[Resolved]  Icici Lombard — Eating up customers money

Address:

Gurgaon, Haryana

I really don't know whom to contact. Please help.

Reagrds,
GK Gupta
M: [protected]

[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
Date: Thu, Nov 18, 2010 at 6:42 AM
Subject: Fwd: Delivery Status Notification (Failure)
To: [protected]@gicouncil.in
Cc: bhargav.[protected]@icicilombard.com


Dear Mr. Mohan,

The below email got bounced back from email id of Mr. Chander. Hence, I am sending it to your address.

Thanks & regards,
GK Gupta

[protected] Forwarded message[protected]
From: <[protected]@vsnlxchange.com>
Date: Thu, Nov 18, 2010 at 6:30 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[protected]@irda.gov.in




Final-Recipient: rfc822;[protected]@irda.gov.in
Action: failed
Status: 5.2.2
X-Display-Name: Prabodh Chander



[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
To: [protected]@irda.gov.in
Date: Thu, 18 Nov 2010 06:29:40 +0530
Subject: Fwd: 'ICICILom=[protected]' Interaction ID [protected]
To
Mr.R.Srinivasan,
Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

Dear Mr. Srinivasan,

I am struggling to get my refund from ICICI Lombard for more than two years. The details are as below:

Home Loan Number: LBFDB[protected]
1st Policy No. 4065/0000001/ICICI/HL/0017148
2nd Policy No: 4013/0004409/ICICI/HL/0017148
Total Premium Paid: Rs. 1,60,160.00
Policies Start Date: 13-Oct-2006
Home Loan Closed on: 6-Sep-2008
Tenure of Policy: 5 Years
Policies remained effective for 684 Days i.e. 37% of 5 years
Refund awaited: Rs. 100,132.91 i.e. 37% of Rs. 160,160.00

Following are my issues:
1. When I close the loan the Policy discontinue automatically. ICICI Lombard did not send the refund of balance premium.
2. After repetitive follow-ups when I submitted written complaint dated 1-May-09 in their Gurgaon Office at MG Road, I was informed verbally that the premium will be charged until 1-May-09. When I asked them why so when policy benefits were available to me until 6-Sep-08, they had no answer and asked me to mention in the written request which I did.
3. After never ending followup over phone and emails, I was given assurance that they refund has been sent which never reached me.

The pain of never ending follow-up has been much more than the peace of mind for which I had paid Rs. 160,160 to ICICI Lombard.

I seek your intervention in the following:
1. ICICI must pay me Rs. 100,132.91 along with interest @ 18% since 6-Sep-08 until the date of payment to me.
2. ICICI pays me another Rs. 160,160 on account of mental pain caused to me by their harrassment.
3. ICICI is instructed to stop cheating customers by charging them premium for period post closure of the loan post which policy benefits discontinue.

Looking forward to your strong support.

Reagrds,
GK Gupta
M: [protected]

[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
Date: Fri, Oct 29, 2010 at 7:27 AM
Subject: Fwd: 'ICICILom=[protected]' Interaction ID [protected]
To: CustomerSupport <[protected]@icicilombard.com>


Dear Officer,

In my last telecon many days back you had promised to check the status of delivery of refund and the status of cheques apparently issued in my name.

Awaiting your reply.

If you have Most Patient Aggrieved Customer Award, do I qualify for the same?

Regards,
GK Gupta
M: [protected]

[protected] Forwarded message[protected]
From: CustomerSupport <[protected]@icicilombard.com>
Date: Wed, Sep 15, 2010 at 7:52 PM
Subject: RE:'ICICILom=[protected]' Interaction ID [protected]
To: "[protected]@gmail.com" <[protected]@gmail.com>


Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to our e-mail regarding policy number4065/0000001/ICICI/HL/0017148 and 4013/0004409/ICICI/HL/0017148, we wish to inform you that the refund cheque has been dispatched to you hrough BLUE DART courier. The POD number for the same is [protected]
We request you to kindly acknowledge the receipt of the said documents by replying to this e-mail.
We thank you for your patience and co-operation.
Regards
Afrin Shaikh
Customer Support Team



[protected] Forwarded message[protected]
From: CustomerSupport <[protected]@icicilombard.com>
Date: Fri, Jul 30, 2010 at 8:41 AM
Subject: RE:'ICICILom=[protected]' Fwd: Interaction ID [protected]
To: GK Gupta <[protected]@gmail.com>









Dear Customer,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.

The customer support team will revert to you within 3 working days.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. If you are e-mailing us for the first time, kindly help us with any one of the following details to help us resolve your query.

Policy / Cover-note number
Payment details
Claim no.

Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you. Please click here to track your interaction status online.

To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.

Regards
Customer Support Team







ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. IRDA Reg. no. 115. Misc 30






-----Original Message-----
From: GK Gupta [[protected]@gmail.com]
Sent: Friday, Jul 30 2010 8:26AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Cc: [protected]@irda.gov.in [[protected]@irda.gov.in]
Subject: Fwd: Interaction ID [protected]

In reference to the subject Interaction id date Aug-2009, Please share the status of refund of my premium.

Regards,
GK Gupta
M: [protected]



[protected] Forwarded message[protected]
From: <[protected]@icicilombard.com>
Date: Wed, Aug 26, 2009 at 4:45 PM
Subject: Service Request Intimation
To: [protected]@gmail.com




Dear Customer,


NOTE : This is a system generated mail. Please do not reply back to this email ID.

We are in receipt of your query and the same is under process. The following interaction ID has been generated as per your request.

Interaction ID [protected]
Kindly quote the given interaction ID for all your future communications in respect to the matter.
'Click here' to track the status of your interaction ID given above.

Warm Regards
Team ICICI Lombard.




Registered Office: ICICI Lombard General Insurance Company Ltd. ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 51.
Mailing Address: ICICI Lombard General Insurance Company Ltd.402/B,Interface Bldg.No.11,Link Rd. Malad (W), Mumbai-400064.



ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of the solicitation.IRDA Reg. No.115









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