[Resolved]  Icici Lombard — No refund 0 though promised on call

I have a loan care insurance policy from ICIC (4043/0000002/ICICI/HL/0019108). I got it along with my home loan (LBBNG[protected]). I got my home loan transferred to another bank, so I called customer care and asked them to cancel the policy. (SR[protected] on April 9. When I asked for the cancellation (i called 2-3 times to confirm before final cancellation) and everyone from customer care assured me that i will be getting refund about 12000 by cheque which will be send to my address. After confirming the fact that i will get refund i asked for cancellation. I got 3-4 calls for the cancellation and the executive forced me not to cancel it. But i refused and again confirmed in each call about the refund and everyone informed me that i will get the money. Finally the policy was canceled. After 2 weeks when i enquired about my refund, i got the shock that there is no refund. Since then i called icici multiple times and explained that why i would cancel my policy if there is no refund. I still have one and half years left. Since last 3 weeks i am calling and no results. SOmeone called Ms Parveen on 5 june assured me that she will check and get back to me but nothing happened.
Cover start date 26 Oct 2005
Cover End Date 25 Oct 2010
I raised the issue on ICICI site with interaction id [protected]. I got one mail stating "With reference to your mail and as per confirmation given by our concern department, we would like to inform you that the policy( 4043/0000002/ICICI-HL/0019108 ) has been cancelled as per refund grid. "
I dont know and really do not want to know anymore what is this refund grid. Please understand the simple english what is my point and resolve it accordingly. What i know is that ICICI promised me a refund during cancellation and now ICICI is only refusing it. Whether you are writing mails or working in call centre you represent ICICI. The worst part is that no one bothered to give me a call. However for credit cards / invetment planning i still get spam calls from ICICI but to resolve an issue, no one calls!
Now the question is not about Rs 1000 refund but about the trust and faith in ICICI. The way i have been treated in last 2 months, makes me really angry and frustrated.
Regards
Anubhav Mishra