my friend to help me. But was unable to arrange the payment. I still tried to arrange and I told tham that I will call them once I arrange the amount. Still trying to speak to my company and get the salary creditted so that I can pay these charges. But there is an Executive or Manager named, Sajid Shaikh, ICICI collections, J B nagar, Collections Manager, ID: LTG825613, This person spoke to me very un-proffessionally and was trying to get me irate and make me do something worng was very rude and was using wrong ways to get payments from me. I was very surprised to know that such people work with a reputed bank like ICICI . I wanted to make a serious complaint regarding this Manager. And I told him my situation and but he was least bothered about my situation. And then he said that he will come to my house and show me how to make payments. he said that he will see me tomorrow (28/01/10) and he wants me to arrange the amount asap. or else I will have to bare the consequenses. I want to know what can I do.
would like to know as to why are such people hired by your bank and I want to know how can some one help me in this situation.

Sachin Shelar
[protected]
sachin.[protected]@yahoo.in

r u kidding man, how can u write ur Full credit card number on any internet site ?

ICICI Credit Card — wrong debit

I had done a single transaction with Bharat Matrimony during March,08 but icici bank(cards division) sent a statemnt for the amount debit my account twice for one single transaction. The same has not been rectified till date even though the complaint was registered with ICICI Bank Ltd, RPC, Mumbai.
On the contrary the bank continues to charge penal interest even though the card was surrendered for which the cards division at ICICI Bank did not send any acknowledgement.
The complaint was registered and the service request number is SR79649996 dated 16.9.2008. There has been no respose of the bank till date.
Thanking you
L Ramesh
M-[protected]

Dear Ramesh,

We apologise for the inconvenience caused,
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank Credit Cards — Unrealistic charges

In spit of my reapeated request the reversal of Rs 400/- including Severice tax is not reveresd. The statment of my account was delivered to sombody by name Pooja . Near my house there is nobody by name pooja This information was provided by your staff when I was enquiring about the charges. How can you expect me to make the payment when the statment is delivered to sombody else. To reduce the tension I opeted for Email statment. Now your customer care are asking when you have Email why was their delay. But they have forgotten that the Email was created after late payment was charged . I fail to understand due to the mistake of your courier you are ready to loose your customer. In my family we are having 2 business card and 2 visa card of your bank. We have never defaluted in making payment. By opting for email statment I have saved your courier charges as well as stoppage of wrong deliveries.

This is what we think when we are tied up with one bank. Know please let me know weather you will kindly reverse the entry or should I serender all the 4 credit cards after making due payments and say good bye to ICICI forever.
Regards
Yogesh Kothari.
card no [protected]

ICICI Bank Credit Cards — didnt receive account statement

Hi there,

I am S RAVICHANDRAN
Addr: 14/2 SARATHAPURAM
2ND STREET MYLAPORE
NEAR SAI BABA TEMPLE
CHENNAI
600004
card number: [protected]
Accont statement : CREDIT CARD STATEMENT
mobile Number: [protected]

I didnt receive my statement yet for this period. so kindly send my statement in the above mentioned address immediately. because i dont know my amount and due date till i receive that i cannot pay my amount. kindly reply or send the statement in this email id : s.[protected]@yahoo.com

Hi,

I also affected by same scenario. I was given a medical policy which i didnt ask for, and they are taking around 7500 every year.

Regards,

Manikandan

ICICI Bank stuff deduct money from my account frequently without any reason and even for the debit purchase they deduct the amount in multiple times with time gap of 15-20 days with which the customers wont remember and they don't complaint... this is happens in my statement frequently and the bank officials are careless so how should i overcome with this...please help me

ICICI Bank Credit Cards — Levy of late payment & Interest Charges

Dear Sir /Madam
I am in receipt of your letter Ref. no D1/8157/6461/[protected] and regret that without verifying details you have handed over to your collection agents Southernland Global services for using strong arms tactics to recover unjust and arbitrary amounts charged to my credit card.
Further, I received a call yesterday i.e. 9-March-2011 informing me that my credit card will be upgraded to Platinum Card as a valued customer. On one hand you inform me that I am a valued customer and want to upgrade my credit card and on the other hand you want to use strong arm tactics to recover undue and unjust amounts. The details are given below for your ready reference.
14-Oct-2010 Late Payment Fee 400.00
19-Oct-2010 Service Tax 41.20
25-Oct-2010 Interest Charges 237.12
25-Nov-2010 Interest Charges 552.92
25-Nov-2010 Service Tax 56.95
24-Dec-2010 Interest Charges 346.91
24-Dec-2010 Service Tax 35.73
25-Jan-2011 Interest Charges 112.94
25-Jan-2011 Service Tax 11.63
14-Feb-2011 Late Payment Fee 400.00
25-Feb-2011 Service Tax 41.20
25-Feb-2011 Interest Charges 185.79
25-Feb-2011 Service Tax 19.14
This has caused me mental agony and taken a toll on my health. In case if you are not prepared to resolve the aforesaid issue I will have no alternative but to discontinue use of my credit cards. Awaiting for positive reply from your end.
Regards
Blaise A. Moraes

Hi Blaise,

We regret the problem caused to you. We will get in touch with you to address your issues.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Credit Cards — FALSE BILLS SENT AND MONEY CLAIM

MAIL SENT TO ICICI BANK CREDIT CARD DEPT BY ME,BUT NO RESPONSE:

Tuhin Chakraborty <tuhin.chakraborty.[protected]@gmail.com> 20 February 2011 19:15
To: [protected]@icicibank.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Sir,

It has been communicated to you several times by me earlier also,that
this CC was lost in a pick pocket,more than 2 years ago,and the same
was blocked by me through your phone banking services then only.This
CC has not been used by me from then onwards and after repeated
requests made through your phone banking channel,I wasnt getting any
CC Statement from you during more than last 2 years.

Till the time,I was using the CC and was getting regular CC statements
from you,I have made regular payments in my CC.

Now,suddenly if you ask for more than 77K from me,after more than 2
Yrs.,it is shocking and completely unacceptable for me,since I have
never used that CC to that extent and as per my records,there was only
approx 6K amount O/s in my CC when I lost it and blocked the same from
further usage.

For your kind information,I have some old and present running loans
from your bank,where you can find my RTR is pretty good.

Under this circumstances,I would request you for an one time
settlement of my CC where in I am ready to pay upto 10K(onetime)and
close the same.

Otherwise,if you are not Ok with it,I need my CC transaction statement
from the day of CC issue upto the last transaction on my CC-with the
details of each and every transaction,so that I can take up the matter
further with your Bank as well as with RBI Griveience Redreesal Cell
and with Consumer Forum.

Hope,you would allow me for a speedy one time settlement of my CC for
an urgent closure of the matter.

CC No. [protected]
Credit limit-50,000

Regds,
Tuhin Chakraborty.

Hi Tuhin,

We are sorry to hear about your experience.We have made a note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Credit Cards — Bogus earning methods

I settled payments of ICICI Credit card in 2006. Yet, I continue to receive outstanding bills every month in my e-mail junk-box. I am fed up.
The general public is warned in their own safety interest not to fall in for credit cards issued by agents of ICICI. You shall end up being a prey in the clutches of ICICI. Indeed Aisa Waisa bank. I regret patronising them.

Venkatesh Naidu

Need Credit Card monthly statement on mail. Card No is [protected]

ICICI — debit/ credit card

confidential information has been disclosed unnecessary amount has deducted without any prior information.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2766965' in the subject line.

Regards,
ICICI Bank Customer Service Team

QUERY REGD MY CREDIT CARD

KINDLY SOMEBODY FROM BANK CALL ME, SERVICE VERY SLOW, QUERY RESOLVING TOO SLOW

Relieving letter issued and i am interested in again Icici bank

Dear Sir iam shiva Kumar 308538
Issue my relieving letter
Sir any chance to aging joining in icici bank
Please contact
[protected]

Dear Santosh,

We understand that our official has spoken to you to address your concern.

Regards,
ICICI Bank Customer Service Team.

Dear Mr. Marwa,

We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on http://www.iciciprulife.com/ipru/GrievanceRedStep.jsp?step=2
Request you to quote the reference number 032999 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance

Dear Ms. Tanya,

We understand that our official is in touch with the customer in this regard.

Regards,
ICICI Bank Customer Service Team.

these banks themselves are fraud
they are wasting time and money of the customer
i went through the same problem and filed a compliant on 26 Aug 2013
they generated a request no SR[protected] and ended with the same message that " customer is in abroad so can't process"
again i clarify my doubts to one of phone banking officer Mr. Pavan R
he looks promising but same excuses
its almost been 2 months and i don't think ICICI bank gonna solve the problem
they are just passing the ball to others court.
now they generated a new request no-SR[protected]
and told me to wait till 14 jan 2014
i lost my patience
if i won't get my money back i will sue ICICI bank
i will go to consumer court.

ICICI Credit — Hidden cancellation charges and settlement issue

1) Information regarding "the cancellation charge against ICICI Lombard insurance" was not informed to me
during the committed of ICICI credit card and Lombard policy. And also I did not get any documents regarding this.
On this cancellation charge, financial Charge (Like late fee ) are also charged. So I do not have any responsibility
over this For this, I already raised the dispute with ICICI credit card division and Lombard
( Ref no[protected],[protected] and[protected].But I did not get any good response over it.


2) After wards, lot of mails and call gone between me and Customer care. Still no response.
Finally I totally feel bad regarding this credit card and came to the decision that to settled and closed this
problem. At the time one ICICI person called me and come for settlement, I agreed and pay Rs 1500 to put the full
stop to this issue (FYI I did not spent any amount for my usage, all for cancellation charge and financial charges
still I paid). But again I was cheated. Please take the department wise or legal action against that ICICI person to
prevent your valuable customer. Still I did not get any settlement letter, so again I made a call to customer care,
they asked me pay a MIN of Rs 3000 to settled this account. But Collection agent asked me to pay amount with out
settlement letter (As per customer care call, They adviced me to dont pay amount with settlement letter )

Finally Jan 7 2009 i had call from collection agent and agreed for settlement for amount 3000,
Afterwards i did not get any call from collection agent.

Prasanna — customercare

Dear sir,

i am getting SMS from 64611010 thanks for using subscription service on airtel WAP you've charged rs 10.

I had subscription for text based service in airtel WAP through
http://igmobi.com. i am losing rs 10/-per day. i want to deactivate this...

ICICI Bank — Credit Card Over Charged

I am holding an ICICI Credit card and salary account. I have come across the situations, where I have used ICICI credit card and card was over charged. One was for 10k extra / duplicate charge. Second time I made a transaction for Rs. 3344 and signed one charge slip. But surprisingly my card was showing three transactions of same amount.

I will have to pay extra Rs. 6644 which I have not used. When I called ICICI for that, they said it will take 90 days to clear / settle the problem.

Being a salary account holder, credit card holder I don't get any additional benefits and on top of that I have to pay extra to ICICI.

Dear Diptesh,

We're sorry to hear about your experience.

Please write to us with your contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

ICICI bank / credit card — Charges for check collection

I received a telephone call from Icici collection agency stating that my credit card payment they will be collecting their exectives without any charges. Based on their telephonic conversation. I decided to give them my check payment. After Onemonth I received my statement. In that I got Rs.100 for check collection charges.

I called ICICI customer care. But there is no use and no response this. I don't understand why ICICI have some collection agency between customer??

Finally I got cheated. Who is going to be taken action on this?

BE CAREFUL ON THE COLLECTION AGENCY.

Hi,

Please write to us with your contact details and we'll get back to you soon. Kindly refer "784752" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Prasanna,

We are sorry to hear about that. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4050240' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr.Chandra,

We regret the inconvenience caused. We have made a note of your contact number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Worst Service in the world

As I have been residing out of India for the last 1.5 yr, so I have to talk to the ICICI bank customer service at times in order to get certain things done. This has happened to me twice, at first I ignored it but now its becoming impossible to accept it anymore. Dont you think its a big question mark on the ability of ICICI bank, that they are not able to provide me last 6 months statement of my account ina pdf format.
There is no provision on their site through which I can download my statement in PDF format. Everytime when I call them they tell me that within 4 hrs I'll get that in my email. its been 1 week now, and I have called them 5 times. everytime they handover a request number to me to refer when I call them next time.
Inspite of showing them the urgency of the request, no body is there to listen to you. I even raised a grivience on the ICICI bank website, but till I have not received any response from anyone.

Is this what India's one of the largest bank stands for, that they are not even able to send an email to their Customer. Shame on ICICI bank

Hi,

We regret the inconvenience caused. Kindly send us your contact details at [protected]@icicibank.com. Our official will get in touch with you at the earliest. Refer "1828517" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Mr.Sameer,

We regret the inconvenience caused. We have made a note of your contact details and our official will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team

I thought ICICI was the one with decent customer service and business ethics in India and have been loyal to them for the last 5 years. Turns out they annoyed me with their impatient customer service and a crazy incident of all.
1. This was 10 days ago, that I called their customer care to get my phone number changed on my account. I had already followed the process of going to ATM and changing the phone number. It accepts and voila it works. But to add a payee, the system still sends the OTP to my old number. When I called, the customer care executive told me the process and I told him that I followed the process twice already. He asked me to do the same thing again. This guy won't even listen to my complaint completely. I wanted to say for three times that my otp for transactions come to new number but for adding payee otp is sent to old number. He won't listen. Fed up, I had to drop the call.

This is incident no. 2 that happened today.
I tried online recharge of my mobile twice and after entering grid number, the transaction didn't happen stating that there is authorization problem. After going out in the evening and shopping some groceries, my card didn't work. I tried nearest ATM and it said unauthorized access. On calling the customer care, they said my card is permanently deactivated. The reason being, I was delivered an international card for the same account two years back. So, I asked if that is active. Voila, it's not active too. So now I have to apply for another card and survive my 5 days without a penny in hand. So, I have one concern, how can a bank so un-empathetically deactivate one's card without notice? What if I was in a petrol bunk and made the tank full and I was relying on my card? What annoyed me even more is that, the customer care executive starts telling me that I have a special coral card offer on my account. So dear ICICI bank, this is your way of making people pay more. Deactivate someone's card and tell them they qualify to pay more fee on the new card. You just lost 5 year trust. Worst bank ever.

Dear Midhun,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2mah3_aaad) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team