[Resolved]  Icici Lombard — Very bad service on ICICI Parental insurance at Baby Memorial Hospital, Calicut

Hi,

I have taken parental insurance policy for my dependent parents. I though it would be helpful to them incas of any hospitalisation when I am not around.

But it has become a headache to my parents now. My father had to hospitalise himself due to some health issues, and he was asked to pay some advance, room charges and all teh medicine charges even if he is insured, and was carrying the insurance certificatre with him. What is the need of an insurance if the patients are asked to pay everything, and more over some advance amount too because he is insured! This treatment was at Baby Memorial hospital Calicut, and teh hospital authorities were non coperative withe the patient and the by stander.

Patient was asked to wait 6 hours after discharging from the room. They explained that they are waiting for a reply from ICICI Lombard to get the bills claimed. They explained that tehy have to get soem advance amount from patient because they are not sure if they get all the bills claimed!!! He was asked to wait the whole day at the reception, and even after that they gave a reply that they are still waiting! Atlast my parents had to decide to go home . My father was so tired by taht time, due to illness and the strain given by the hospital authorites.
Just imagine, this is the situation of a dependednt parent when his/her children are not around to help them!

I am really fed up of this, and i suggest nobody go for ICICI Lombard insurance. It will not help you when you need a help for your old parents!