[Resolved]  ICICI Direct.com — Wrong Debit of 8933/- from my account

This is to bring to your notice that I was trying to do an online transaction on 21st August 2009 from my ICICIdirect account (details below) for the purchase of an online motor insurance from ICICI Lombard. However, due to some reason, the transaction failed and there was intimation from ICICI Lombard of failed transaction on my mobile in the form of SMS notification. After a week, on 28th of August, my ICICI account was debited with an amount of 8933 as per the transaction details mentioned below. For the below mentioned transaction, I have tried contacting ICICIdirect and ICICI Lomard but till now the amount is still in the suspense. Surprisingly, on contacting ICICIdirect.com, they ask me to contact ICICILomabrd as they don't have the details which is not at all possible as they are the one who have debited the amount from my account. This is the second week and still there is no trace of the money.

Details:

ICICI Bank Account:[protected]
ICICI Direct Account: [protected]
Transaction Date: 28/08/2009
Transaction Amount: 8933 INR
Transaction description: EBA/INS-IDIRECT~NET~4335/[protected] (as per bank statement, screenshot attached with the mail)