[Resolved]  ICICI Lombard / Family Floater (Chc) — NOT FOLLOWING THE PAYMENT INSTRUCTIONS

I had purchased the policy (Policy no. is 4034i/CHC/04811319/00/000) using the EMI option but the whole amount was debited at once. The payment was done using my HDFC BANk credit card.
On first instance when i came to know that the payment is debited at one go i cntacted the ICICI Lombard consumer care & they told me that the request of converting the payment in EMI was rejected by the HDFC BANK. On checking with the HDFC Bank i got the reply as -:

"Further on receipt of your e-mail, we made a detailed review and found that to avail merchant EMI towards the transaction incurred on your card account. The transaction needs to be swiped using an HDFC Bank's EDC machine. However, we observe from our records and confirm that the same was not swiped through HDFC Bank's EDC machine. Hence the transaction incurred at M/s. ICICI Lombard is not eligible for EMI option".

So it was clear that the mistake was made by ICICI LOMBARD & when i contacted them back with the HDFC Bank's reply they told me to cancel the existing policy & issue me a fresh policy the payment for which they will charge in EMI's.

As the earlier policy was purchased using my HDFC bank credit card payment due date for which has gone past so the HDFC BANK is going to charge the late payment fee & finance charges on the amount which was wrongly debited by ICICI Lomard which they are refusing to pay.

So, I request you to please look into this complaint.

Regards

Satish Kaushik
Mobile No. [protected]
H.No.274, Gali No.-17,
Swatantra Nagar, Narela,
Delhi-110040