ICICI Lombard Family Health Insurance — ICICI LOMBARD POOR CUSTOMER SERVICE - IT SUCKS

ICICI Medical Policy Cancellation

ICICI lombard is one of my worst customer service expenses. I took a policy that was getting over on 25th May. I could not renew it automatically on icici lombard online page ..I talked to their customer supports and sent them multiple mails ..I just got automatic response but nothing else after that ..

Here are mails:

Dear Customer,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

Your request is under process and we will revert to you on the same shortly.

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you.

Regards
Customer Support Team




-----Original Message-----
From: Prashant Trivedi [prashant.[protected]@gmail.com]
Sent: Monday, May 25 2009 8:00AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Subject: Fwd: Renewal of your Health on Net Insurance Policy4034/FFH/W-020756/01/000

Dear Sir/Madam,

I have been trying to renew the policy for last 7 days and I am getting this message:

Error while creating Policy

I also chatted with ur agents and called helpline but no help. Please let me know what to do? I am in US and my contact number is xxxxxxxxxxxxx.

Thanks,
Prashant Trivedi


other mail:

ear Customer,


NOTE : This is a system generated mail. Please do not reply back to this email ID.

We are in receipt of your query and the same is under process. The following interaction ID has been generated as per your request.

Interaction ID [protected]
Kindly quote the given interaction ID for all your future communications in respect to the matter.
'Click here' to track the status of your interaction ID given above.

Warm Regards
Team ICICI Lombard.

Please do not take services from icici lombard ..they suck ...