[Resolved]  ICICI Bank Mumbai Branch — CONTINOUS ABUSEMENT ON PHONE

I am Wasim Sayed, holding an ICICI bank salary account. I am going through a worst case problem where we can highlight what kind of irresponsibility we can expect from ICICI bank. I would request all people not to use ICICI bank accounts.



1 Dec 2008, 04:12 pm: I tried to do an ATM transaction from SBI ATM for Rs 19, 900, there were some connection issues with the bank's ATM, I didn’t receive the amount, instead a slip stating "unable to process" click here - http://www.hisaan.com/worst_customer_service/ICICI_SBI_ERROR_ATM_SLIP.jpg

Somebody could have put a board at the ATM Machine with a warning that there is a network issue????



1 Dec 2008, 04:24 pm: I received a message on my cell phone stating “Your Ac XXXXXX537022 is debited INR 19, 900.00 on 01 Dec. Info: NFS*CASH WDL*01-12-08*16:14:05. Total Avbl. Bal is INR 1, 890.00”

Look once again at the available balance and tell me how can I spend 8 days in 1, 890 Rs????



1 Dec 2008, 04:26 pm: I called ICICI customer service at[protected], I should rather say NON-CUSTOMER SERVICE, spoke with an agent he offered me to wait for 8 working days, I asked for an escalation and spoke with his supervisor “Mr. Cheeranjiv” even he said the same thing and promised a refund in the said time frame.

What is the reason ICICI spends money on such people????



1 Dec 2008, 04:55 pm: Mr. Cheeranjiv called me from[protected] and asked me to send an email with the scanned copy of the transaction slips to yashashree.[protected]@icicibank.com with the subject “KIND ATTNN : Mr. Cheeranjiv and Mr. Jagdish”.

What if I didn’t have had the money left to scan and even send an email????



1 Dec 2008, 06:46 pm: I sent an email with the scanned copy of the ATM slip as requested, Click here - http://www.hisaan.com/worst_customer_service/mail_sent_to_icicibank.JPG



2 Dec 2008, 10:00 am: I went to my bank branch in mindspace malad, to learn that the branch manager wasn’t present and spoke with Ms Sheetal Agarwal the Branch Operations Manager, the way she dealt with me I can understand that she wasn’t even worth being appointed as a Housekeeping staff, when I informed her she just kept on saying that ICICI is not at fault like an IVR. When I told her that I would not have any other option then taking the case legally or reporting to press so that all come to know about the real face of ICICI, she had to say that ICICI really didn’t bother a bit and I can do whatever I can.

Obviously if the senior officials display such careless attitude and respect for their customer, what can we expect from ICICI, which can spend on big faces like AMITACH BACHCHAN to become the face of ICICI and try to extract the money from innocent customers by charging them incorrectly and then giving huge salaries to such people?



3 Dec 2008, 08:58 pm: Mr. Jagdish called from[protected] and informed that he has received the request and he is going to look into the case, he will get in touch with SBI and revert by tomorrow i.e. 4dec.

It took 2 days, 2 hrs for this great person to call me and convince me with some more bluff, wasn’t that really quick???? HATS OFF TO ICICI.





6 Dec 2008, 01:03 pm: No response, no callbacks, nobody interested in helping. Had it been the other, you owe some money to ICICI they will call you at least 30 times a day non-stop, but here they didn’t even bother to call me once in 3 days. I called ICICI customer service at[protected] and spoke with an agent and then with his supervisor “Mr. Subash” he informed me about all the same points that were almost rote by me. When I was informing him that I had sent an email and also I had received a call from Mr. Jagdish (he was unaware), and then I asked to speak to Mr. Jagdish immediately and he transferred me to him. Mr. Jagdish, as if reading from a script began saying that it is not a fault of ICICI and that I had dealt with a non-ICICI ATM. I will have to wait.

Mr. Jagdish, where were you from past 3 days, let me remind you, you were about to call me on 4th Dec 2008.





Let me ask a few questions to you.



1) Who will compensate the losses that I incurred due to the delay in payment?

2) Whom should I catch responsible for the error SBI or ICICI (for encouraging non-ICICI ATM transactions and then refusing to help their own customers)?

3) Why should I invest my money (phone calls, emails, scanning….etc), should it be borne by the customer or the bank?

4) I think this is probably the reason, why ICICI’s customer base is reducing, and add one more to it. I pray I am never going to have a relation with ICICI. Is this what we save our money in bank for?





…. To be contd.





Wasim

[protected]

6 Dec. 2008, Sat, 02:26 pm.



view thw original content at http://www.hisaan.com/worst_customer_service/ICICIBANK_WORST_CUSTOMER_EXPERIENCE...⇄

Request
This is to inform you that this is our A/c no.[protected] ICICI BANK MILLER GUNJ, LUDHIAN has closed. so we want NOC. PLS send this address. # 3697, Sahid Baba Deep Singh Nagar, Ambala Bye Pass, Tpt Nagar, Ludhiana.
I shall be thank to you.
thanks.
your faithfully
Varinder Singh

Sir,

Pl. send me a branch manager or dealing officer phone number of your malad ICICI branch (mumbai) india.
Thanking you.

Respected sir,
i am maheskumar.I want to know the details of the account that is it is existing or not thats it not any more the account no is[protected].and account name is(aarzoo enterprses).Please sir they have told me to deposit the money in there account of rupee 45, 000 so tell it is fake or corect.Thank you sir.

Date: 31.07.2009

From,
Mahendrasingh A. Rawal.
A/5, Durga Housing Society,
Pune link Road, Shivaji Colony,
Kolsewadi, kalyan (E) 421306
Mobile : [protected]


To,
The Branch Manager,

ICICI BANK,
Free Press Building,
Free press Journal Marg,
Mumbai – 400021

Dear sir,

Sub: Remove freeze for the Bank Account No.[protected]
Also Closure the Bank Account No:[protected]

With reference to the above mentioned Account, we would request you to remove the FREEZE & close the above Account No:[protected] name of MAHENDRA SINGH A. RAWAL. Also we are submitting herewith Bank Cheque Book and Debit Card no. [protected] for cancellation in your nearest branch.

Now I request you to please close my above account as soon as possible.

Please do the needfull & oblige.

Thanking you,
yours faithfully


Mahendrasingh A. Rawal

Iam Sivanantham, I would like to know SWIFT CODE OF ICICI BANK, 1-INTERNATIONAL BANK DIVISION, ICICI TOWERS BANDRA KURLA COMPLEX, MUMBAI 400051. BECAUSE MANY TRANSFER PURPOSE.

I have never applied for an ICICI card but still I have received a couple of SMS stating that the card has written back due to Address issues and another SMS stating it is blocked. I tried calling the Customer Care, there is no option of talking to a Customer Executive, it was really painful that such huge organizations do not understand the Customer's base. The SMS is also not clear and it does not have a Transaction or a Reference No. It starts with SR[protected]. I donno may this is the number which is not clearly stated ..

Dear Sirs,

I work for company "Neelkanth Realtors Pvt. Ltd." and have an account with your bank in name of "Neelkanth Realtors Pvt. Ltd. - Neelkanth Heights C.F.(Account No. is[protected].

I have applied for cheque book for above mentioned account thrice, but even after applying for so many times i have not received cheque book. Due to this my company may suffer badly.

So i request you to issue me a cheque book as soon as possible.

Thnaks & Regards.

Subodh Kambli
Accounts Head

Dear Sir,

My account not active within 6 days, i am not satisfy with your bank process.Your customer care people simply saynd within 3 days u will be get active...but still i am not get actived my account.
AC No.[protected]

Dear Sir,
My A/C No. XXXXXXXX5575 NRE, I Aplyed For Check Book on 25th Of Julay 2011 .
Still I Waiting For My Check Book . I Recieved Mail From Bank >

Dear Customer,
>Cheque Book has been sent to your address on 26-JUL-11 by courier. If not received between 5 to 10 working days, send DESP SR[protected] to 5676766
This is an auto generated mail. Please do not reply to the same.
Regards,
Customer Service Team.
ICICI Bank Limited.

So i request you to issue me a cheque book as soon as possible.

Thnaks & Regards

Brajesh K Kunwar