[Resolved]  ICICI Lombard Health Insurance — silly rejection

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I, Amal Kannan, would like to inform you that, I am having a Health Insurance Policy in your esteemed ICICI Lombard Insurance bearing policy no. 4005/M/0000009/84855,
claim no. 70211647

I met an accident on 07.02.2011 and there was a fracture in my wrist. So, i was admitted in Columbia Asia hospital and undergone for a surgery. Since the charges of the hospitalization was so high I was discharged on the same day. Later, I claimed the bills through Professional courier (Consignment No.[protected]) dated 26.02.2011. After sending a courier to your company we got no response from you that too when we spoke to your Customer Care Services we came to know from your representative that after 60 days he/she will give the confirmation. But, no response from your side. When we called again to your representative they are responding to us that, your form got rejected and as per the terms and conditions they will refund the payment when the patient got admitted in hospital for more than 24 hours. But, in my case it was 22 hrs hospitalization was recorded.

Since, you have a very good reputation in the market I made a policy and also referred most of my friends to join the same even i refererred my dad's company to insure their employees for the same. When i got the negative response from you i am totally disappointed. You are not asking it is a major or minor accident you are just relying on the timings. If you are providing this kind of a serices to the clients then it will be a big disappoint to them. Insurance companies should be transparent especially medical insurance as people are totally relying on your services that too your firm is a well reputed then you should be more responsible towards the clients. If we call to the concerned, the response is so bad that the way they speak to us is taking our mood to the other stage. Whenever we call there is only one response from your customer care services is "I WILL CALL BACK LATER AS WE ARE NOT GETTING THE DETAILS IN OUR SYSTEM". So, please look into this matter seriously and do the needful for the same at the earliest.



Regards,



Amal Kannan
Landline No.[protected]

Mobile No: [protected]/ [protected]