[Resolved] ICICI Bank — Fraud Transaction | |||
I had some dispute regarding my out standing payments. Therefore, I visited to ICICI Bank Delhi Office in Vediocon Tower to resolve the outstanding payment matter & to close my credit card. The same matter discussed. And I requested to close my credit cards & finally after sometime they made a call to their customer care for the outstanding payment & as per the customer care advice me to made the payment sum of the amount Rs. 20155/- and after receiving the payment your credit card will be closed & you destroy or cut the card into four pieces. I paid on dated 30/09/2005 the same amount Rs. 20155/-through check. After a month, I got the credit card payment statement zero due balance from ICICI Bank Credit Card Division. In addition, after that i confirmed, had never used the above credit cards. Almost after a year, I have to shift due to my posting at JAMNAGAR (GUJRAT). I board in the train (Porbander Express) on dated 21/08/2006 form NEW DELHI to JAMNAGAR along with my family & during this journey my wife purse stolen in the train. I reached at JAMNAGAR Rly. Station on dated 22/08/2006 time 3:30 PM. I surprised, saw a SMS on my mobile phone dated 7/10/2006 that ICICI Bank due for credit card payment immediately I called the bank and given my consent to the bank that these transaction not done by {SARITA KUMAR (My Wife) [protected]} and fax the Rly. Police complaint copy of lost of credit card & request to do the investigation for unauthorized transaction. ICICI Bank Customer care assured me that bank will enquired the same & meanwhile bank had reversed the credit temporary. After two month bank had put on me these unauthorized transaction amount of Rs 61840.32. With interest & late charges also. Now Bank compels me to pay this amount to bank without proper investigation with vender of ICICI Bank where the transaction took placed. Credit Card Details PRIMARY CARD HOLDER NAME: ROHTASH KUMAR (My Self) PRIMARY CARD HOLDER NO: [protected] ADDON CARD HOLDER NAME: SARITA KUMAR (My Wife) ADDON CARD HOLDER NO: [protected] FIRST ISSUE CREDIT LIMIT 12000/- REVISED CREDIT LIMIT 22000/- As per Last Statement Credit Limit 41600/- I had faced lot of problem due to this in the same month because my Father got heart attack and i have to do some transaction to arrange the fund for his heart bypass operation. I requested so many time to ICICI Bank to do not block my salary account. But bank did not respond for the same. ICICI Bank had put this case into CIBIL. So that I can’t take any loan from any bank. After this some recovery agencies, which is hired by bank, are continuously giving the threatening on my mobile phone and so many times visited to my house said the bad words or slang’s to my old parents or me. Latest on dated 12/06/2010 someone bank recovery agency agent called me on my mobile([protected]) that I am Dayanand Joshi ([protected]) speaking from Delhi police HQ and I had a warrant against you in line of case no 427/10. I will complaint to your company MD for you that arrest warrant had been issue against you. Now you call immediately Ms. Kavita Choudhary ([protected]) against your case DLA427/10 from ICICI bank Credit Card dispute Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 25 Comments | |||
Comments
I am from a poor family working in Jubilee Hills.It is so disappointed that from my ICICI account an amount of RS 19, 700 has been debited fraudulent without my knowledge on 12th Dec 2014 and I have raise a complaint through 24 hours service, complaint numb (SR[protected] and they advice me to walk into nearest branch. I walked to Jubilee Hills ICICI branch as per their suggestions and reported the matter to Assistant Manager, but unfortunately there is no proper response and they are not even saying whether I will receive my money back or not.It is my salary amount how should I survive this month after loosing all the amount which i saved in the bank. Bank staff are saying that it will take time but not even telling the time line also. I am totally disappointed with ICICI bank service, what should we citizen should do, if there is no security for the money in the banks also and I want to ask ICICI bank to tell me how should i survive and what should i do to feed my family and children after loosing all the money which I saved in the bank has been debited fraudlent. Please help me and suggest me how can i get my money back.
Reply
Dear Sir,
I am holding a an saving a/c in ICICI Bank (A/C No :[protected] Noida Sec-1 Branch but on 21 Dec 2009 I found that some one has drawn Rs 6000/- from my a/c without my knowledge. So I want an action from bank but they are not responding posibtive on my complaint. When i contacted Custmor Care they tell me that this transaction was made by ATM Card but i have not swap my ATM anywhere that day even on the time of transaction my ATM was with me i am very confirm about that Bank is not willing to support me at any point and clearly try to dening to refund this amount of mine.
So I am looking for help pls let me know the proper/legal way by which i can initiate for the same.
The other related details are as follows:
A/C Holder : Bhawna Singh Dhakrey
A/C No :[protected]
Bank Home Branch : ICICI Noida Sec-1
Transaction Made : Rs 6000/-
Transaction Time : 8:14 PM on 21 Dec 2009 as per Mobile Alert and Cust. Care
Service Call Nos logged with Cust. Care : SR[protected] / 66370 / 910743
Contact No : [protected]
Regards
Bhawna Singh
I am holding a an saving a/c in ICICI Bank (A/C No :[protected] Noida Sec-1 Branch but on 21 Dec 2009 I found that some one has drawn Rs 6000/- from my a/c without my knowledge. So I want an action from bank but they are not responding posibtive on my complaint. When i contacted Custmor Care they tell me that this transaction was made by ATM Card but i have not swap my ATM anywhere that day even on the time of transaction my ATM was with me i am very confirm about that Bank is not willing to support me at any point and clearly try to dening to refund this amount of mine.
So I am looking for help pls let me know the proper/legal way by which i can initiate for the same.
The other related details are as follows:
A/C Holder : Bhawna Singh Dhakrey
A/C No :[protected]
Bank Home Branch : ICICI Noida Sec-1
Transaction Made : Rs 6000/-
Transaction Time : 8:14 PM on 21 Dec 2009 as per Mobile Alert and Cust. Care
Service Call Nos logged with Cust. Care : SR[protected] / 66370 / 910743
Contact No : [protected]
Regards
Bhawna Singh
Hi,
confirm the current status as your TAT is now passed....
Still i havnt got any update from your side..
Regarding following complain:
ICICI Bank
Posted:[protected] by Bhawna Singh Dhakrey Send email
Fraud Transaction
Dear Sir,
I am holding a an saving a/c in ICICI Bank (A/C No :[protected] Noida Sec-1 Branch but on 21 Dec 2009 I found that some one has drawn Rs 6000/- from my a/c without my knowledge. So I want an action from bank but they are not responding posibtive on my complaint. When i contacted Custmor Care they tell me that this transaction was made by ATM Card but i have not swap my ATM anywhere that day even on the time of transaction my ATM was with me i am very confirm about that Bank is not willing to support me at any point and clearly try to dening to refund this amount of mine.
So I am looking for help pls let me know the proper/legal way by which i can initiate for the same.
The other related details are as follows:
A/C Holder : Bhawna Singh Dhakrey
A/C No :[protected]
Bank Home Branch : ICICI Noida Sec-1
Transaction Made : Rs 6000/-
Transaction Time : 8:14 PM on 21 Dec 2009 as per Mobile Alert and Cust. Care
Service Call Nos logged with Cust. Care : SR[protected] / 66370 / 910743
Contact No : [protected]
Regards
Bhawna Singh
confirm the current status as your TAT is now passed....
Still i havnt got any update from your side..
Regarding following complain:
ICICI Bank
Posted:[protected] by Bhawna Singh Dhakrey Send email
Fraud Transaction
Dear Sir,
I am holding a an saving a/c in ICICI Bank (A/C No :[protected] Noida Sec-1 Branch but on 21 Dec 2009 I found that some one has drawn Rs 6000/- from my a/c without my knowledge. So I want an action from bank but they are not responding posibtive on my complaint. When i contacted Custmor Care they tell me that this transaction was made by ATM Card but i have not swap my ATM anywhere that day even on the time of transaction my ATM was with me i am very confirm about that Bank is not willing to support me at any point and clearly try to dening to refund this amount of mine.
So I am looking for help pls let me know the proper/legal way by which i can initiate for the same.
The other related details are as follows:
A/C Holder : Bhawna Singh Dhakrey
A/C No :[protected]
Bank Home Branch : ICICI Noida Sec-1
Transaction Made : Rs 6000/-
Transaction Time : 8:14 PM on 21 Dec 2009 as per Mobile Alert and Cust. Care
Service Call Nos logged with Cust. Care : SR[protected] / 66370 / 910743
Contact No : [protected]
Regards
Bhawna Singh
Dear Rohtash,
We are sorry for the inconvenience caused to you. We have made a note of your contact details and will be getting in touch with you soon in order to address your concern.
Regards,
ICICI Bank Customer Service Team.
We are sorry for the inconvenience caused to you. We have made a note of your contact details and will be getting in touch with you soon in order to address your concern.
Regards,
ICICI Bank Customer Service Team.
If any other information u want in this matter then plz u talk to my repersentative Mr. Arman Sharma Contact No [protected] since i am on company tour.
Regards,
Rohtash
Regards,
Rohtash
ICICI Bank — Credit Card Payment Not confirming
Hi sir,This is Arpana Pathi from Bangalore. I have been a victim of ICICI Credit card department. Due to some monetory issues i was not able to clear my ICICI credit card dues. Later last month on[protected], a person called me at 10:30 AM saying he is from legal department and some police might come to arrest me if i did not pay my total outstanding due of 29,300/- and asked me to make the payment by 12:00 PM the very same day. I was scared and sold my jewels to get the required money (as i did not have that amount at that time). He did not even show mercy and didnt even give me 24hrs to arrange for the amount. being a lady, i was scared and arranged for the money. and asked my husband to make the payment at the whitefield branch ICICI bank and send the scan copy of the receipt to the mail id's told by the legal department executive. Aftr which i immediately called the ICICi customer care and informed them about the same and they told me that i would receive the final settlement letter within 10working days which i did not recieve even after one month. That legal department official also assured me that i would receive no-due certificate and my name will be cancelled from CIBIL within 45 days which i did not receive and that person's mobile number is out of order/disconnected! today when i call to icici cust care to follow-up on my final settlement, they are saying that its not updated on the database, and that i need to go to some bommanahalli icici branch and ask for the final settlement if any which they cannot cofirm completely.
The official was very very rude and said thats the procedure and i dont abide she shall disconnect the call !! now they have charged me outstanding as 9000/- Rs again..!!!!!!!!! i am in a complete mess..these guys cheated me..i am scared now if the Bommanahalli branch people dont provide me the final settlement letter what shall i do.. plz help me. I have the receipt of the amount paid at the branch i.e. 29,300/- cash payment.
Plz help me
Hi,
We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "783056" in the subject line.
Regards,
ICICI Bank Customer Service Team.
We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "783056" in the subject line.
Regards,
ICICI Bank Customer Service Team.
Once again some recovery agents call me from mobile name riddhima from ICICI Bank Laxmi nagar on my mobile no [protected] for the said recovery amount at their location & threantend me two three time
In addition i told them my discussion is going on with bank repersentative instead they are calling me at their location and spying me.
Kindly look up in this.
Regards,
rohtash
In addition i told them my discussion is going on with bank repersentative instead they are calling me at their location and spying me.
Kindly look up in this.
Regards,
rohtash
This is to bring to your notice that i , Juhi Agrawal, am an account holder at your bank , and have been really troubled by your bank officials lately.
I have an account with ICICI bank for 2.5 years.
Recently i discovered that on the 14th ,15th and 16th of June, a total of Rs. 6000 was debited from my account .
The Transactions happened through 3 days , i,.e Rs 2000 each day.
However i was sent a message of the transaction details only on the 16th on June , when Rs. 6000 was already used from my account.
I am well aware of fraud emails and am very careful about them.
Also all my passwords are with me, and only me .
Despite all this, ICICI bank did not help me, all this while.
Customer care is just not of any help in any kind of problem.
On enquiry it was found that the transactions were made to do some pre-paid phone recharge.
I requested Mr. Jitendra (ICICI bank manager Lok vihar delhi) to kindly get me the information of which number
were these re-charges made to.
He told me that he will not reveal any such information to me and will do so only to police.
I filed a complaint with police, and the police went several times at Mr. Jitendra's Office branch to get the information, but in vain.
Mr. Jitendra acted as if he is not a part of ICICI bank and has nothing to do with grieving customers.
All i need is the information that which number was re-charged from my money.
And where did my money go without my knowledge.
I am deeply disappointed that such a big bank can be so irresponsible and the same time so very inconsiderate towards its customers.
If you really care for your customers, kindly help me.
Please contact me on [protected]
I have an account with ICICI bank for 2.5 years.
Recently i discovered that on the 14th ,15th and 16th of June, a total of Rs. 6000 was debited from my account .
The Transactions happened through 3 days , i,.e Rs 2000 each day.
However i was sent a message of the transaction details only on the 16th on June , when Rs. 6000 was already used from my account.
I am well aware of fraud emails and am very careful about them.
Also all my passwords are with me, and only me .
Despite all this, ICICI bank did not help me, all this while.
Customer care is just not of any help in any kind of problem.
On enquiry it was found that the transactions were made to do some pre-paid phone recharge.
I requested Mr. Jitendra (ICICI bank manager Lok vihar delhi) to kindly get me the information of which number
were these re-charges made to.
He told me that he will not reveal any such information to me and will do so only to police.
I filed a complaint with police, and the police went several times at Mr. Jitendra's Office branch to get the information, but in vain.
Mr. Jitendra acted as if he is not a part of ICICI bank and has nothing to do with grieving customers.
All i need is the information that which number was re-charged from my money.
And where did my money go without my knowledge.
I am deeply disappointed that such a big bank can be so irresponsible and the same time so very inconsiderate towards its customers.
If you really care for your customers, kindly help me.
Please contact me on [protected]
Hi,
Today[protected] morning there was a fraud transaction done in the name of ENTRO PAY,ECOCARD & 2-WAYSM in my ICICI india bank account without my knowledge. I doesn't know about these site names also how somebody can take my money from ICICI without my approval. I want ICICI bank should give my money back which has been taken from fraud transaction.
My contact details:
[protected]@gmail.com
Today[protected] morning there was a fraud transaction done in the name of ENTRO PAY,ECOCARD & 2-WAYSM in my ICICI india bank account without my knowledge. I doesn't know about these site names also how somebody can take my money from ICICI without my approval. I want ICICI bank should give my money back which has been taken from fraud transaction.
My contact details:
[protected]@gmail.com
Hi Mohan,
We have made a note of your e-mail ID. We will get back to you to assist you.
Regards,
ICICI Bank Customer Service Team
We have made a note of your e-mail ID. We will get back to you to assist you.
Regards,
ICICI Bank Customer Service Team
Hi Team,
I didn't receive my money yet. Do let me know is there any action taken on my complaint and will I get my money back or not?
Thanks!
Regards,
Mohana
I didn't receive my money yet. Do let me know is there any action taken on my complaint and will I get my money back or not?
Thanks!
Regards,
Mohana
Ref. Regarding Fraud Transaction.
Dear Sir,
On the date of 02-Feb-2014 at 9.45am, I received messages from ICICI bank that I had made a Online purchase of Rs. 3258.77, I shocked I check my ATM card, it’s with me I called the customer care and confirm regarding this message the bank customer care told me that yes this transaction is made, I requested for block the ATM card and issue for the new card and also take action on that transaction, customer care person provide me a email address “[protected]@icicibank.com “ for inform regarding that issue, I mailed this issue 2-3 times but they never replied me, I don’t know what to do ?
Sir I am a aware customer regarding net banking I had already registered 3D secure PIN for that, I am using net banking facility, and never used card for swiping or direct debit card purchasing, I don’t know how this purchase made Please take action on that matter as soon as possible
Thanks & Regards
Bharat Lakhani
[protected]
[protected]@yahoo.com
Ref :Account Number:[protected]
Dear Sir,
On the date of 02-Feb-2014 at 9.45am, I received messages from ICICI bank that I had made a Online purchase of Rs. 3258.77, I shocked I check my ATM card, it’s with me I called the customer care and confirm regarding this message the bank customer care told me that yes this transaction is made, I requested for block the ATM card and issue for the new card and also take action on that transaction, customer care person provide me a email address “[protected]@icicibank.com “ for inform regarding that issue, I mailed this issue 2-3 times but they never replied me, I don’t know what to do ?
Sir I am a aware customer regarding net banking I had already registered 3D secure PIN for that, I am using net banking facility, and never used card for swiping or direct debit card purchasing, I don’t know how this purchase made Please take action on that matter as soon as possible
Thanks & Regards
Bharat Lakhani
[protected]
[protected]@yahoo.com
Ref :Account Number:[protected]
dear sir.
on 31/07/2014.at 4 p.m. one call from this no.[protected](which shows in truecaller it's from icicicreditcard dept.)and they said we will increase your card limit and they taken my all details.and same day they done payment of RS.5000 through my icici emi card.i request you pls. block my card and issue new card.and i request to pls.look after this matter and help me.
THANKING YOU
GOSWAMIAJAY
on 31/07/2014.at 4 p.m. one call from this no.[protected](which shows in truecaller it's from icicicreditcard dept.)and they said we will increase your card limit and they taken my all details.and same day they done payment of RS.5000 through my icici emi card.i request you pls. block my card and issue new card.and i request to pls.look after this matter and help me.
THANKING YOU
GOSWAMIAJAY
Dear Mr. Goswami,
ICICI Bank never asks personal, account or financial information from the customers. We urge you not to react or share any information in response to such calls. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Refer '185918_aabc' in the subject line.
Regards,
ICICI Bank Customer Service Team
ICICI Bank never asks personal, account or financial information from the customers. We urge you not to react or share any information in response to such calls. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Refer '185918_aabc' in the subject line.
Regards,
ICICI Bank Customer Service Team
I made payment Rs3620/- for BSES DelhiBut the amount has detected from my account.I checked the bill details on BSES mail, still showing amount Rs3620/-due.
Complaint No. is[protected].Request is made to credit the above said amount in my account if not paid to merchant.
Thanks & regards
Qamrul Hasan
Complaint No. is[protected].Request is made to credit the above said amount in my account if not paid to merchant.
Thanks & regards
Qamrul Hasan
Sir
this is to inform you that on dated 08/11/2014 at 10.30 pm, a person called from icici bank named Mr Rahul Kumar Gupta seniour officer. As per him he called me to settle my account of the credit card on that day only and also my salary account will be revoked on that very day but for that i have to pay RS 10 only as a service charge, and i thought bank has offered me this service as on dated 08/11/2014 i went to icici bank collection department for settleing my account .
Sir as i am facing the problem from icici bank from many days and my salary account has been blocked so i through with this procedure and i went through with this but as both my credit and debit cards are blocked i made a payment through other bank corporation bank debit card which belongs to my wife .After some times i got three sms that my account is debited three times by RS 2020, details (debited from oxicash bill desk mumbai, time 22.59pm), Rs 1500 details (debited by vodafone bill desk mumbai time 23.01 pm) and RS 2020 (debited by oxi cash mumbai desk at 00.00pm).
Sir i just want to know that how can a person uses the name of icici bank and debit my account .and in my mail it is coming from customer care after his usage
Sir my total amount of RS is debited by RS 4530 from icici bank official, i want my money back on priority basis from icici bank .
regards
Arijit Sengupta
ARIJIT SENGUPTA
this is to inform you that on dated 08/11/2014 at 10.30 pm, a person called from icici bank named Mr Rahul Kumar Gupta seniour officer. As per him he called me to settle my account of the credit card on that day only and also my salary account will be revoked on that very day but for that i have to pay RS 10 only as a service charge, and i thought bank has offered me this service as on dated 08/11/2014 i went to icici bank collection department for settleing my account .
Sir as i am facing the problem from icici bank from many days and my salary account has been blocked so i through with this procedure and i went through with this but as both my credit and debit cards are blocked i made a payment through other bank corporation bank debit card which belongs to my wife .After some times i got three sms that my account is debited three times by RS 2020, details (debited from oxicash bill desk mumbai, time 22.59pm), Rs 1500 details (debited by vodafone bill desk mumbai time 23.01 pm) and RS 2020 (debited by oxi cash mumbai desk at 00.00pm).
Sir i just want to know that how can a person uses the name of icici bank and debit my account .and in my mail it is coming from customer care after his usage
Sir my total amount of RS is debited by RS 4530 from icici bank official, i want my money back on priority basis from icici bank .
regards
Arijit Sengupta
ARIJIT SENGUPTA
ICICI bank service is very bad, disappointing no proper response i advice all the people to transfer their accounts to other banks where there will be security to our money. RBI should take stringent actions on fraudlent transactions and banks. banks are not responding properly coz of that we customers are facing so many problems.
I am from a poor family working in Jubilee Hills.It is so disappointed that from my ICICI account an amount of RS 19, 700 has been debited fraudulent without my knowledge on 12th Dec 2014 and I have raise a complaint through 24 hours service, complaint numb (SR[protected] and they advice me to walk into nearest branch. I walked to Jubilee Hills ICICI branch as per their suggestions and reported the matter to Assistant Manager, but unfortunately there is no proper response and they are not even saying whether I will receive my money back or not.It is my salary amount how should I survive this month after loosing all the amount which i saved in the bank. Bank staff are saying that it will take time but not even telling the time line also. I am totally disappointed with ICICI bank service, what should we citizen should do, if there is no security for the money in the banks also and I want to ask ICICI bank to tell me how should i survive and what should i do to feed my family and children after loosing all the money which I saved in the bank has been debited fraudlent. Please help me and suggest me how can i get my money back.
Regards,
Ravinder
[protected]
Regards,
Ravinder
[protected]
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