[Resolved]  ICICI Direct — Money not credited after Mutual fund redeem (waiting nearly 1 month)

I've demat account with ICICI Direct. Demat A/c No is: 52751790.

On 17th March I've redeemed 2 of my mutual fund (SIP). Details below…

1. DSP MERRILL LYNCH MUTUAL FUND - DSP MERRILL LYNCH T.I.G.E.R FUND – GROWTH
Transcation ID : 6298829
Transcation Date :[protected]:16:02
Units : 471.1160
Amount : 18, 365.04
Transaction Type : Redemption
Status : Executed

2. ICICI PRUDENTIAL MUTUAL FUND - ICICI PRUDENTIAL INFRASTRUCTURE FUND - GROWTH
Transcation ID : 6298893
Transcation Date :[protected]:21:47
Units : 792.4800
Amount : 20, 025.97
Transaction Type : Redemption
Status : Executed

Same day both transactions were executed. I got redeemed money (Rs 18, 319.04) back to my account from DSP ML on 24/03/2008. But till date I haven't received redeemed amount from ICICI Prudential MF.

I don't know what's happening with this transaction.

I gave complaint on 1st April regarding this issue and got request number sr61265714 from ICICI help desk and I was told that within 7 working days this issue will be resolved. After calling on 10th April (10 days after 1st request) again I got another request number sr62438746. Everyday I'm making calls to ICICI helpdesk and getting reply like to wait till end of the day, I don't know how many end of the day I need to wait to get my money back.

ICICI helpdesk not giving any information for this delay and they are refusing to give/connect their superior. I'm not sure to whom I should contact for this issue. I'm waiting for proper explanation about this delay.


-Jana