[Resolved]  Icici Lombard — Delayed Insurance payment

We purchased an insurance policy with ICICI lombard for my mother rs. SUNDAR RAJESWARI / ICICI Lombard / 4030/W-6458096/00/000 / M023061.15. my mother was traveling to the United States last year and had to be hospitalized for 3 days due to a tumor like growth in the brain. This incident happened in March of 2012. After the 3 days we flew her back to India and have been hassling with ICICI since to settle the payments for her treatment. We have had several threads with the customer service representatives. We have called them atleast 2-3 times a week in addition to correspondence through email but in vein. The standard answer we have received from them is that this is being processed with no definite timeline/ answer for 10 months now. Here we have credit collection agencies and the hospital following up with us for the payments ever since.

The experience dealing with ICICI Lombard has been extremely painful and time consuming. I searched through the web and found many similar complains hope something can be dine about the way this company is cheating people