[Resolved] Icici Lombard — Fraud and false authorization for my Policy Premium | |
I have been victim to kind of a fraud comitted by lombard My Policy number: 4034/HIR/03466522/00/000 - Shantanu C Rao I had renewed my policy over the phone in April 08 and had instructed to charge my ICICI Credit card [protected] for the monthly premium. It was told to me that the premium would be around approximately 400 per month. Despite of these clear instructions ICICI Lombard has charged my EMI Card which I have not used ever since I received it. I don’t even carry it along with me. I have not used the card or given the number to any one in last 1.5 years. Who authorized ICICI Lombard to debit the monthly premium from my EMI card? I had even forgotten that I own such a card. How did this happen. I am charged with late fees and never the less as being an EMI card I am expected to pay 4000/- minimum amount where as if it was my credit card it would have been 400/- per month for 2 years. This is total fraud, trying to extract the 2 years premium in 3 months in a bulk amount. This is shear nonsense and I have requested to cancel my policy. And the customer service person could not even do this. I will not pay any amount to my EMI card nor will I pay any late fees. The Lombard people should sort this out with the credit card department. You have lost your customer due to ignorance and deception of your customer. I will make sure that I will prevent as much as people that I can from coming to you. I want this matter sorted out and I will not follow up with the credit card department because I have spent 4 hours – of a week day following up with Lombard and credit card department. And your customer service sucks. I was tossed f om department to department, and from person to person ending with more frustration and no solution. I will go to the consumer court or even the police for a fact if I am troubled with this matter. I will really get the media pouncing on this issue. Sort this out ASAP Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Mr. Sankar,
Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of your credit card and account, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of your credit card and account, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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ICICI Lombard/ ICICI Credit Card — Policy received even when not accepted
After I received my new ICICI Credit card got a call from ICICI saying that I was being offered a mediclaim policy from ICICI Lombard. I have refused to accept it but still the calls kept coming. One day there was this call from ICICI Credit Card saying that he would connect me to ICICI Lombard for mediclaim policy. Even as I said that I am not interested, the caller said that there are going to be three verification calls- two from ICICI Lombard and a final call from the credit cards division itself and I am supposed to say yes for the policy in the first two calls and then say no in the final call, only then my policy will be cancelled. He also said that only ICICI credit cards division reserves the right to block the amount from my credit card and once I say no in the final call, the amount will be credited back to my account. I didnot believe it at first and kept refusing the policy during the first or second verification calls from ICICI Lombard. I kept on receiving calls from the same person (with a muslim name- I cannot remember the name) from ICICI credit card repeating the process. Finally I gave in and followed as said (he assured me that even if my first statement shows the payment it will be credited back in the next). I received my first statement showing the premium for the policy- I waited for the second hoping it would be credted back but it didnot happen on top of that it was being charged in the form of EMI's for which I have not made any request.I feel that this is some sort of scam being done by ICICI. I also hold a savings account and demat account of ICICI and have been a customer for two years. I feel like ending my relationship with ICICI one and for all.