[Resolved]  ICICI Lombard Health Insurance — unnecessary cancellation charges

i am manish patel 11 months ago i had recived a call from icici lombard & i took 1 policy for my mother that time he didnt explained me everything he told me if i dont wish to continue i can cancel it & i was asked to pay my premium as a part payment from my icici credit card i continued it till 10 months but i didnt recieved any documents or policy papers, health card till now, last month my mother was sick she was suffering from some geynic problem &she needed an operation and i called icici lombard after strugling 3 weeks they sended me a soft copies of my document but they didnt posted me original documents i took that documents to a doctor he faxed that to icici lombard in reply they said that i cant claim this operation till 2 years.after getting dissapointed i called my icici bank credit card to not to pay any further payments to icici lombard they says first i will have to visit icici lombard office personaly & give a written application or mail to customer support icici lombard & i will be charged a cancelation charge, for what not to give me a claim. i want to know whose fault it is & i want all my money back because i was not informed earlier while buying a policy still i didnt have recieved a policy documents

ICICI Credit Card and ICICI Lombard are a big cheater. They also make me fool like you. I want to complain against them in IRDA and Ministry of Finance. Can any one can help me? I also warn the people not accept any proposal of ICICI Lombard Health Insurance.

I have faced a similar problem with ICICI Lombard Health insurance. I had agreed to some telemarkeeter's call for health insurance 1 year ago. After a couple of verification calls, I was sent my policy. After a few days I got one more policy. I mistook it to be a duplicate sent to me by mistake and did not bother.
But I realised now that I had been given two policies and deduction is happeninig from two of my ICICI credit cards. On enquiry I found out that during the 2 verification calls, I had given two different card nos. unknowingly and hence deduction is happening from both my cards for the past one year. ICICI lombard has taken this as an agreement for 2 different policies and have been deducting money from both my credit cards.
On realising my mistake, I called up ICICI Lombard for cancellation of 1 policy, and they now tell me that I have to agree to the cancellation charges without which the cancellation request cannot be accepted. Since I have not agreed to cancellation cgarges, they are continuing to deduct the policy emi. This is really fraud by ICICI Lombard in the name of health policy and is unacceptable.
I am ready to forgo the amount already paid since it was my mistake in realising that I had two policies, but even then having to bear cancellation charges is unacceptable. Can I get help in this matter, please?

Hi,

Try to raise complaint through email in this link.
http://www.icicilombard.com/app/ilom-en/selfhelp.aspx

They sold me the policy wrongly. I had lot of problems after
calling sales team and customer support. But this email process
is much better. They responded and I gave them all details. Now
they have cancelled my policy and refunded charges.

Regards,
Viswanathan.

I PURCHASE A POLICY BY ICICI LOAMBARD LAST YEAR 11 MONTH BEFORE AND I DID TAKE A CLAIM IN THAT POLICY AND NOW AFTER A YEAR WHEN I AM TRYING TO RENEW THIS POLICY THEN ICICI LOMBARD NOT RENEWING ITS EASLY AND I THINK THEY ARE AFRAID FOR TO NEXT CLAIM ...