[Resolved]  ICICI Lombard Health Card Issue On My Credit Card — This card was issued by providing a wrong information

ICICI, This is one of the serious problems that I faced with ICICI service so far in last 3 years

Here are few details for your reference :
My Name : Ansar CP
ICICI Health Card Policy Number : 4034/FPP/03823386/00/000

In July Mr, Ranjith from ICICI Credit Card department contacted me and advised that there is health card which has been generated on my above mentioned credit card and this card is something like a add on service that ICICI provide to the customers those who do good transactions. And also told me that this card already issued for me and the will be delivered in 7 working days and in the meantime I would receive a call from ICICI Lombard for the address verification and to explain other benefits of this card., Ranjith clearly convinced me that this card can be cancelled within 7 days after receiving it by calling him directly on ( 91-[protected]) and also told not contact Lomard for the same wince I will be charged . So I trusted Ranjith since I know him with ICICI since many months as he was the person who used to enquire about if any problems on my credit card and resolve tem . Within two working days after receiving the health card I called Ranjith and asked to cancel the card immediately. Subsequently I have been informed by Ranjith that my health card has been cancelled successfully without any charge. Later after a month / more I have noticed couple of transactions concerned to this health card on my credit card . I got scared a bit and called Ranjith once again to enquire if he has not cancelled my policy yet. To my surprise, another person from the same office attended my call and informed that Ranjith is no more working with ICICI…So immediately I asked that person to give contact of his Team leader and hence I got hold of one Mr.Gopal Krishna ( Team Leader, Employee : code : 7863, ICICI, Nonkampakam, Chennai) . I have been informed by Gopal that Mr.Ranjith has got terminated from the office already since he has been noticed as incorrectly providing service to the customers including me and the core key he used on last days was to make the customers avail Health card form ICICI somehow ( I have recorded this voice already on my phone with knowledge of Gopal and the same can be published to you any time upon request to confim the root cause of this problem ) …listening to this I got really shocked and there after Gopal advised me not to pay any dues related to the health card on my credit card and I would need to continue without paying for an year so that the policy will get cancelled by its own. As I was not very comfortable with this solution I have asked him provide a written statement for the same and he agreed that will be sending in two working days. Since I did not receive any e-mail from Gopal I called him once again to enquired about it and I have been told that he did send the email already but might be undelivered to me for some reason .on the same day he did recalled these two solutions to overcome this problem : 1) cancel my credit card calling customer care 2) or Do not pay health card premiums for one year .As I knew that both will trouble me in future and did not get any response from Gopal there after, I have registered d a complaint with ICICI #[protected] ..Customer care advised me to contact ICIC Lombard for the cancellation of the health policy and I did the same…Since I heard from Lombard that I would be liable for the cancellation charge in anyway and I really want to be liable for the same since it was not my mistake at all, I have approached ICICI, Koramangala, Bangalore branch and got the contact of Mr. Sajith Mahadevan, Assistant Manager, Bommanalli Branch, Bangalore …On first day Sajith explained the proper procedure to tackle this by contacting Lombard and he did tell me that he will be able cancel all my dues on Credit card once Lombard cancel the policy from their end .Hence I approached ICICI Lombard once again for the cancellation through SR#23100889.later I heard form from Lombard that I will liable for the cancellation charge and its will be nearly 14000 including last moths premiums and the same need to be paid by cash .I contacted Sajith again and explained him the situation …Later as was unsure on how to tackle this and help me, he provided a contact of Mr.Ranjit Raman, MG Road Office, Bangalore[protected] . I contacted Ranjith and explained the situation once again …Listening to it I have been asked by Ranjith to write an e-mail to [protected]@icicibank.com to get a proper resolution on this issue .Currently am working with them, , really do not know where will it reach ? I might require your help on this